Top Rated
218 Ratings
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Score 8.3 out of 100
415 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
Joe Aldeguer | TrustRadius Reviewer

ServiceNow IT Service Management

I think [ServiceNow IT Service Management is] best suited for very straight-forward customer support type ticketing. If the problem can't be solved by the customer support team, then the ticket likely is a larger issue (ie: a bug) and then likely a Jira ticket would need to be created for more robust documentation.
Jessica Rich | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.9
Organize and prioritize service tickets
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
8.6
Expert directory
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.9
Service restoration
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.5
Self-service tools
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.2
Subscription-based notifications
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
8.0
ITSM collaboration and documentation
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
8.1
ITSM reports and dashboards
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
8.0

ITSM asset management

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.6
Configuration mangement
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.8
Asset management dashboard
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.7
Policy and contract enforcement
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.4

Change management

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.9
Change requests repository
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
8.2
Change calendar
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.6
Service-level management
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
7.9

Pros

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
  • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
  • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

  • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
  • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
  • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
  • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
Dr Gardiner Jones | TrustRadius Reviewer

Cons

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
  • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
  • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.8
Based on 2 answers
Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance.We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
Junie Johwa | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 12 answers
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Anonymous | TrustRadius Reviewer

Usability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.1
Based on 6 answers
The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 6.5
Based on 11 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 2 answers
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.0
Based on 28 answers
It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
Eduardo Viero | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 9.0
Based on 2 answers
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.9
Based on 20 answers
Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 7.8
Based on 40 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

Online Training

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.9
Based on 4 answers
Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand!Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the projectManagement can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
Junie Johwa | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 6 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
Rich Lusk | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow is not just a standalone tool, its a complete suite of powerful tools which provide you a framework to develop your ticketing system and the data stored within the ticketing process can be used to analyze and optimize your production environment. Also visual dashboards can be created on this data. Chatbot, Taskboard, Machine learning etc are the other features that differentiate ServiceNow with its peers.
Anonymous | TrustRadius Reviewer

Scalability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • Cuts down our software deployment and patch management time compared to our old tools.
  • Better reporting capability to determine the success to fail ratio of a deployed software or patch and additional information provided to mitigate the failed deployment.
  • Consistent tool usage across our global units with centralized reporting to monitor monthly patch and software deployment results.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

  • Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
  • One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
  • Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
  • Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Pricing Details

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 per user/per month

Microsoft Endpoint Manager (Microsoft Intune + SCCM) Editions & Modules

Edition
Microsoft 365 For Families9.991
Microsoft 365 For Individuals6.991
Microsoft 365 Business Basic$52
Microsoft 365 Business Standard12.502
Microsoft 365 Business Premium$152
Microsoft 365 Apps8.252
  1. per month
  2. per user/per month
Additional Pricing Details

ServiceNow IT Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per year

ServiceNow IT Service Management Editions & Modules

Edition
Starting Price$10,000.001
  1. per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.7
ServiceNow IT Service Management
8.4

Likelihood to Renew

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
9.8
ServiceNow IT Service Management
10.0

Usability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.1
ServiceNow IT Service Management
6.5

Reliability and Availability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
10.0

Performance

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
7.0
ServiceNow IT Service Management
9.0

Support Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.9
ServiceNow IT Service Management
7.8

Online Training

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
1.0

Implementation Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.9
ServiceNow IT Service Management
10.0

Scalability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
ServiceNow IT Service Management
10.0

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