What users are saying about
9 Ratings
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Score 9.6 out of 100
13 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

IBM Control Desk

For companies or persons who want to critically monitor the IT assets in their systems, IBM Control Desk is the program that will make them swiftly identify mistakes and provide possible solutions for them. Furthermore, IBM Control Desk is a straightforward communication program between the ICT department and the end users, where they articulate a challenge and it is immediately sorted out. IBM Control Desk monitors even the functionality of the software in the systems.
Charlie Ndogo | TrustRadius Reviewer

Opsview Monitor

If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

IBM Control Desk
9.1
Opsview Monitor
Organize and prioritize service tickets
IBM Control Desk
9.7
Opsview Monitor
Expert directory
IBM Control Desk
8.7
Opsview Monitor
Service restoration
IBM Control Desk
8.7
Opsview Monitor
Self-service tools
IBM Control Desk
9.0
Opsview Monitor
Subscription-based notifications
IBM Control Desk
10.0
Opsview Monitor
ITSM collaboration and documentation
IBM Control Desk
8.3
Opsview Monitor
ITSM reports and dashboards
IBM Control Desk
9.7
Opsview Monitor

ITSM asset management

IBM Control Desk
8.6
Opsview Monitor
Configuration mangement
IBM Control Desk
8.7
Opsview Monitor
Asset management dashboard
IBM Control Desk
9.0
Opsview Monitor
Policy and contract enforcement
IBM Control Desk
8.0
Opsview Monitor

Change management

IBM Control Desk
9.1
Opsview Monitor
Change requests repository
IBM Control Desk
8.7
Opsview Monitor
Change calendar
IBM Control Desk
10.0
Opsview Monitor
Service-level management
IBM Control Desk
8.7
Opsview Monitor

Pros

IBM Control Desk

  • Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
  • Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
Anonymous | TrustRadius Reviewer

Opsview Monitor

  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
Anonymous | TrustRadius Reviewer

Cons

IBM Control Desk

  • IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
  • The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
  • Conservative in integrating with some other extensions or software.
Charlie Ndogo | TrustRadius Reviewer

Opsview Monitor

  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
Anonymous | TrustRadius Reviewer

Support Rating

IBM Control Desk

IBM Control Desk 5.0
Based on 2 answers
The lack of support from IBM is a concern that should be addressed and something to keep in mind for those thinking about acquiring IBM Control Desk. This problem can be solved by hiring an experienced consulting company that helps you implement, customize and adapt the solution to your specific needs instead of acquiring it directly from IBM.
Anonymous | TrustRadius Reviewer

Opsview Monitor

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM Control Desk

Ease of configuration is a credible feature from the application, as we have the flexibility of personalizing the software for our needs. Also, IBM Control Desk captures the software problems and issues us with extensive answers for them. The communications that IBM Control Desk makes between the company's ICT department and the users is fruitful and speeds the business operations.
Charlie Ndogo | TrustRadius Reviewer

Opsview Monitor

Nagios and Zabbix - Opsview is much easier to setup and operate than both of them.SolarWinds Orion - Opsview is much more economical
Anonymous | TrustRadius Reviewer

Return on Investment

IBM Control Desk

  • Due to our company being highly focused on IBM Maximo implementation and support, IBM Control Desk is a necessary tool for tracking and support of said Maximo implementations.
  • By implementing IBM Control Desk as the main resource for support, the investment made has been very satisfactory and has brought us an increase in response time and management of tickets.
Anonymous | TrustRadius Reviewer

Opsview Monitor

  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
Anonymous | TrustRadius Reviewer

Screenshots

IBM Control Desk

Pricing Details

IBM Control Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Opsview Monitor

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

IBM Control Desk
9.3
Opsview Monitor
9.0

Support Rating

IBM Control Desk
5.0
Opsview Monitor

Add comparison