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Microsoft Dynamics 365 Customer Service vs. SuperOffice CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365 Customer Service
Score 8.1 out of 10
N/A
Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.
$50
per month per user
SuperOffice CRM
Score 7.0 out of 10
N/A
SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
Pricing
Microsoft Dynamics 365 Customer ServiceSuperOffice CRM
Editions & Modules
Dynamics 365 Customer Service Professional
$50
per month per user
Add-In - Chat
$60
per month per user
Add-In - Voice Channel
$75
per month per user
Add-In - Digital Messaging
$75
per month per user
Add-In - Digital Messaging and Voice
$90
per month per user
Dynamics 365 Customer Service Enterprise
$95
per month per user
No answers on this topic
Offerings
Pricing Offerings
Microsoft Dynamics 365 Customer ServiceSuperOffice CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Microsoft Dynamics 365 Customer ServiceSuperOffice CRM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Microsoft Dynamics 365 Customer ServiceSuperOffice CRM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Microsoft Dynamics 365 Customer Service
9.3
1 Ratings
16% above category average
SuperOffice CRM
-
Ratings
Organize and prioritize service tickets9.01 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation9.01 Ratings00 Ratings
Ticket creation and submission9.01 Ratings00 Ratings
Ticket response10.01 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Microsoft Dynamics 365 Customer Service
10.0
1 Ratings
25% above category average
SuperOffice CRM
-
Ratings
External knowledge base10.01 Ratings00 Ratings
Internal knowledge base10.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Microsoft Dynamics 365 Customer Service
9.8
1 Ratings
24% above category average
SuperOffice CRM
-
Ratings
Customer portal10.01 Ratings00 Ratings
IVR9.01 Ratings00 Ratings
Social integration10.01 Ratings00 Ratings
Email support10.01 Ratings00 Ratings
Help Desk CRM integration10.01 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
6.8
1 Ratings
12% below category average
Customer data management / contact management00 Ratings8.01 Ratings
Workflow management00 Ratings6.01 Ratings
Territory management00 Ratings6.01 Ratings
Opportunity management00 Ratings8.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.01 Ratings
Contract management00 Ratings8.01 Ratings
Quote & order management00 Ratings6.01 Ratings
Interaction tracking00 Ratings6.01 Ratings
Channel / partner relationship management00 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
6.3
1 Ratings
17% below category average
Case management00 Ratings7.01 Ratings
Call center management00 Ratings6.01 Ratings
Help desk management00 Ratings6.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
6.5
1 Ratings
15% below category average
Lead management00 Ratings7.01 Ratings
Email marketing00 Ratings6.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
6.7
1 Ratings
12% below category average
Task management00 Ratings7.01 Ratings
Billing and invoicing management00 Ratings6.01 Ratings
Reporting00 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
6.7
1 Ratings
13% below category average
Forecasting00 Ratings6.01 Ratings
Pipeline visualization00 Ratings7.01 Ratings
Customizable reports00 Ratings7.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
6.8
1 Ratings
11% below category average
Custom fields00 Ratings8.01 Ratings
Custom objects00 Ratings7.01 Ratings
Scripting environment00 Ratings6.01 Ratings
API for custom integration00 Ratings6.01 Ratings
Security
Comparison of Security features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
7.5
1 Ratings
10% below category average
Single sign-on capability00 Ratings7.01 Ratings
Role-based user permissions00 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
6.0
1 Ratings
19% below category average
Social data00 Ratings6.01 Ratings
Social engagement00 Ratings6.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
7.0
1 Ratings
2% below category average
Marketing automation00 Ratings8.01 Ratings
Compensation management00 Ratings6.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Microsoft Dynamics 365 Customer Service
-
Ratings
SuperOffice CRM
6.0
1 Ratings
22% below category average
Mobile access00 Ratings6.01 Ratings
Best Alternatives
Microsoft Dynamics 365 Customer ServiceSuperOffice CRM
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft Dynamics 365 Customer ServiceSuperOffice CRM
Likelihood to Recommend
10.0
(1 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Microsoft Dynamics 365 Customer ServiceSuperOffice CRM
Likelihood to Recommend
Microsoft
The deployment of this software was a lot of pleasure for us as we were able to bring all our customers to one spot. The customer's requirements are considerably easier to satisfy in this way. As Microsoft Dynamic 365 for customer service, we are able to keep our customers in our firm in a long-term position. I highly suggest you use this service in all sorts of organizations as it is a very complete system with everything necessary for a high-grade customer care experience. The software gives several pricing packages that are appropriate for varied usage demands.
Verified User
Anonymous
Read full review
SuperOffice AS
Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
Verified User
Anonymous
Read full review
Pros
Microsoft
  • Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
  • It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
  • This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
  • Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
  • A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.
Verified User
Anonymous
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SuperOffice AS
  • Customer relation management
  • Calendar management
Verified User
Anonymous
Read full review
Cons
Microsoft
  • It occasionally crashes or slow down, but it usually works great.
  • Costly.
Verified User
Anonymous
Read full review
SuperOffice AS
  • User interface
  • Exchange calendar sync
  • Mobile app
Verified User
Anonymous
Read full review
Usability
Microsoft
No answers on this topic
SuperOffice AS
UI/UX would need some love and modernization, mobile app is out of date in my opinion.
Verified User
Anonymous
Read full review
Support Rating
Microsoft
No answers on this topic
SuperOffice AS
No proper help or solutions in exchange calendar sync issues.
Verified User
Anonymous
Read full review
Alternatives Considered
Microsoft
Verified User
Anonymous
Read full review
SuperOffice AS
No answers on this topic
Return on Investment
Microsoft
  • Creativity way.
  • Foster increase in revenue.
  • Improving decision-making.
  • Culture of good relationship/service.
Verified User
Anonymous
Read full review
SuperOffice AS
  • Centralized customer information management
  • Return on investment
Verified User
Anonymous
Read full review
ScreenShots