Made Open vs. ServiceNow Customer Service Management
Made Open vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Made Open | N/A | N/A | $600 per year | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Made Open | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Made Open | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Made Open | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Experience Cloud Score 8.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Made Open | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Made Open | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Made Open No answers on this topic | ServiceNow |
Pros | Made Open No answers on this topic | ServiceNow |
Cons | Made Open No answers on this topic | ServiceNow |
Usability | Made Open No answers on this topic | ServiceNow |
Support Rating | Made Open No answers on this topic | ServiceNow |
Alternatives Considered | Made Open No answers on this topic | ServiceNow |
Return on Investment | Made Open No answers on this topic | ServiceNow |
ScreenShots |