Microsoft Exchange vs. Zoho Mail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Exchange
Score 8.7 out of 10
N/A
Microsoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).N/A
Zoho Mail
Score 8.8 out of 10
N/A
Zoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.
$1
per user/per month
Pricing
Microsoft ExchangeZoho Mail
Editions & Modules
No answers on this topic
Mail Lite
$1
per user/per month
Workplace
$3
per user/per month
Mail Premium
$4
per user/per month
Offerings
Pricing Offerings
Microsoft ExchangeZoho Mail
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft ExchangeZoho Mail
Considered Both Products
Microsoft Exchange
Chose Microsoft Exchange
Both items are used by me on a daily basis. Microsoft Exchange and Microsoft SharePoint don't seem to have a lot in common to me. When working with the Exchange platform, it's all about scheduling events in the calendar and sending emails. I was able to find the most crucial …
Chose Microsoft Exchange
We use Zimbra for some specific tasks in our company. Microsoft has superiority over Zimbra in terms of the graphical user interface. I like the Microsoft exchange interface as it is more futuristic. Also, Microsoft exchange has a better user experience. Zimbra mail can be …
Zoho Mail

No answer on this topic

Top Pros
Top Cons
Features
Microsoft ExchangeZoho Mail
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Microsoft Exchange
8.1
84 Ratings
4% below category average
Zoho Mail
8.4
5 Ratings
0% below category average
Anti-malware8.167 Ratings8.85 Ratings
Cusomizability7.979 Ratings8.85 Ratings
Data Loss Protection8.769 Ratings8.54 Ratings
Threat Detection8.068 Ratings8.34 Ratings
Sandboxing7.448 Ratings6.63 Ratings
End-to-End Encryption8.268 Ratings9.05 Ratings
Management Tools8.381 Ratings8.85 Ratings
Best Alternatives
Microsoft ExchangeZoho Mail
Small Businesses
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 8.5 out of 10
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 8.5 out of 10
Medium-sized Companies
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 8.5 out of 10
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 8.5 out of 10
Enterprises
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 9.3 out of 10
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft ExchangeZoho Mail
Likelihood to Recommend
8.8
(102 ratings)
8.0
(5 ratings)
Likelihood to Renew
8.4
(3 ratings)
-
(0 ratings)
Usability
9.2
(2 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.8
(23 ratings)
9.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
7.0
(2 ratings)
-
(0 ratings)
Ease of integration
5.0
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
5.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Microsoft ExchangeZoho Mail
Likelihood to Recommend
Microsoft
Microsoft Exchange Server is the sole option if storing emails locally is a must. If you're a startup in need of an email hosting service, I recommend Microsoft 365. Exchange Server has lost its reputation for security in recent years, and I don't think it's a suitable fit if you don't have a managed staff, either in-house or externally provided. Backups must be set up and tested, additional spam filtering software is required, and ongoing security updates must be applied.
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Zoho Corporation
If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
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Pros
Microsoft
  • As we have a large user base of 11,000 users we use MailTips to avoid people getting confused with people with similar names in the organization.
  • The integration between Teams Meeting and Resource booking is generally very good. The Scheduling Assistance makes it easy to scan calendars and find free periods to provisionally scheduled events.
  • Marking yourself as Out of the Office and busy is easy, as is sharing your calendar within the team/organization or individuals.
  • Voicemail integration and the ability to receive missed chats in your inbox are highly used and useful.
Read full review
Zoho Corporation
  • Its easy to use in Mobile
  • A fresher can easily use
  • Super admin pannel is also easy to use
Read full review
Cons
Microsoft
  • The two main factors for the better reliability & Uptime of internally hosted Exchange Server depends on Exchange Server configuration and the level of investment the organization is willing to provide for hosting the Exchange Server On-Premise Environment. As the data is stored in the organization’s hardware, any disaster may lead to the loss of email and servers.
  • Losing data might affect business continuity and rebuilding it can be costly.
  • Security remains a major concern.
  • Security of data loss is main concern. To ensure that, organization needs to configure networks, systems and Exchange platform against possible threats.
  • Hardware and license costs are high.
Read full review
Zoho Corporation
  • When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
  • The filter to search for information is not very accurate and unfriendly
  • The way to manage the storage capacity and to buy more space for the mail is not very friendly
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Likelihood to Renew
Microsoft
It is the best, and perhaps only, email solution worth considering.
Read full review
Zoho Corporation
No answers on this topic
Usability
Microsoft
Microsoft Exchange is well suited for inexperienced Messaging Admins and veterans alike. If you have no idea of the fundamentals of modern email (SMTP, mail headers, MX Records, SPF/DKIM, Encryption, etc.) and just need to get people's mailboxes and calendars the support they need, you can use it with confidence. If you are an old pro and want to leverage and dovetail your Powershell and AD with Exchange, you will be rewarded for your efforts.
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Zoho Corporation
No answers on this topic
Reliability and Availability
Microsoft
Exchange is setup with multiple servers behind load balancers to provide high availability.
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Zoho Corporation
No answers on this topic
Performance
Microsoft
I would say it's the best email product I've experienced.
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Zoho Corporation
No answers on this topic
Support Rating
Microsoft
We have a good enterprise agreement with Microsoft which affords us quick phone support. I have found the support staff knowledgeable and prompt with a solution when required. At times it may be difficult to schedule a call back, this is mainly due to our need for calls early in the morning which happens to be during a shift change at Microsoft support.
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Zoho Corporation
I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
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Implementation Rating
Microsoft
Implementation/conversion can be quite complex and, unless you have certified Exchange administrators in-house, you should strongly consider a 3rd party consultant for this implementation.
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Zoho Corporation
No answers on this topic
Alternatives Considered
Microsoft
Microsoft Exchange Product The best cloud-based enterprise-grade archiving platform with a host of features that enable files to be securely archived and retrieved with advanced search options. This tool is very easy to use and has a User-friendly interface. It is a highly reliable platform that allows all employees to automatically store their data without any limitations. It offers a cost-effective solution with customized policy management. We are happy that the customer support team is always fast and concerned, and the product's uninterrupted service experience. It is very good that it stores data in real-time without losing it, even in the event of a disaster. The cost-effective solution and integration with other tools are seamless.
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Zoho Corporation
• We were using MailsDaddy for little time since it does not have the adequate functionalities to address the business problems we have or improve the quality of collaborative work between departments. • The main reason we decided to implement Zoho Mail. It is because this service is much more complete than any of the ones currently on the market. It is perfect for teamwork and increases the fluidity of collaborative work between departments.
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Scalability
Microsoft
The only time Exchange has failed us is when we did something to cause the failure.
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Zoho Corporation
No answers on this topic
Return on Investment
Microsoft
  • It has been an important factor in allowing seamless communication with clients and scheduling business meetings, which in turn works in the company's favor.
  • Haven't noticed any negative impact Exchange has had on our ROI. The support team is also responsive and helpful.
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Zoho Corporation
  • Negative impact - far more work (and time) needed to effectively sort and categorize emails. Instead of emails being easily sorted by labels, it is a more tedious process to have everything sorted by deal or contact
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ScreenShots

Zoho Mail Screenshots

Screenshot of All in one viewScreenshot of CalendarScreenshot of TaskScreenshot of NotesScreenshot of Contact managementScreenshot of Instant Chat