What users are saying about
1 Ratings
7 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 3 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Likelihood to Recommend

Knova

We expereienced an upgrade by Aptean in March 2014 and it actually created issues with our interfaces to Word and well as performance issues. As of November, we have most of the performance issues resolved, however our interface with Word is still not working. It takes alot of upfront work to convert with Word and with the upgrade that was affected. Authors are still frustrated with many issues in the formatting and editing of existing data. A vital tool to update the product home pages has not been available except for sporadic late night periods since the upgrade in March. Overall, many authors are not happy with this knowledge management tool
Sue Novak | TrustRadius Reviewer

Trainual

I have enjoyed using Trainual as an employee, and also creating new Trainual subjects for my employees. Trainual allows for videos to be added as well as images, text, gifs, and more! This array of options allows us to communicate with all types of learners quickly and effectively. I think Trainual is best suited for education-related opportunities such as employee on-boarding, employee training, or education courses. Because each subject is broken down into tasks and steps, it gets super granular which is great, but it's best used for education and not general employee notifications.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Learning Management

Knova
Trainual
9.6
Course authoring
Knova
Trainual
9.7
Course catalog or library
Knova
Trainual
8.7
Player/Portal
Knova
Trainual
9.3
Learning content
Knova
Trainual
10.0
Mobile friendly
Knova
Trainual
9.0
Progress tracking & certifications
Knova
Trainual
10.0
Assignments
Knova
Trainual
10.0
Compliance management
Knova
Trainual
10.0
Learning administration
Knova
Trainual
10.0
Learning reporting & analytics
Knova
Trainual
9.3
Social learning
Knova
Trainual
10.0

Pros

Knova

  • Aptean offers simple access to Knowledge Management for our Clients, Customer Support teams as well as internal support teams. Allows our knowledge management team the ability to provide consistent and up-to-date processes and troubleshooting tips for our associates as well as ADP Clients.
  • Aptean provides an easy to use user interface with tools for authors that mimic Microsoft Word (Cut, Paste, Spell Check, Bullets, Indentation etc). It also provides an easy to user user interface for our associates in accessing the Knowledge Management solutions. The Search tool is very powerful and allows the users quick access to the information they need!
  • In the more than 3 years that we have been using Consona/Aptean, we have had very little down time. This is important to our authors as well as end users in being able to access the information. Allowing the authors the ability to update the information in near real time is another key feature of keeping our information current.
Sue Novak | TrustRadius Reviewer

Trainual

  • The ability to get very granular with detail.
  • The ability to integrate different types of media for different kinds of learners.
Julianna Oates | TrustRadius Reviewer

Cons

Knova

  • We have experienced some slowness with importing pictures into our Aptean application. While they do eventually complete, it is very timeconsuming when several images are needed. Definitely tries our patience, or consider not including them at all!
  • Some of the formatting issues transfering our information from Word to Aptean are still challenging and require too much manual intervention than necessary.
Sue Novak | TrustRadius Reviewer

Trainual

  • Not a ton of template customization.
  • Wish we could segment users even more.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Knova

Knova 10.0
Based on 1 answer
Many business units are using the Aptean product for knowledge management and a change now would be too crucial to the processes that the associates are becoming familiar with using. We have spent a lot of time promoting our Aptean Knowledge Management tool and interfaced it with our call tracking system.
Sue Novak | TrustRadius Reviewer

Trainual

No score
No answers yet
No answers on this topic

Support Rating

Knova

No score
No answers yet
No answers on this topic

Trainual

Trainual 10.0
Based on 4 answers
I haven't contacted Trainual's support team, but I take that as a positive because I haven't needed to! The platform is easy to use, attractive (that counts for something), and everything is in a logical place when you do have a question and go searching for an answer. I have 0 complaints!
Anonymous | TrustRadius Reviewer

Alternatives Considered

Knova

No answers on this topic

Trainual

  • This is our first time using anything like this!
  • Previously we just wrote task items in shared Google documents. It was the best of what we could do at the time, but this is a whole different world, and we love it! Being able to integrate quizzes and photos and interactive video is excellent!
Julianna Oates | TrustRadius Reviewer

Return on Investment

Knova

  • Increased Employee Effciency adding ability to look up processes and troubleshooting tips is invaluable.
  • Ability to share information with our Client Facing interface, which results in better customer service. Encouraging ADP associates and clients to become more self sufficient is what we're all about!
  • Ability to keep the information current with the effciency of the product.
Sue Novak | TrustRadius Reviewer

Trainual

  • Trainual has very positively help us in on-boarding new employees! Everyone is provided the same information about company structure, mission, vision, etc.
  • Trainual has helped us solidify and keep consistent with our training of new employees. We are able to train people faster and they seem to be retaining the information better!
Anonymous | TrustRadius Reviewer

Pricing Details

Knova

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trainual

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison