103 Ratings
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Score 8 out of 100
16 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Microsoft System Center Operations Manager (SCOM)

More appropriate for:
  • Pure Microsoft ecosystem environments (Windows Server and SQL server) and the most common Linux and UNIX platforms.
  • Environments where cost is less of a factor than settling on a single platform for monitoring
  • Environments where the administrators are familiar with the setup and installation of SCOM.
Less appropriate for:
  • Pure UNIX/Linux shops, especially versions not supported out of the box by SCOM.
  • Shops that cannot afford the engagement to setup/configure and maintain on a continuous basis.
  • Shops that cannot dedicate personnel to the care and feeding of SCOM, especially when supporting larger environments.
Anonymous | TrustRadius Reviewer

Zenoss

Perfect for multi-vendor infrastructure monitoring. Excellent end-to-end troubleshooting, due to real-time dependency mapping.The new Cloud platform is perfect for widely distributed companies, and those looking to minimize administration requirements for the monitoring platform. The prem-based Zenoss platform would be a better fit for organizations not willing to use a cloud-based monitoring application. Zenoss isn't currently a true app performance monitoring platform, so it would need to be used in conjunction with something like AppDynamics.
Steve Garnjobst | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

Microsoft System Center Operations Manager (SCOM)
8.5
Zenoss
Application monitoring
Microsoft System Center Operations Manager (SCOM)
8.6
Zenoss
Database monitoring
Microsoft System Center Operations Manager (SCOM)
9.0
Zenoss
Threshold alerts
Microsoft System Center Operations Manager (SCOM)
9.6
Zenoss
Predictive capabilities
Microsoft System Center Operations Manager (SCOM)
7.5
Zenoss
Application performance management console
Microsoft System Center Operations Manager (SCOM)
7.7
Zenoss
Collaboration tools
Microsoft System Center Operations Manager (SCOM)
8.2
Zenoss
Out-of-the box templates to monitor applications
Microsoft System Center Operations Manager (SCOM)
8.6
Zenoss
Application dependency mapping and thresholding
Microsoft System Center Operations Manager (SCOM)
7.4
Zenoss
Virtualization monitoring
Microsoft System Center Operations Manager (SCOM)
8.9
Zenoss
Server availability and performance monitoring
Microsoft System Center Operations Manager (SCOM)
9.5
Zenoss
Server usage monitoring and capacity forecasting
Microsoft System Center Operations Manager (SCOM)
8.1
Zenoss
IT Asset Discovery
Microsoft System Center Operations Manager (SCOM)
8.9
Zenoss

Pros

Microsoft System Center Operations Manager (SCOM)

  • Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
  • Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
  • Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.
Anonymous | TrustRadius Reviewer

Zenoss

  • Multi-platform support across a wide range of hardware and software infrastructure. Truly a vendor-agnostic platform.
  • Vendor-specific feature/configuration support, via ZenPacks, providing much better end-to-end visibility as compared to most legacy monitoring platforms -- especially for devices such as firewalls, middleware gateways, and load balancers.
  • Modern, cloud-native software architecture, as compared to legacy monitoring platforms. As a result, Zenoss Cloud should prove to be more scalable and easier to upgrade than legacy platforms such as SolarWinds, IBM, BMC, etc.
Steve Garnjobst | TrustRadius Reviewer

Cons

Microsoft System Center Operations Manager (SCOM)

  • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
  • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
  • The OOB SCOM reports are a bit clunky and feel outdated.
Anonymous | TrustRadius Reviewer

Zenoss

  • Support for streaming data is on the roadmap must currently be addressed via a third-party app.
  • For some customers, a hybrid on-prem/cloud model may be a better fit than a pure cloud model. The onsite collectors offer some, but not all, of this functionality.
  • Tighter integration with third-party (AppDynamics, etc) and/or built-in app performance tools.
Steve Garnjobst | TrustRadius Reviewer

Support Rating

Microsoft System Center Operations Manager (SCOM)

Microsoft System Center Operations Manager (SCOM) 7.7
Based on 18 answers
We are very pleased with the support provided by the Microsoft System Center Operations Manager team. At first, we were quite hesitant to contact support, but the support team showed a very proactive approach and helped with a bunch of issues which would be much harder to overcome on our own, especially when deploying the platform for the first time.
Anonymous | TrustRadius Reviewer

Zenoss

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft System Center Operations Manager (SCOM)

We didn't consider any other alternatives, nor did we try or demo any other product prior to our purchase of SCOM. I know there are several other products out that perform many of the same functions and more such as SolarWinds, however, those products are pricey as well and we decided to stick with the Microsoft product in the end.
Joe Spradlin | TrustRadius Reviewer

Zenoss

Steve Garnjobst | TrustRadius Reviewer

Return on Investment

Microsoft System Center Operations Manager (SCOM)

  • We wanted to make sure that updates and patches deployed are actually successfully installed on devices and other tools cannot match SCOM for detailed feedback on deployment status.
  • We can now confidently provide management and security teams on successful update of security patches with high accuracy.
  • Deployment complexity took over a year to fully implement all necessary features with help of consultants and in house teams. Wish it was simpler.
Anonymous | TrustRadius Reviewer

Zenoss

  • We're a reseller/Integrator, so this question has a somewhat different meaning to our business. For us, Zenoss Cloud allows us to provide a single Cloud-based monitoring platform that can address virtually all our clients' use cases, dramatically simplifying our training and staffing requirements. Instead of training Engineers on several platforms, including the installation of physical hardware/software, we can focus on a single platform.
  • The faster time-to-deployment and always-on cloud platform is a great fit for DevOps environments and newer software-defined data center platforms. The ability of Zenoss to support these environments solves what has been a major blind spot, slowing adoption of platforms that have been difficult to effectively manage with legacy monitoring platforms.
  • For clients, the ability to consolidate from multiple prem-based tools to a single cloud-based platform is huge. Eliminating multiple licenses and ongoing hardware & administration costs can show a 1-2 year ROI.
Steve Garnjobst | TrustRadius Reviewer

Pricing Details

Microsoft System Center Operations Manager (SCOM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zenoss

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Microsoft System Center Operations Manager (SCOM)
8.7
Zenoss
9.1

Support Rating

Microsoft System Center Operations Manager (SCOM)
7.7
Zenoss

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