InvGate Insight vs. SolarWinds Service Desk (SSD)
InvGate Insight vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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InvGate Insight | N/A | InvGate Insight provides tools to create a unified inventory of all network-connected IT assets, including physical, virtual, and cloud assets on the same platform. Insight is available both as a cloud service or as an on premise installation. Its capabilities include a CMDB builder, health monitoring through smart tags, IT security and compliance, contract management, and other features to help gain better control and visibility over the IT ecosystem. | N/A | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
InvGate Insight | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
InvGate Insight | SolarWinds Service Desk (SSD) | |
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Top Pros |
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Top Cons |
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InvGate Insight | SolarWinds Service Desk (SSD) | ||||||||||||||||||||||||
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IT Asset Management |
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Incident and problem management |
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ITSM asset management |
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Change management |
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InvGate Insight | SolarWinds Service Desk (SSD) | |
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Small Businesses | ConnectWise RMM Score 7.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | ManageEngine ServiceDesk Plus Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
InvGate Insight | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | 10.0 (1 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
InvGate Insight | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | InvGate | SolarWinds |
Pros | InvGate | SolarWinds |
Cons | InvGate | SolarWinds |
Likelihood to Renew | InvGate No answers on this topic | SolarWinds |
Usability | InvGate No answers on this topic | SolarWinds |
Reliability and Availability | InvGate No answers on this topic | SolarWinds |
Performance | InvGate No answers on this topic | SolarWinds |
Support Rating | InvGate No answers on this topic | SolarWinds |
Online Training | InvGate No answers on this topic | SolarWinds |
Implementation Rating | InvGate No answers on this topic | SolarWinds |
Alternatives Considered | InvGate | SolarWinds |
Scalability | InvGate No answers on this topic | SolarWinds |
Return on Investment | InvGate | SolarWinds |
ScreenShots | InvGate Insight Screenshots | SolarWinds Service Desk Screenshots |