Microsoft Dynamics 365 Customer Insights vs. Qualtrics XM for Customer Frontlines
Microsoft Dynamics 365 Customer Insights vs. Qualtrics XM for Customer Frontlines
Product | Rating | Most Used By | Product Summary | Starting Price |
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Microsoft Dynamics 365 Customer Insights | N/A | Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics. | $1,500 per month | |
Qualtrics XM for Customer Frontlines | N/A | Software to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer journey management solution, used to design, visualize, and orchestrate digital experiences that are optimized for the metrics that matter most to a business. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Microsoft Dynamics 365 Customer Insights | Qualtrics XM for Customer Frontlines | |
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Top Pros | No answers on this topic | |
Top Cons |
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Microsoft Dynamics 365 Customer Insights | Qualtrics XM for Customer Frontlines | |
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Small Businesses | Ortto Score 8.8 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Microsoft Dynamics 365 Customer Insights | Qualtrics XM for Customer Frontlines | |
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Likelihood to Recommend | 9.1 (4 ratings) | 8.2 (1 ratings) |
Microsoft Dynamics 365 Customer Insights | Qualtrics XM for Customer Frontlines | |
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Likelihood to Recommend | Microsoft | Qualtrics |
Pros | Microsoft | Qualtrics |
Cons | Microsoft | Qualtrics |
Alternatives Considered | Microsoft | Qualtrics |
Return on Investment | Microsoft | Qualtrics |
ScreenShots |