What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.6 out of 100

Feature Set Ratings

    Incident and problem management

    9.6

    IBM Control Desk

    96%

    Opsview Monitor

    Feature Set Not Supported
    N/A
    IBM Control Desk ranks higher in 7/7 features

    Organize and prioritize service tickets

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Expert directory

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Service restoration

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Self-service tools

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    ITSM collaboration and documentation

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    ITSM asset management

    9.3

    IBM Control Desk

    93%

    Opsview Monitor

    Feature Set Not Supported
    N/A
    IBM Control Desk ranks higher in 3/3 features

    Configuration mangement

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Policy and contract enforcement

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Change management

    9.7

    IBM Control Desk

    97%

    Opsview Monitor

    Feature Set Not Supported
    N/A
    IBM Control Desk ranks higher in 3/3 features

    Change requests repository

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Change calendar

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Service-level management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • IBM Control Desk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    IBM Control Desk

    100%
    2 Ratings
    9.0

    Opsview Monitor

    90%
    2 Ratings

    Support Rating

    5.0

    IBM Control Desk

    50%
    2 Ratings

    Opsview Monitor

    N/A
    0 Ratings

    Likelihood to Recommend

    IBM

    For companies or persons who want to critically monitor the IT assets in their systems, IBM Control Desk is the program that will make them swiftly identify mistakes and provide possible solutions for them. Furthermore, IBM Control Desk is a straightforward communication program between the ICT department and the end users, where they articulate a challenge and it is immediately sorted out. IBM Control Desk monitors even the functionality of the software in the systems.
    Read full review

    Opsview

    If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
    Read full review

    Pros

    IBM

    • Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
    • Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
    Read full review

    Opsview

    • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
    • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
    • It just works. Most of the housekeeping tasks are completely automated
    • Nice visualizations and dashboards
    Read full review

    Cons

    IBM

    • IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
    • The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
    • Conservative in integrating with some other extensions or software.
    Read full review

    Opsview

    • pricey
    • build in cloud monitoring packs need to be improved
    • smb version is missing some powerfull features
    Read full review

    Pricing Details

    IBM Control Desk

    Starting Price

    Editions & Modules

    IBM Control Desk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Opsview Monitor

      Starting Price

      Editions & Modules

      Opsview Monitor editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Support Rating

        IBM

        The lack of support from IBM is a concern that should be addressed and something to keep in mind for those thinking about acquiring IBM Control Desk. This problem can be solved by hiring an experienced consulting company that helps you implement, customize and adapt the solution to your specific needs instead of acquiring it directly from IBM.
        Read full review

        Opsview

        No answers on this topic

        Alternatives Considered

        IBM

        Ease of configuration is a credible feature from the application, as we have the flexibility of personalizing the software for our needs. Also, IBM Control Desk captures the software problems and issues us with extensive answers for them. The communications that IBM Control Desk makes between the company's ICT department and the users is fruitful and speeds the business operations.
        Read full review

        Opsview

        Nagios and Zabbix - Opsview is much easier to setup and operate than both of them. SolarWinds Orion - Opsview is much more economical
        Read full review

        Return on Investment

        IBM

        • Due to our company being highly focused on IBM Maximo implementation and support, IBM Control Desk is a necessary tool for tracking and support of said Maximo implementations.
        • By implementing IBM Control Desk as the main resource for support, the investment made has been very satisfactory and has brought us an increase in response time and management of tickets.
        Read full review

        Opsview

        • helps to discover and remediate infrastructure problems quickly
        • helps to present SLA diagrams for clients
        • speeds up deployment proces for new solutions
        Read full review

        Screenshots

        Add comparison