Microsoft Exchange vs. Zoho Mail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Exchange
Score 8.7 out of 10
N/A
Microsoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).N/A
Zoho Mail
Score 9.4 out of 10
N/A
Zoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.
$1
per user/per month
Pricing
Microsoft ExchangeZoho Mail
Editions & Modules
No answers on this topic
Mail Lite
$1
per user/per month
Workplace
$3
per user/per month
Mail Premium
$4
per user/per month
Offerings
Pricing Offerings
Microsoft ExchangeZoho Mail
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft ExchangeZoho Mail
Considered Both Products
Microsoft Exchange
Chose Microsoft Exchange
Both items are used by me on a daily basis. Microsoft Exchange and Microsoft SharePoint don't seem to have a lot in common to me. When working with the Exchange platform, it's all about scheduling events in the calendar and sending emails. I was able to find the most crucial …
Chose Microsoft Exchange
We use Zimbra for some specific tasks in our company. Microsoft has superiority over Zimbra in terms of the graphical user interface. I like the Microsoft exchange interface as it is more futuristic. Also, Microsoft exchange has a better user experience. Zimbra mail can be …
Zoho Mail

No answer on this topic

Features
Microsoft ExchangeZoho Mail
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Microsoft Exchange
7.3
84 Ratings
13% below category average
Zoho Mail
8.1
6 Ratings
3% below category average
Anti-malware6.567 Ratings9.06 Ratings
Customizability8.079 Ratings8.06 Ratings
Data Loss Protection8.368 Ratings9.05 Ratings
Threat Detection6.566 Ratings7.05 Ratings
Sandboxing7.444 Ratings6.53 Ratings
End-to-End Encryption6.767 Ratings8.35 Ratings
Management Tools8.080 Ratings9.06 Ratings
Best Alternatives
Microsoft ExchangeZoho Mail
Small Businesses
Zoho Mail
Zoho Mail
Score 9.4 out of 10
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 9.0 out of 10
Medium-sized Companies
Avanan
Avanan
Score 9.8 out of 10
Avanan
Avanan
Score 9.8 out of 10
Enterprises
Avanan
Avanan
Score 9.8 out of 10
Avanan
Avanan
Score 9.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft ExchangeZoho Mail
Likelihood to Recommend
9.0
(102 ratings)
9.0
(6 ratings)
Likelihood to Renew
10.0
(4 ratings)
-
(0 ratings)
Usability
8.5
(6 ratings)
10.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.9
(12 ratings)
9.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
7.0
(1 ratings)
-
(0 ratings)
Ease of integration
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
5.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Microsoft ExchangeZoho Mail
Likelihood to Recommend
Microsoft
Creating and receiving emails is simple. Managing contacts is a nice feature, especially connecting to Active Directory. Calendar management is also helpful and sharing access to others' calendars for scheduling meetings is useful. And reserving resources such as rooms or equipment is also useful. Personal and shared mailboxes are good features, as well. Tasks are a little lacking, but other than that, the features are thorough.
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Zoho
If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
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Pros
Microsoft
  • As we have a large user base of 11,000 users we use MailTips to avoid people getting confused with people with similar names in the organization.
  • The integration between Teams Meeting and Resource booking is generally very good. The Scheduling Assistance makes it easy to scan calendars and find free periods to provisionally scheduled events.
  • Marking yourself as Out of the Office and busy is easy, as is sharing your calendar within the team/organization or individuals.
  • Voicemail integration and the ability to receive missed chats in your inbox are highly used and useful.
Read full review
Zoho
  • I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
  • I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.
Read full review
Cons
Microsoft
  • The two main factors for the better reliability & Uptime of internally hosted Exchange Server depends on Exchange Server configuration and the level of investment the organization is willing to provide for hosting the Exchange Server On-Premise Environment. As the data is stored in the organization’s hardware, any disaster may lead to the loss of email and servers.
  • Losing data might affect business continuity and rebuilding it can be costly.
  • Security remains a major concern.
  • Security of data loss is main concern. To ensure that, organization needs to configure networks, systems and Exchange platform against possible threats.
  • Hardware and license costs are high.
Read full review
Zoho
  • It does allow for notifications for various things, but I am not sure where to turn them all off
  • It only counts to 9 the unread email alert, then says 9+
  • Overall I don't think there is much they need to work on.
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Likelihood to Renew
Microsoft
Email and calendars in a business setting are requirements. And Microsoft continues to be the standard of business applications. Microsoft 365 makes Microsoft Exchange easy to use. Everything is in the cloud. Let Microsoft take care of the hardware, the software, and the security. You just enable your business users with the functionality they need.
Read full review
Zoho
No answers on this topic
Usability
Microsoft
Microsoft Exchange has come a long way over the years and has nowhere near the technical overhead required for support as it did back in 2003/2007 and prior. The integrations with Teams, Defender, Sharepoint, Copilot and many other products make it a solid and well-rounded tool used for many day-to-day tasks.
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Zoho
It is very easy to use and does all you need. It sends newsletters to their own folder. A notification folder for more important things. The Spam folder collect the right amount of spam emails
Read full review
Reliability and Availability
Microsoft
Exchange is setup with multiple servers behind load balancers to provide high availability.
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Zoho
No answers on this topic
Performance
Microsoft
I would say it's the best email product I've experienced.
Read full review
Zoho
No answers on this topic
Support Rating
Microsoft
We have a good enterprise agreement with Microsoft which affords us quick phone support. I have found the support staff knowledgeable and prompt with a solution when required. At times it may be difficult to schedule a call back, this is mainly due to our need for calls early in the morning which happens to be during a shift change at Microsoft support.
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Zoho
I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
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Implementation Rating
Microsoft
Implementation/conversion can be quite complex and, unless you have certified Exchange administrators in-house, you should strongly consider a 3rd party consultant for this implementation.
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Zoho
No answers on this topic
Alternatives Considered
Microsoft
Microsoft Exchange Product The best cloud-based enterprise-grade archiving platform with a host of features that enable files to be securely archived and retrieved with advanced search options. This tool is very easy to use and has a User-friendly interface. It is a highly reliable platform that allows all employees to automatically store their data without any limitations. It offers a cost-effective solution with customized policy management. We are happy that the customer support team is always fast and concerned, and the product's uninterrupted service experience. It is very good that it stores data in real-time without losing it, even in the event of a disaster. The cost-effective solution and integration with other tools are seamless.
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Zoho
Zoho is free. Also, there is no need for a separate IT guy for creating mail, or if any issues come you don't have to find anyone anyone can check and fix all issues from their super admin panel. Zoho overview is much better than outlook and its appearance of getting mail popup and functionality is better than outlook. My friend suggested for this and also after using I have referred my friend
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Scalability
Microsoft
The only time Exchange has failed us is when we did something to cause the failure.
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Zoho
No answers on this topic
Return on Investment
Microsoft
  • It has been an important factor in allowing seamless communication with clients and scheduling business meetings, which in turn works in the company's favor.
  • Haven't noticed any negative impact Exchange has had on our ROI. The support team is also responsive and helpful.
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Zoho
  • It has a direct impact on the commercial communications of the company since with this application we send the economic proposals for services.
  • Thanks to the fact that we can configure our corporate domain and a signature, we show a corporate professional image.
  • Allows you to manage and store internal and external communications
Read full review
ScreenShots

Zoho Mail Screenshots

Screenshot of All in one viewScreenshot of CalendarScreenshot of TaskScreenshot of NotesScreenshot of Contact managementScreenshot of Instant Chat