Mattersight Predictive Behavioral Routing (discontinued) vs. Varicent
Mattersight Predictive Behavioral Routing (discontinued) vs. Varicent
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
Varicent | N/A | From quotas to sales and compensation, Varicent helps revenue leaders in enterprise organizations chart a more effective, connected path to revenue by providing vital data, insights, and sales go-to-market planning tools. | N/A |
Mattersight Predictive Behavioral Routing (discontinued) | Varicent | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | Varicent | |
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Top Pros | ||
Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | Varicent | |||||||||||||||||||||||||||
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Sales ICM |
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Mattersight Predictive Behavioral Routing (discontinued) | Varicent | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | No answers on this topic |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Everstage Score 9.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Everstage Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | Varicent | |
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Likelihood to Recommend | 7.6 (4 ratings) | 7.9 (67 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | 8.0 (1 ratings) | 7.2 (59 ratings) |
Availability | - (0 ratings) | 5.2 (3 ratings) |
Performance | - (0 ratings) | 5.8 (3 ratings) |
Support Rating | - (0 ratings) | 6.8 (6 ratings) |
In-Person Training | - (0 ratings) | 7.7 (2 ratings) |
Online Training | - (0 ratings) | 7.7 (2 ratings) |
Implementation Rating | - (0 ratings) | 6.8 (6 ratings) |
Configurability | - (0 ratings) | 5.2 (3 ratings) |
Ease of integration | - (0 ratings) | 4.3 (3 ratings) |
Product Scalability | - (0 ratings) | 6.8 (58 ratings) |
Vendor post-sale | - (0 ratings) | 5.9 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 5.9 (3 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | Varicent | |
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Likelihood to Recommend | Discontinued Products | Varicent |
Pros | Discontinued Products | Varicent |
Cons | Discontinued Products | Varicent |
Likelihood to Renew | Discontinued Products No answers on this topic | Varicent |
Usability | Discontinued Products No answers on this topic | Varicent |
Reliability and Availability | Discontinued Products No answers on this topic | Varicent |
Performance | Discontinued Products No answers on this topic | Varicent |
Support Rating | Discontinued Products No answers on this topic | Varicent |
In-Person Training | Discontinued Products No answers on this topic | Varicent |
Online Training | Discontinued Products No answers on this topic | Varicent |
Implementation Rating | Discontinued Products No answers on this topic | Varicent |
Alternatives Considered | Discontinued Products | Varicent |
Scalability | Discontinued Products No answers on this topic | Varicent |
Return on Investment | Discontinued Products | Varicent |
ScreenShots | Varicent Screenshots |