What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Kahuna

Well suited to boost customer engagement, to push for promotions, to send notifications, to do general customer relationship management, to analyze engagement patter, and to test for the best times to engage users to perform specific actions. It is not a CRM tool, so it cannot do in-depth customer relationship management. If users did not perform the required/intended action, it is not possible to see where the user deviated to. It is not a traffic or user behavior tracker, so it is not the most analytical tool to get detailed user behavior insights.
Anonymous | TrustRadius Reviewer

Liftoff

I think for mainstream ecommerce, the sites are super quick to spin up, easy to use, and fit the bill for most asks. The challenge can be when you need something more customized. I think they have the ability to basically do anything you need but they don't necessarily have the bandwidth to get it all done when you need it.
Anonymous | TrustRadius Reviewer

Pros

Kahuna

  • Easy UI to create messages.
  • Intelligence (machine learning models) to send messages at the right time and to test different samples/cohorts.
  • Very responsive sales and customer service.
Anonymous | TrustRadius Reviewer

Liftoff

  • Continual site/system improvements
  • Ease of Use
  • Ability to spin up stores quickly
Anonymous | TrustRadius Reviewer

Cons

Kahuna

  • Additional reporting and analytics were introduced later but as a premium service.
Anonymous | TrustRadius Reviewer

Liftoff

  • Data Uploads could be easier
  • Customer service is strong but they have been inundated lately which means responses are sometimes slow
  • Custom deployments take a while again because they are so behind
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kahuna

These are the few names that I remember, but there were also a few smaller players. Kahuna offered the required features at the best pricing, their team is also very responsive in terms of reaching out, answering questions and resolving issues. The others were either too expensive or carried too many other features that we did not require.
Anonymous | TrustRadius Reviewer

Liftoff

They are very similar actually. What I like about Liftoff though is that we don't have to use 3rd party applications to do what we need which can add up super quickly. If we are in need of customer service, the staff is knowledgeable about everything since the functions are native functions.
Anonymous | TrustRadius Reviewer

Return on Investment

Kahuna

  • Achieve 36x uplift in the number of buyers and sellers who returned.
  • Hit 42% conversion rate.
  • Got an additional 10% of monthly active users.
Anonymous | TrustRadius Reviewer

Liftoff

  • Less double data entry thanks to the uploads
  • Easier to use interface allows our staff to just work on the job rather than trying to figure out how to work on the job
  • Allows us to scale more easily instead of relying on a one-person developer team
Anonymous | TrustRadius Reviewer

Pricing Details

Kahuna

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Liftoff

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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