Intelligent Contacts vs. LivePerson CTI Platform (Tenfold)
Intelligent Contacts vs. LivePerson CTI Platform (Tenfold)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intelligent Contacts | Mid-Size Companies (51-1,000 employees) | Inbound/Outbound Omnichannel Contact Center Software An auto dialer using machine learning and predictive analytics to increase agent productivity. Key ROI metrics: 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped calls Answering Machine Detection rates to increase agent talk time Reduce operational costs through a unified / omnichannel communication platform that includes (calling, SMS, email,… | N/A | |
LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Intelligent Contacts | LivePerson CTI Platform (Tenfold) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Intelligent Contacts | LivePerson CTI Platform (Tenfold) | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intelligent Contacts | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (64 ratings) |
Intelligent Contacts | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | Intelligent Contacts No answers on this topic | LivePerson |
Pros | Intelligent Contacts No answers on this topic | LivePerson |
Cons | Intelligent Contacts No answers on this topic | LivePerson |
Alternatives Considered | Intelligent Contacts No answers on this topic | LivePerson |
Return on Investment | Intelligent Contacts No answers on this topic | LivePerson |
ScreenShots | LivePerson CTI Platform (Tenfold) Screenshots |