Klaus vs. Maestro

Maestro

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Klaus	Score 8.8 out of 10	N/A	High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°…	$0 Up to 10 conversation reviews per week
Maestro	Score 6.9 out of 10	N/A	Maestro is an employee performance and talent mangement software solution offered by Madison.	N/A

Pricing

Klaus

Maestro

Editions & Modules

Free Trial: $0.00
Up to 10 conversation reviews per week

No answers on this topic

Offerings

Pricing Offerings
Klaus	Maestro
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews

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More Pricing Information

Community Pulse
	Klaus	Maestro
Top Pros	No answers on this topic	Pro Nice feature Pro Friendly and helpful Pro Stable and reliable
Top Cons	No answers on this topic	Minus Ability to view Minus Contact information Minus Home screen

Best Alternatives
	Klaus	Maestro
Small Businesses	8x8 Contact Center Score 7.6 out of 10	Submittable Score 8.9 out of 10
Medium-sized Companies	Eleveo Score 9.2 out of 10	Bridge Learning Platform Score 9.9 out of 10
Enterprises	Calabrio Teleopti WFM Score 7.8 out of 10	Bridge Learning Platform Score 9.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Klaus	Maestro
Likelihood to Recommend	- (0 ratings)	9.0 (2 ratings)
Likelihood to Renew	- (0 ratings)	7.0 (1 ratings)
Support Rating	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Klaus	Maestro
Likelihood to Recommend	Klaus No answers on this topic	Madison Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too. Incentivized JM Joanna McKenzie Membership Director Read full review
Pros	Klaus No answers on this topic	Madison Easy progress reports using a type of "mail merge" built in template Reports tab is a nice feature Seems fairly stable and reliable Incentivized Verified User Anonymous Read full review
Cons	Klaus No answers on this topic	Madison Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand. Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal. Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue... Incentivized JM Joanna McKenzie Membership Director Read full review
Likelihood to Renew	Klaus No answers on this topic	Madison Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities Incentivized Verified User Anonymous Read full review
Support Rating	Klaus No answers on this topic	Madison I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution. Incentivized JM Joanna McKenzie Membership Director Read full review
Alternatives Considered	Klaus No answers on this topic	Madison Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort! Incentivized JM Joanna McKenzie Membership Director Read full review
Return on Investment	Klaus No answers on this topic	Madison Maestro allows me to log all communication with families, eliminating any question as to when I reached out Maestro is a huge time saver with sending progress reports Maestro lacks customization that would make teachers more efficient Incentivized Verified User Anonymous Read full review
ScreenShots	Klaus Screenshots