Microsoft System Center Operations Manager (SCOM) vs Zenoss

• Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
• Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
• Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.

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• Multi-platform support across a wide range of hardware and software infrastructure. Truly a vendor-agnostic platform.
• Vendor-specific feature/configuration support, via ZenPacks, providing much better end-to-end visibility as compared to most legacy monitoring platforms -- especially for devices such as firewalls, middleware gateways, and load balancers.
• Modern, cloud-native software architecture, as compared to legacy monitoring platforms. As a result, Zenoss Cloud should prove to be more scalable and easier to upgrade than legacy platforms such as SolarWinds, IBM, BMC, etc.

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• One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
• SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
• The OOB SCOM reports are a bit clunky and feel outdated.

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• Support for streaming data is on the roadmap must currently be addressed via a third-party app.
• For some customers, a hybrid on-prem/cloud model may be a better fit than a pure cloud model. The onsite collectors offer some, but not all, of this functionality.
• Tighter integration with third-party (AppDynamics, etc) and/or built-in app performance tools.

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• We wanted to make sure that updates and patches deployed are actually successfully installed on devices and other tools cannot match SCOM for detailed feedback on deployment status.
• We can now confidently provide management and security teams on successful update of security patches with high accuracy.
• Deployment complexity took over a year to fully implement all necessary features with help of consultants and in house teams. Wish it was simpler.

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• We're a reseller/Integrator, so this question has a somewhat different meaning to our business. For us, Zenoss Cloud allows us to provide a single Cloud-based monitoring platform that can address virtually all our clients' use cases, dramatically simplifying our training and staffing requirements. Instead of training Engineers on several platforms, including the installation of physical hardware/software, we can focus on a single platform.
• The faster time-to-deployment and always-on cloud platform is a great fit for DevOps environments and newer software-defined data center platforms. The ability of Zenoss to support these environments solves what has been a major blind spot, slowing adoption of platforms that have been difficult to effectively manage with legacy monitoring platforms.
• For clients, the ability to consolidate from multiple prem-based tools to a single cloud-based platform is huge. Eliminating multiple licenses and ongoing hardware & administration costs can show a 1-2 year ROI.

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