<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1076 Ratings

HubSpot CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1076 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Liferay Digital Experience Platform (DXP)

Liferay Portal is a framework which comes with a fine grained security/permission model, (Web) Content Management, Authentication and Authorization, outbox portlets with different features to manage content or users. So if any business application has below questions then I can recommend not to use Liferay as a platform.
  • Application is big but not content or user driven.
  • Application with few static contents.
  • Application with batch transactions(DB) i.e. insert , update db records in batch.
  • Application with ERP capabilities.
  • Application with Big Data support.
Varun Shah | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Liferay Digital Experience Platform (DXP)
Customer data management / contact management
HubSpot CRM
8.7
Liferay Digital Experience Platform (DXP)
Workflow management
HubSpot CRM
7.8
Liferay Digital Experience Platform (DXP)
Territory management
HubSpot CRM
7.2
Liferay Digital Experience Platform (DXP)
Opportunity management
HubSpot CRM
8.1
Liferay Digital Experience Platform (DXP)
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Liferay Digital Experience Platform (DXP)
Contract management
HubSpot CRM
7.8
Liferay Digital Experience Platform (DXP)
Quote & order management
HubSpot CRM
7.8
Liferay Digital Experience Platform (DXP)
Interaction tracking
HubSpot CRM
8.3
Liferay Digital Experience Platform (DXP)
Channel / partner relationship management
HubSpot CRM
7.5
Liferay Digital Experience Platform (DXP)

Customer Service & Support

HubSpot CRM
7.3
Liferay Digital Experience Platform (DXP)
Case management
HubSpot CRM
7.3
Liferay Digital Experience Platform (DXP)
Call center management
HubSpot CRM
7.1
Liferay Digital Experience Platform (DXP)
Help desk management
HubSpot CRM
7.6
Liferay Digital Experience Platform (DXP)

Marketing Automation

HubSpot CRM
8.6
Liferay Digital Experience Platform (DXP)
Lead management
HubSpot CRM
8.5
Liferay Digital Experience Platform (DXP)
Email marketing
HubSpot CRM
8.6
Liferay Digital Experience Platform (DXP)

CRM Project Management

HubSpot CRM
7.6
Liferay Digital Experience Platform (DXP)
Task management
HubSpot CRM
8.2
Liferay Digital Experience Platform (DXP)
Billing and invoicing management
HubSpot CRM
6.7
Liferay Digital Experience Platform (DXP)
Reporting
HubSpot CRM
7.9
Liferay Digital Experience Platform (DXP)

CRM Reporting & Analytics

HubSpot CRM
7.8
Liferay Digital Experience Platform (DXP)
Forecasting
HubSpot CRM
7.9
Liferay Digital Experience Platform (DXP)
Pipeline visualization
HubSpot CRM
8.0
Liferay Digital Experience Platform (DXP)
Customizable reports
HubSpot CRM
7.5
Liferay Digital Experience Platform (DXP)

Customization

HubSpot CRM
7.7
Liferay Digital Experience Platform (DXP)
Custom fields
HubSpot CRM
8.2
Liferay Digital Experience Platform (DXP)
Custom objects
HubSpot CRM
7.7
Liferay Digital Experience Platform (DXP)
Scripting environment
HubSpot CRM
6.8
Liferay Digital Experience Platform (DXP)
API for custom integration
HubSpot CRM
7.9
Liferay Digital Experience Platform (DXP)

Security

HubSpot CRM
8.3
Liferay Digital Experience Platform (DXP)
Single sign-on capability
HubSpot CRM
8.3
Liferay Digital Experience Platform (DXP)
Role-based user permissions
HubSpot CRM
8.3
Liferay Digital Experience Platform (DXP)

Social CRM

HubSpot CRM
7.8
Liferay Digital Experience Platform (DXP)
Social data
HubSpot CRM
7.7
Liferay Digital Experience Platform (DXP)
Social engagement
HubSpot CRM
7.8
Liferay Digital Experience Platform (DXP)

Integrations with 3rd-party Software

HubSpot CRM
7.9
Liferay Digital Experience Platform (DXP)
Marketing automation
HubSpot CRM
8.2
Liferay Digital Experience Platform (DXP)
Compensation management
HubSpot CRM
7.7
Liferay Digital Experience Platform (DXP)

Platform

HubSpot CRM
6.7
Liferay Digital Experience Platform (DXP)
Mobile access
HubSpot CRM
6.7
Liferay Digital Experience Platform (DXP)

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Liferay Digital Experience Platform (DXP)

  • Theming
  • Customization based on user roles
  • Content Management
  • Flexibility
Jake Smith | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Liferay Digital Experience Platform (DXP)

  • It requires technical expertise and the right people to achieve customization.
  • There is little documentation available for certain functions that make them a bit complex to master.
  • The SSL function for login.
HEBER MAURICIO AMUT VARELA | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Liferay Digital Experience Platform (DXP)

Liferay Digital Experience Platform (DXP) 10.0
Based on 1 answer
We are currently using Liferay Portal and plan to keep using it.
Varun Shah | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Liferay Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Liferay Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Liferay Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Liferay Digital Experience Platform (DXP)

Great choice for Java based enterprise organizations. Liferay is on the heavier side of CMS systems, and it excels in larger projects but is a waste of time for smaller projects.
Jake Smith | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Liferay Digital Experience Platform (DXP)

  • Its high scalability and flexibility has allowed us to include all essential solutions to meet our business needs while preserving the originality of the brand and helping us to improve the quality of our processes and services within the same friendly and unified environment.
  • This powerful platform has allowed us to keep the efforts of all our units aligned, from sales, marketing, operations, support and customer service, in a solid collaborative environment.
HEBER MAURICIO AMUT VARELA | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Liferay Digital Experience Platform (DXP)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Liferay Digital Experience Platform (DXP) Editions & Modules

Additional Pricing Details
Email sales@liferay.com for pricing information.

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Liferay Digital Experience Platform (DXP)
8.6

Likelihood to Renew

HubSpot CRM
9.1
Liferay Digital Experience Platform (DXP)
10.0

Usability

HubSpot CRM
8.5
Liferay Digital Experience Platform (DXP)

Support Rating

HubSpot CRM
8.3
Liferay Digital Experience Platform (DXP)

Implementation Rating

HubSpot CRM
9.1
Liferay Digital Experience Platform (DXP)

Add comparison