What users are saying about
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830 Ratings

MS SharePoint / SQL

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830 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

MS SharePoint / SQL

We have used it successfully as mentioned on two large programs, but again it is an enterprise tool so I am only speaking from the standpoint of my team. Hundreds of teams across our enterprise use this every day. We keep our decision tracker out there as well as important program documents required by our SDLC process like requirements, etc. We also publish test results for the team to see. We use SharePoint to share test data across the organization as we can not just email files back and forth. We can rely on the security settings of SharePoint to allow access to only those team members that need to see the test data. And even though our test data is masked, we still control access to it. I would recommend that any team can benefit from using SharePoint and it gives a good place to store program/project files. It becomes the source of the truth and you just keep putting the most current versions and save them to SharePoint.
Gene Baker | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

MS SharePoint / SQL
7.9
Zendesk Explore
8.0
Pixel Perfect reports
MS SharePoint / SQL
7.7
Zendesk Explore
Customizable dashboards
MS SharePoint / SQL
8.3
Zendesk Explore
9.0
Report Formatting Templates
MS SharePoint / SQL
7.7
Zendesk Explore
7.0

Ad-hoc Reporting

MS SharePoint / SQL
8.1
Zendesk Explore
8.4
Drill-down analysis
MS SharePoint / SQL
7.7
Zendesk Explore
8.7
Formatting capabilities
MS SharePoint / SQL
8.2
Zendesk Explore
7.6
Integration with R or other statistical packages
MS SharePoint / SQL
8.1
Zendesk Explore
9.0
Report sharing and collaboration
MS SharePoint / SQL
8.5
Zendesk Explore
8.3

Report Output and Scheduling

MS SharePoint / SQL
8.5
Zendesk Explore
6.5
Publish to Web
MS SharePoint / SQL
8.8
Zendesk Explore
7.4
Publish to PDF
MS SharePoint / SQL
8.4
Zendesk Explore
7.4
Report Versioning
MS SharePoint / SQL
8.9
Zendesk Explore
4.0
Report Delivery Scheduling
MS SharePoint / SQL
8.1
Zendesk Explore
7.0
Delivery to Remote Servers
MS SharePoint / SQL
8.1
Zendesk Explore

Data Discovery and Visualization

MS SharePoint / SQL
7.5
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
MS SharePoint / SQL
7.7
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
MS SharePoint / SQL
7.7
Zendesk Explore
10.0
Predictive Analytics
MS SharePoint / SQL
7.1
Zendesk Explore

Access Control and Security

MS SharePoint / SQL
9.0
Zendesk Explore
9.3
Multi-User Support (named login)
MS SharePoint / SQL
9.0
Zendesk Explore
10.0
Role-Based Security Model
MS SharePoint / SQL
8.9
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
MS SharePoint / SQL
9.1
Zendesk Explore
9.0
Single Sign-On (SSO)
MS SharePoint / SQL
9.1
Zendesk Explore
9.0

Mobile Capabilities

MS SharePoint / SQL
8.3
Zendesk Explore
8.0
Responsive Design for Web Access
MS SharePoint / SQL
8.3
Zendesk Explore
Dedicated iOS Application
MS SharePoint / SQL
8.5
Zendesk Explore
Dedicated Android Application
MS SharePoint / SQL
8.3
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
MS SharePoint / SQL
8.0
Zendesk Explore
8.0

Application Program Interfaces (APIs) / Embedding

MS SharePoint / SQL
8.2
Zendesk Explore
REST API
MS SharePoint / SQL
8.8
Zendesk Explore
Javascript API
MS SharePoint / SQL
8.4
Zendesk Explore
iFrames
MS SharePoint / SQL
8.3
Zendesk Explore
Java API
MS SharePoint / SQL
8.2
Zendesk Explore
Themeable User Interface (UI)
MS SharePoint / SQL
8.3
Zendesk Explore
Customizable Platform (Open Source)
MS SharePoint / SQL
7.3
Zendesk Explore

Pros

MS SharePoint / SQL

  • Flexible - able to make any changes we would like vs traditional service desk system.
  • ROI - We were already using SharePoint for internal intranet, so we are simply getting more use out of licensing we had already committed to.
  • Easy to use for end users.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

MS SharePoint / SQL

  • It is hard to setup and nightmare
  • It requires a of infrastructure, thus it could be costly because of requirement and licensing required for everything to run smoothly
  • If it is not setup and organized properly from the beginning it could be maintenance nightmare
  • It is hard to have "test" environment to do patches or similar
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Likelihood to Renew

MS SharePoint / SQL

MS SharePoint / SQL 8.8
Based on 7 answers
This was a long-term buy-in from a corporate perspective, to remain in the SharePoint space. Migration is certainly possible, which is good for planning and having options further out. At this point, the only planned migration is to eventually move the architecture up to SharePoint/SQL 2013. At that point, we will be able to leverage some greater efficiencies, some enhanced content design and management features, and some more current social features. It is well worth a full consideration in any shop looking at a new implementation of or migration to SharePoint (although you will probably be considering 2013 versions or beyond in those discussions), but the platform should be a strong competitor to any alternatives. Realizing the capability of a fully-branded and customized website was not part of the original choice for the architecture at Lincoln, but seeing it implemented and functioning now with this capacity far beyond original expectations has certainly cemented plans to continue using it.
Tim Ritter | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Usability

MS SharePoint / SQL

MS SharePoint / SQL 7.0
Based on 2 answers
Over all very similar to other microsoft products
John Dopson | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Support Rating

MS SharePoint / SQL

MS SharePoint / SQL 7.0
Based on 2 answers
Microsoft have good local teams
Vadim Malkin | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Implementation Rating

MS SharePoint / SQL

MS SharePoint / SQL 7.0
Based on 2 answers
Not implemented in best practice way, there are many customizations
Vadim Malkin | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

MS SharePoint / SQL

I have used both Google Drive and Zoho Docs which seem similar to MS SharePoint. The main differences I noticed as a user is that the user interfaces in both Google Drive and Zoho Docs were much more intuitive and they were much easier to navigate than MS SharePoint. There are a lot more things that you can do with MS SharePoint, but for a smaller company, it may not be worth the investment.
Anonymous | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

MS SharePoint / SQL

  • I've installed SharePoint in many different industries and each industry has seen greater collaboration among their teams both locally and nationally. The ability to collaborate more efficiently has reduced the need to have employees centrally located.
  • Companies which have used SharePoint in a end user training portal have had great ROI, since they can create the content once and share with all their users who subscribe to their training service. The web content management aspect of SharePoint is a very helpful feature.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No answers on this topic

Pricing Details

MS SharePoint / SQL

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MS SharePoint / SQL
8.2
Zendesk Explore
8.3

Likelihood to Renew

MS SharePoint / SQL
8.8
Zendesk Explore

Usability

MS SharePoint / SQL
7.0
Zendesk Explore

Support Rating

MS SharePoint / SQL
7.0
Zendesk Explore

Implementation Rating

MS SharePoint / SQL
7.0
Zendesk Explore

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