Messangi vs. Pega Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Messangi
Score 0.0 out of 10
N/A
Messangi's Digital Customer Engagement Platform enables brands to delivery personalized content and brand experiences across the customer journey. The multi-channel platform orchestrates interactions through SMS, Email, Push Notifications, Mobile Wallet and more on behalf of brands. By providing an open API, extensive documentation and personalized human guidance, Messangi aims to help any organization provide the best possible customer experiences.N/A
Pega Customer Service
Score 8.0 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pricing
MessangiPega Customer Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MessangiPega Customer Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MessangiPega Customer Service
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
MessangiPega Customer Service
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 9.6 out of 10
Conversica
Conversica
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MessangiPega Customer Service
Likelihood to Recommend
-
(0 ratings)
7.6
(2 ratings)
User Testimonials
MessangiPega Customer Service
Likelihood to Recommend
Messangi
No answers on this topic
Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
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Pros
Messangi
No answers on this topic
Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
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Cons
Messangi
No answers on this topic
Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
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Alternatives Considered
Messangi
No answers on this topic
Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
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Return on Investment
Messangi
No answers on this topic
Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
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ScreenShots

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation