ICR Evolution vs. Salesforce Service Cloud
ICR Evolution vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
ICR Evolution | Salesforce Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Pay as you go based on agents concurrently connected. Pay monthly. | — | ||||||||||||||
More Pricing Information |
ICR Evolution | Salesforce Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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ICR Evolution | Salesforce Service Cloud | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ICR Evolution | Salesforce Service Cloud | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ICR Evolution | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
ICR Evolution | Salesforce Service Cloud | |
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Likelihood to Recommend | ICR Evolution No answers on this topic | Salesforce |
Pros | ICR Evolution No answers on this topic | Salesforce |
Cons | ICR Evolution No answers on this topic | Salesforce |
Likelihood to Renew | ICR Evolution No answers on this topic | Salesforce |
Usability | ICR Evolution No answers on this topic | Salesforce |
Reliability and Availability | ICR Evolution No answers on this topic | Salesforce |
Performance | ICR Evolution No answers on this topic | Salesforce |
Support Rating | ICR Evolution No answers on this topic | Salesforce |
Implementation Rating | ICR Evolution No answers on this topic | Salesforce |
Alternatives Considered | ICR Evolution No answers on this topic | Salesforce |
Return on Investment | ICR Evolution No answers on this topic | Salesforce |
ScreenShots | Salesforce Service Cloud Screenshots |