OpenText Universal Discovery and Universal CMDB vs. Snow ITSM Enhancer

OpenText Universal Discovery and Universal CMDB

OpenText Universal Discovery and Universal CMDB

11 Reviews and Ratings

Snow ITSM Enhancer

Snow ITSM Enhancer

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OpenText Universal Discovery and Universal CMDB	Score 9.0 out of 10	N/A	Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.	N/A
Snow ITSM Enhancer	Score 8.2 out of 10	N/A	Snow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing service.	N/A

Pricing

OpenText Universal Discovery and Universal CMDB

Snow ITSM Enhancer

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
OpenText Universal Discovery and Universal CMDB	Snow ITSM Enhancer
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	OpenText Universal Discovery and Universal CMDB	Snow ITSM Enhancer
Top Pros	Pro Service management Pro Flexible system Pro Bare metal	Pro Usage statistics Pro Workflow management Pro Customer relations
Top Cons	Minus Backup and recovery Minus Ability to integrate Minus Quite expensive	Minus Business process Minus Responsive customer support Minus Virtual servers

Best Alternatives
	OpenText Universal Discovery and Universal CMDB	Snow ITSM Enhancer
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Freshservice Score 8.7 out of 10	Freshservice Score 8.7 out of 10
Enterprises	Freshservice Score 8.7 out of 10	Freshservice Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	OpenText Universal Discovery and Universal CMDB	Snow ITSM Enhancer
Likelihood to Recommend	8.1 (6 ratings)	10.0 (2 ratings)
Likelihood to Renew	5.0 (1 ratings)	- (0 ratings)
Usability	7.0 (1 ratings)	- (0 ratings)
Support Rating	7.0 (1 ratings)	- (0 ratings)
Implementation Rating	6.0 (1 ratings)	- (0 ratings)

User Testimonials
	OpenText Universal Discovery and Universal CMDB	Snow ITSM Enhancer
Likelihood to Recommend	OpenText Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review	Snow Software Well suited to maintain large asset details to automatically map it to CMDB. Incentivized Mukhtiyar Ahmed Associate-IT Read full review
Pros	OpenText Management and organization of Configuration Items Ensures a single and uniform source of database to avoid any ambiguity between departments. Proper delivery of services Incentivized VY Vandana Yadav Presales Executive Read full review	Snow Software Get visibility of all hardware, software and applications Let's you validate licensing and entitlement. Capacity to augment work detailed usage statistics. Incentivized Lucas Michael Project Manager Read full review
Cons	OpenText When getting started the Cloud deployment may be not that easy. To manipulate the system deeply requires a professional operator. Working on large data project. Incentivized Jessica Meagan DevOps Engineer Read full review	Snow Software None as of now Incentivized Mukhtiyar Ahmed Associate-IT Read full review
Usability	OpenText Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review	Snow Software No answers on this topic
Support Rating	OpenText Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review	Snow Software No answers on this topic
Implementation Rating	OpenText Upgrades from old versions were really hard to handle. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review	Snow Software No answers on this topic
Alternatives Considered	OpenText Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators. Incentivized Verified User Anonymous Read full review	Snow Software Let's you significantly improve in the efficiency and effectiveness of IT service teams. Automatically builds and maintains the CMDB by providing a single source of trusted asset information to support important ITIL and service management processes. With actionable data at it's fingertips,the service desk can so what it does best in delivering IT services. Incentivized Lucas Michael Project Manager Read full review
Return on Investment	OpenText ensured proper service delivery which helped organizations to grow It was a little expensive for the company. Mainly had a positive impact especially in the cases of risk assessment and analysis. Incentivized VY Vandana Yadav Presales Executive Read full review	Snow Software Positive outcome as we could capture the CI using our ITSM tool Incentivized Mukhtiyar Ahmed Associate-IT Read full review
ScreenShots