Microsoft System Center Service Manager is an integrated
platform that is designed for automating and adapting IT Service Management
best practices to an organization’s requirements. The platform includes built-in
processes for incident and problem resolution, change control and asset
lifecycle management.
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SolarWinds Service Desk
Score 8.2 out of 10
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SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.
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Pricing
Microsoft System Center Service Manager
SolarWinds Service Desk (SSD)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft System Center Service Manager
SolarWinds Service Desk
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Microsoft System Center Service Manager
SolarWinds Service Desk (SSD)
Considered Both Products
Microsoft System Center Service Manager
No answer on this topic
SolarWinds Service Desk
Verified User
Engineer
Chose SolarWinds Service Desk (SSD)
As Solarwinds Service desk is completely hosted, it removes the need to commission one or more servers and database(s) which also removes quite a bit of overhead for the IT department to manage and maintain. Also, the operating system, database, and software updates are a thing …