Jira Service Management vs. Boomtown
Jira Service Management vs. Boomtown
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
Boomtown | Mid-Size Companies (51-1,000 employees) | Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations. Boasting over 175 technology… | $99 per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
More Pricing Information |
Jira Service Management | Boomtown | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Jira Service Management | Boomtown | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | Boomtown | |
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Likelihood to Recommend | 5.8 (76 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 9.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (25 ratings) | - (0 ratings) |
Jira Service Management | Boomtown | |
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Likelihood to Recommend | Atlassian | Boomtown Network, Inc. No answers on this topic |
Pros | Atlassian | Boomtown Network, Inc. No answers on this topic |
Cons | Atlassian | Boomtown Network, Inc. No answers on this topic |
Usability | Atlassian | Boomtown Network, Inc. No answers on this topic |
Support Rating | Atlassian | Boomtown Network, Inc. No answers on this topic |
Alternatives Considered | Atlassian | Boomtown Network, Inc. No answers on this topic |
Return on Investment | Atlassian | Boomtown Network, Inc. No answers on this topic |
ScreenShots | Jira Service Management Screenshots | Boomtown Screenshots |