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Microsoft Dynamics 365 Customer Service vs. Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365 Customer Service
Score 8.1 out of 10
N/A
Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.
$50
per month per user
Mojo Helpdesk
Score 9.7 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Pricing
Microsoft Dynamics 365 Customer ServiceMojo Helpdesk
Editions & Modules
Dynamics 365 Customer Service Professional
$50
per month per user
Add-In - Chat
$60
per month per user
Add-In - Voice Channel
$75
per month per user
Add-In - Digital Messaging
$75
per month per user
Add-In - Digital Messaging and Voice
$90
per month per user
Dynamics 365 Customer Service Enterprise
$95
per month per user
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
Microsoft Dynamics 365 Customer ServiceMojo Helpdesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Microsoft Dynamics 365 Customer ServiceMojo Helpdesk
Top Pros
Top Cons
Features
Microsoft Dynamics 365 Customer ServiceMojo Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Microsoft Dynamics 365 Customer Service
9.3
1 Ratings
16% above category average
Mojo Helpdesk
9.8
1 Ratings
22% above category average
Organize and prioritize service tickets9.01 Ratings10.01 Ratings
Expert directory9.01 Ratings10.01 Ratings
Subscription-based notifications10.01 Ratings10.01 Ratings
ITSM collaboration and documentation9.01 Ratings9.01 Ratings
Ticket creation and submission9.01 Ratings10.01 Ratings
Ticket response10.01 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Microsoft Dynamics 365 Customer Service
10.0
1 Ratings
25% above category average
Mojo Helpdesk
10.0
1 Ratings
25% above category average
External knowledge base10.01 Ratings10.01 Ratings
Internal knowledge base10.01 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Microsoft Dynamics 365 Customer Service
9.8
1 Ratings
24% above category average
Mojo Helpdesk
10.0
1 Ratings
26% above category average
Customer portal10.01 Ratings10.01 Ratings
IVR9.01 Ratings00 Ratings
Social integration10.01 Ratings10.01 Ratings
Email support10.01 Ratings10.01 Ratings
Help Desk CRM integration10.01 Ratings10.01 Ratings
Best Alternatives
Microsoft Dynamics 365 Customer ServiceMojo Helpdesk
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft Dynamics 365 Customer ServiceMojo Helpdesk
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Microsoft Dynamics 365 Customer ServiceMojo Helpdesk
Likelihood to Recommend
Microsoft
The deployment of this software was a lot of pleasure for us as we were able to bring all our customers to one spot. The customer's requirements are considerably easier to satisfy in this way. As Microsoft Dynamic 365 for customer service, we are able to keep our customers in our firm in a long-term position. I highly suggest you use this service in all sorts of organizations as it is a very complete system with everything necessary for a high-grade customer care experience. The software gives several pricing packages that are appropriate for varied usage demands.
Verified User
Anonymous
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Metadot Corporation
For a small business it is a very good value.
Verified User
Anonymous
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Pros
Microsoft
  • Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
  • It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
  • This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
  • Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
  • A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.
Verified User
Anonymous
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Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Verified User
Anonymous
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Cons
Microsoft
  • It occasionally crashes or slow down, but it usually works great.
  • Costly.
Verified User
Anonymous
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Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Verified User
Anonymous
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Alternatives Considered
Microsoft
Verified User
Anonymous
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Metadot Corporation
Price and customer service.
Verified User
Anonymous
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Return on Investment
Microsoft
  • Creativity way.
  • Foster increase in revenue.
  • Improving decision-making.
  • Culture of good relationship/service.
Verified User
Anonymous
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Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Verified User
Anonymous
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ScreenShots

Mojo Helpdesk Screenshots

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