LivePerson CTI Platform (Tenfold) vs. Telefónica Contact Centre Cloud
LivePerson CTI Platform (Tenfold) vs. Telefónica Contact Centre Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A | |
Telefónica Contact Centre Cloud | N/A | Telefónica Tech Cyber Security & Cloud provides CCaaS and omnichannel solution that best suits the user's company's needs. Optionally, they are also a certified Genesys partner, boasting 20 years of experience implementing and managing these services. | N/A |
LivePerson CTI Platform (Tenfold) | Telefónica Contact Centre Cloud | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LivePerson CTI Platform (Tenfold) | Telefónica Contact Centre Cloud | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
LivePerson CTI Platform (Tenfold) | Telefónica Contact Centre Cloud | ||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
LivePerson CTI Platform (Tenfold) | Telefónica Contact Centre Cloud | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LivePerson CTI Platform (Tenfold) | Telefónica Contact Centre Cloud | |
---|---|---|
Likelihood to Recommend | 9.0 (64 ratings) | - (0 ratings) |
LivePerson CTI Platform (Tenfold) | Telefónica Contact Centre Cloud | |
---|---|---|
Likelihood to Recommend | LivePerson | Telefonica No answers on this topic |
Pros | LivePerson | Telefonica No answers on this topic |
Cons | LivePerson | Telefonica No answers on this topic |
Alternatives Considered | LivePerson | Telefonica No answers on this topic |
Return on Investment | LivePerson | Telefonica No answers on this topic |
ScreenShots | LivePerson CTI Platform (Tenfold) Screenshots |