Item: Zoho Mail
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We started using Zoho Mail after we started using their CRM. The thought being that having everything integrated from one provider would allow for greater efficiency and productivity. Email is an integral component of our client communication and using the email solution that was "built in" to the CRM seemed to be appropriate.

Pros and Cons

Seamless integration with the Zoho CRM
Easy to create and share templates
Ability to share email drafts with colleagues to get feedback

Labelling and sorting emails is not on par with their competitors offerings
Email tracking does not seem to work reliably
Sent and received emails are not always visible in the CRM

Return on Investment

Negative impact - far more work (and time) needed to effectively sort and categorize emails. Instead of emails being easily sorted by labels, it is a more tedious process to have everything sorted by deal or contact

Alternatives Considered

Google Workspace

We found Googles offering to be a better fit for our company. Budget friendly, integrated quickly and easily with the CRM and far easier to sort and label emails when compared to Zoho Mail.

Key Insights

Do you think Zoho Mail delivers good value for the price?

Are you happy with Zoho Mail's feature set?

Did Zoho Mail live up to sales and marketing promises?

Did implementation of Zoho Mail go as expected?

Yes

Would you buy Zoho Mail again?

Other Software Used

Zoho CRM, Zoho Bookings, Zoho Cliq

Likelihood to Recommend

Zoho email is very suited to collaborative work. With the ability to quickly and easily share email drafts with colleagues and superiors, it provides an easy and practical way to get emails reviewed, and if needed edited before they are sent.

It does not seem to do a great job in terms of being able to sort and label emails, especially compared to some of its competitors.

Functional, but not much more

Overall Satisfaction with Zoho Mail