What users are saying about
33 Ratings
517 Ratings
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Score 8.5 out of 100
33 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Microsoft Exchange

Microsoft Exchange is very well suited for larger organizations that have offices spread across the globe. This way all staff can still access their mailboxes from any where. But for smaller individual offices, it may be more advantageous to just sign on to a web service to access email instead of Microsoft Exchange.
Anonymous | TrustRadius Reviewer

Zoho Mail

If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion.I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
Benjamin Jeffrey | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Microsoft Exchange
7.6
Zoho Mail
8.4
Anti-malware
Microsoft Exchange
7.6
Zoho Mail
9.2
Cusomizability
Microsoft Exchange
7.6
Zoho Mail
7.8
Data Loss Protection
Microsoft Exchange
8.2
Zoho Mail
8.9
Threat Detection
Microsoft Exchange
7.6
Zoho Mail
8.9
Sandboxing
Microsoft Exchange
6.6
Zoho Mail
7.1
End-to-End Encryption
Microsoft Exchange
7.8
Zoho Mail
8.6
Management Tools
Microsoft Exchange
8.1
Zoho Mail
8.2

Pros

Microsoft Exchange

  • [Microsoft] Exchange is the gold standard for Corporate email. It is flawless in maintaining and delivering email to all of our users. It has been around so long the thing it does the best is just work. Most of the flaws and bugs are already out of the system.
  • The GUI management tools for MS Exchange, whether Online or on-premise, are fairly well documented and for the most part fairly easy to use.
  • [Microsoft] Exchange gives you the option to have an all in one box solution. Its not recommended but for smaller shops its a nice alternative to a more extensive setup that requires multiple servers.
  • If sized correctly, MS Exchanges is fine tuned out of the box to be fairly quick and responsive as to email delivery.
Jeffrey Rudacille | TrustRadius Reviewer

Zoho Mail

  • Set up your domain to have a professional account
  • Administration and management of information through cards and labels
Tribett Requena | TrustRadius Reviewer

Cons

Microsoft Exchange

  • Some of our customers have asked for a feature called 'plus addressing'. This is widely used in the Linux/Gmail email systems but is not available on Exchange.
  • Inbox rules. The basics are there, however, there is some need for a more robust method of catching and sorting email. Some rule editors include a RegEx editor that would allow for this.
  • As of a few years ago, MS has been focusing more on their development efforts on their cloud solution and now so much on the on-premises application. Most feel that the new features do not make it to the on-prem application, forcing corporations to migrate to the cloud.
  • Anti-SPAM and AntiVirus. MS Exchange has never done a great job of keeping the bad email out of the system. This has opened up an opportunity for other companies to take advantage of selling an email firewall to catch a bad email before reaching Exchange.
Anonymous | TrustRadius Reviewer

Zoho Mail

  • One of the biggest problems zoho mail has. It is that MX, SPF and DKIM records are never perfectly placed the first time you try to configure them. Whether you do them manually or automatically, something unexpected always happens.
  • Another negative aspect of this service. Is that when you receive a message with some type of image incorporated, it is not displayed correctly and a notification appears within the email that says Show now once you activate them is that the image is displayed correctly. I would like it to be activated automatically instead of manually. Although it is a minor problem.
Tommy Parker | TrustRadius Reviewer

Likelihood to Renew

Microsoft Exchange

Microsoft Exchange 10.0
Based on 2 answers
It is the best, and perhaps only, email solution worth considering.
Jerry Robinson | TrustRadius Reviewer

Zoho Mail

No score
No answers yet
No answers on this topic

Usability

Microsoft Exchange

Microsoft Exchange 10.0
Based on 1 answer
The product is highly functional and easy to use.
Jerry Robinson | TrustRadius Reviewer

Zoho Mail

No score
No answers yet
No answers on this topic

Support Rating

Microsoft Exchange

Microsoft Exchange 8.6
Based on 23 answers
We have a good enterprise agreement with Microsoft which affords us quick phone support. I have found the support staff knowledgeable and prompt with a solution when required. At times it may be difficult to schedule a call back, this is mainly due to our need for calls early in the morning which happens to be during a shift change at Microsoft support.
Anonymous | TrustRadius Reviewer

Zoho Mail

Zoho Mail 9.0
Based on 1 answer
I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
Benjamin Jeffrey | TrustRadius Reviewer

Implementation Rating

Microsoft Exchange

Microsoft Exchange 10.0
Based on 1 answer
Implementation/conversion can be quite complex and, unless you have certified Exchange administrators in-house, you should strongly consider a 3rd party consultant for this implementation.
Jerry Robinson | TrustRadius Reviewer

Zoho Mail

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Exchange

There is nothing I've seen in any organization I've been part of in over 20 years that's been used in place as the corporate solution for email. The standardization of Exchange across nearly all major corporations and government agencies is near complete I not really aware of any viable alternatives. There is Yahoo or Google, but these are not used by anyone I've worked for so no really things to compare against.
Mark Metz | TrustRadius Reviewer

Zoho Mail

Zoho mail is a more professional and corporate email client, it shows a better image to customers, in addition to allowing you to manage the users of your company. It has accessible and competitive prices.
Tribett Requena | TrustRadius Reviewer

Return on Investment

Microsoft Exchange

  • There have been hiccups and downtime with our on-premise installation but overall the local installation has saved us money in the long run versus paying a monthly fee for ~125 mailboxes.
  • Our internet service likes to take mid-day breaks every so often. Having a local Exchange server allows us to continue to communicate internally and manage meetings, presentation, and other events at our site.
  • Despite the overall good that Exchange has provided our organization it is a time suck. Managing the server, spam appliance, backups, and storage space is a constant battle and has taken away from some of our other initiatives. This is not specific to Exchange but any on-premise email server.
Anonymous | TrustRadius Reviewer

Zoho Mail

  • The most positive aspect that we have noticed after investing in this service. It is that now we have a better visual appearance and greater credibility with our customers and business partners.
Tommy Parker | TrustRadius Reviewer

Screenshots

Pricing Details

Microsoft Exchange

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Microsoft Exchange Editions & Modules

Additional Pricing Details

Zoho Mail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$1 per user/per month

Zoho Mail Editions & Modules

Edition
Mail Lite$11
Mail Premium$41
Workplace$31
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Exchange
8.8
Zoho Mail
9.8

Likelihood to Renew

Microsoft Exchange
10.0
Zoho Mail

Usability

Microsoft Exchange
10.0
Zoho Mail

Support Rating

Microsoft Exchange
8.6
Zoho Mail
9.0

Implementation Rating

Microsoft Exchange
10.0
Zoho Mail

Add comparison