Jira Service Management vs. UVdesk Helpdesk
Jira Service Management vs. UVdesk Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
UVdesk Helpdesk | Small Businesses (1-50 employees) | UVdesk Helpdesk is a SaaS-based customer support tool. It converts support emails into tickets. The vendor says with the help of UVdesk, companies can manage customer support services easily. UVdesk also offers features like knowledge base or FAQ creation to assist customers further. The social media app integration that automatically converts tweets, posts, and comments from social media pages to tickets. The eCommerce App Integration,… | N/A |
Jira Service Management | UVdesk Helpdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | $11 | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Jira Service Management | UVdesk Helpdesk | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
Jira Service Management | UVdesk Helpdesk | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
Jira Service Management | UVdesk Helpdesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | UVdesk Helpdesk | |
---|---|---|
Likelihood to Recommend | 5.7 (76 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 9.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (25 ratings) | - (0 ratings) |
Jira Service Management | UVdesk Helpdesk | |
---|---|---|
Likelihood to Recommend | Atlassian | Webkul Software Pvt Ltd No answers on this topic |
Pros | Atlassian | Webkul Software Pvt Ltd No answers on this topic |
Cons | Atlassian | Webkul Software Pvt Ltd No answers on this topic |
Usability | Atlassian | Webkul Software Pvt Ltd No answers on this topic |
Support Rating | Atlassian | Webkul Software Pvt Ltd No answers on this topic |
Alternatives Considered | Atlassian | Webkul Software Pvt Ltd No answers on this topic |
Return on Investment | Atlassian | Webkul Software Pvt Ltd No answers on this topic |
ScreenShots | Jira Service Management Screenshots | UVdesk Helpdesk Screenshots |