Knova Knowledge Management vs. Trainual

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Knova
Score 7.0 out of 10
N/A
Knova KM is a full-featured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in industries such as high tech, telecommunications, financial services, and the IT help desk. It is supported by Avolin headquartered in Austin, the company created from the sale of Aptean Vertical Business Applications to ESW Capital in 2018.N/A
Trainual
Score 8.3 out of 10
N/A
Trainual is a modern training manual for growing businesses. It provides one simple tool that aims to help users centralize processes and policies, automate onboarding and training, and build a foundation to scale faster. The vendor says Trainual is designed for small to medium sized businesses that are growing quickly and eager to document systems and processes, define step-by-step workflows, eliminate grey area between roles, and ensure that training happens consistently, every…
$119
per month
Pricing
Knova Knowledge ManagementTrainual
Editions & Modules
No answers on this topic
Pro
$119
per month
Premium
$179
per month
Offerings
Pricing Offerings
KnovaTrainual
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Knova Knowledge ManagementTrainual
Top Pros
Top Cons
Features
Knova Knowledge ManagementTrainual
Learning Management
Comparison of Learning Management features of Product A and Product B
Knova Knowledge Management
-
Ratings
Trainual
9.4
9 Ratings
14% above category average
Course authoring00 Ratings9.48 Ratings
Course catalog or library00 Ratings9.48 Ratings
Player/Portal00 Ratings9.68 Ratings
Learning content00 Ratings9.59 Ratings
Mobile friendly00 Ratings9.67 Ratings
Progress tracking & certifications00 Ratings9.59 Ratings
Assignments00 Ratings9.48 Ratings
Compliance management00 Ratings9.78 Ratings
Learning administration00 Ratings9.37 Ratings
Learning reporting & analytics00 Ratings9.06 Ratings
Social learning00 Ratings8.56 Ratings
Best Alternatives
Knova Knowledge ManagementTrainual
Small Businesses
Zoho Desk
Zoho Desk
Score 8.9 out of 10
Tovuti LMS
Tovuti LMS
Score 9.0 out of 10
Medium-sized Companies
Zendesk Guide
Zendesk Guide
Score 8.8 out of 10
Engagedly
Engagedly
Score 9.1 out of 10
Enterprises
Tridion
Tridion
Score 9.3 out of 10
Degreed
Degreed
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Knova Knowledge ManagementTrainual
Likelihood to Recommend
3.0
(1 ratings)
9.7
(9 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(6 ratings)
User Testimonials
Knova Knowledge ManagementTrainual
Likelihood to Recommend
Avolin
We expereienced an upgrade by Aptean in March 2014 and it actually created issues with our interfaces to Word and well as performance issues. As of November, we have most of the performance issues resolved, however our interface with Word is still not working. It takes alot of upfront work to convert with Word and with the upgrade that was affected. Authors are still frustrated with many issues in the formatting and editing of existing data. A vital tool to update the product home pages has not been available except for sporadic late night periods since the upgrade in March. Overall, many authors are not happy with this knowledge management tool
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Trainual
We have offices set around the world, and hiring new team members in certain countries makes it a bit difficult, especially now to fly out or fly in to help get them situated and fully trained. This really helps close the gaps in between the distance and training. Makes onboarding a heck of a lot easier.
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Pros
Avolin
  • Aptean offers simple access to Knowledge Management for our Clients, Customer Support teams as well as internal support teams. Allows our knowledge management team the ability to provide consistent and up-to-date processes and troubleshooting tips for our associates as well as ADP Clients.
  • Aptean provides an easy to use user interface with tools for authors that mimic Microsoft Word (Cut, Paste, Spell Check, Bullets, Indentation etc). It also provides an easy to user user interface for our associates in accessing the Knowledge Management solutions. The Search tool is very powerful and allows the users quick access to the information they need!
  • In the more than 3 years that we have been using Consona/Aptean, we have had very little down time. This is important to our authors as well as end users in being able to access the information. Allowing the authors the ability to update the information in near real time is another key feature of keeping our information current.
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Trainual
  • Tracks progress for training.
  • Easily determines a new hires competency in handling tasks on their own.
  • Houses all of our documents and videos in one location versus several.
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Cons
Avolin
  • We have experienced some slowness with importing pictures into our Aptean application. While they do eventually complete, it is very timeconsuming when several images are needed. Definitely tries our patience, or consider not including them at all!
  • Some of the formatting issues transfering our information from Word to Aptean are still challenging and require too much manual intervention than necessary.
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Trainual
  • The subject organization could use work! It's just jumbled and needs folders.
  • It's very cumbersome to have to click back and forth to subjects when you are within a task. I wish there was a larger side bar that could show ALL subjects, topics, and tasks in one glance with drop-down menus.
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Likelihood to Renew
Avolin
Many business units are using the Aptean product for knowledge management and a change now would be too crucial to the processes that the associates are becoming familiar with using. We have spent a lot of time promoting our Aptean Knowledge Management tool and interfaced it with our call tracking system.
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Trainual
No answers on this topic
Support Rating
Avolin
No answers on this topic
Trainual
During the entire sales process, the Trainual team was great to work with. After the sale, their onboard process was top notch as well and was very quick to answer any questions and actually were open to customizing the platform to meet our specific needs. They have been great this entire time.
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Alternatives Considered
Avolin
No answers on this topic
Trainual
  • This is our first time using anything like this!
  • Previously we just wrote task items in shared Google documents. It was the best of what we could do at the time, but this is a whole different world, and we love it! Being able to integrate quizzes and photos and interactive video is excellent!
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Return on Investment
Avolin
  • Increased Employee Effciency adding ability to look up processes and troubleshooting tips is invaluable.
  • Ability to share information with our Client Facing interface, which results in better customer service. Encouraging ADP associates and clients to become more self sufficient is what we're all about!
  • Ability to keep the information current with the effciency of the product.
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Trainual
  • Saves time for the team for training
  • The fact that everything is in one location is really good!
  • Allows us to edit and change and adjust as the business does
  • Keeps us flexible and not cemented to a way of doing things
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