Manhattan Active® Customer Engagement vs. SendBird

Manhattan Active® Customer Engagement

SendBird

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Manhattan Active® Customer Engagement	Score 8.0 out of 10	N/A	A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.	N/A
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU

Pricing

Manhattan Active® Customer Engagement

SendBird

Editions & Modules

No answers on this topic

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

Offerings

Pricing Offerings
Manhattan Active® Customer Engagement	SendBird
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

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We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

More Pricing Information

Community Pulse
	Manhattan Active® Customer Engagement	SendBird
Top Pros	No answers on this topic	Pro Group chat Pro Live chat Pro User engagement
Top Cons	No answers on this topic	Minus System is not Minus Screen sharing Minus Documentation needs

Best Alternatives
	Manhattan Active® Customer Engagement	SendBird
Small Businesses	Simplify360 Score 7.8 out of 10	Telegram Score 8.9 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Telegram Score 8.9 out of 10
Enterprises	Conversica Score 9.5 out of 10	Telegram Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Manhattan Active® Customer Engagement	SendBird
Likelihood to Recommend	8.0 (1 ratings)	8.9 (2 ratings)

User Testimonials
	Manhattan Active® Customer Engagement	SendBird
Likelihood to Recommend	Manhattan Associates The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function. Incentivized Verified User Anonymous Read full review	SendBird SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review
Pros	Manhattan Associates Permanently Adaptive. Seamlessly Integrated. Greater Visibility. Incentivized Verified User Anonymous Read full review	SendBird Moderation around comments & chats. SendBird UIKit was super helpful for the design team. Our devs raved about the API documentation being so thorough & easy to follow. Incentivized Verified User Anonymous Read full review
Cons	Manhattan Associates User Interface. Data Security. API's Incentivized Verified User Anonymous Read full review	SendBird It's support system is not that efficient Documentation needs improvement It's pricing is a little bit high comparing to other available options Incentivized PS Pradyumn Singh Software Engineer Read full review
Alternatives Considered	Manhattan Associates Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers. Incentivized Verified User Anonymous Read full review	SendBird No answers on this topic
Return on Investment	Manhattan Associates Implementation of the whole supply chain and fulfilment. Better Data Management. Effective use of configurations. Incentivized Verified User Anonymous Read full review	SendBird Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review
ScreenShots		SendBird Screenshots