Mattersight Predictive Behavioral Routing (discontinued) vs. SAS Enterprise Guide
Mattersight Predictive Behavioral Routing (discontinued) vs. SAS Enterprise Guide
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
SAS Enterprise Guide | N/A | SAS Enterprise Guide is a menu-driven, Windows GUI tool for SAS. | N/A |
Mattersight Predictive Behavioral Routing (discontinued) | SAS Enterprise Guide | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | SAS Enterprise Guide | |
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Top Pros |
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Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | SAS Enterprise Guide | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | ![]() IBM SPSS Statistics Score 8.4 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 8.9 out of 10 | Posit Score 9.8 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Posit Score 9.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | SAS Enterprise Guide | |
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Likelihood to Recommend | 7.6 (4 ratings) | 5.3 (8 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (1 ratings) |
Usability | 8.0 (1 ratings) | 5.0 (2 ratings) |
Support Rating | - (0 ratings) | 5.3 (5 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | SAS Enterprise Guide | |
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Likelihood to Recommend | Discontinued Products
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Pros | Discontinued Products
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Cons | Discontinued Products
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Likelihood to Renew | Discontinued Products No answers on this topic | ![]() SAS
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Usability | Discontinued Products No answers on this topic | ![]() SAS
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Support Rating | Discontinued Products No answers on this topic | ![]() SAS
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Implementation Rating | Discontinued Products No answers on this topic | ![]() SAS
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Alternatives Considered | Discontinued Products
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Return on Investment | Discontinued Products
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ScreenShots |