Likelihood to Recommend My case is well suited for collaboration with clients and remote access to online documents. It allows for secure online communication with clients in a secure online portal. These features allow for increased and efficient communication with clients about the status of their case. It saves time by avoiding unnecessary client phone calls and meetings. It allows attorneys and staff to remotely access documents without being tied down by a local server at an office using this cloud SAS program. Its automatic document preparation program lacks some features and has limited support for Apple software. The API for MyCase is limited to a few software integrations. Importing contact information from other programs is limited, and backing up online documents is currently restricted to a new Dropbox integration. MyCase has good timekeeping, billing, invoice, and credit card processing features that improve collecting account receivables. These features in and of themselves can justify the cost of the program.
Read full review If your organization needs to report to clients or other departments on a regular basis, then Sage Timeslips will help you create those reports. It contains all the client data you want it to, time spent for that client and every invoice ever created for that client. You can easily open a new client, close or suspend that client, and then open it again if necessary just with one click.
Read full review Pros Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences. Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case. Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines. Read full review Ability to track time easily across the firm. Ability to create codes enabling consistent descriptions of services and less painful data entry. Ability to design invoices per the clients request and export the billing data into systems such as CounselLink for our clients. Read full review Cons Integrations Signatures Workflows Read full review I would like to see web access so that I am not limited to access only via my primary computer. I would like the program to be more intuitive with self-correcting verbiage. When inputting multiple data for one client, I'd like the program to be more intuitive by self filling or having the option to self fill the biller's name, the service and the client fields. Read full review Likelihood to Renew It does the job and the dev team keeps adding new useful features.
Read full review Usability It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.
Read full review Support Rating I call. They answer. They speak English and they know exactly what I need to know to answer the questions when I call them. Probably the best customer support I have experienced. Personable and friendly staff
Read full review I have not had to use Timeslips support, but I know our Office Manager has had to use them from time to time. She reports that they are quite helpful, but are always suggesting we purchase an upgrade to our current program.
Read full review Online Training We love the program.
Read full review Implementation Rating None. This thing is a no brainer for a small law firm.
Read full review Alternatives Considered Prior to using MyCase, my firm relied on
AbacusLaw for its CRM program. I have also used
Amicus Attorney prior to that.
AbacusLaw and
Amicus Attorney were local area network programs using an onsite computer server. I started using MyCase so that I would have an entire cloud-based legal CRM program. At the time its best competitive feature was that the program was entirely cloud-based and that online retrieval of documents and client contact information was easily retrievable. The best contribution of these features is not just improving team collaboration, but improving efficient communication with clients by allowing them online access to their case file and secure communication with the client portal. Our Intake staff uses
Clio Grow as a CMS (Contact Management System) despite some intake features being added my MyCase in the past year.
Clio Grow has a Kanban board interface to manage incoming leads and improve intake team collaboration. MyCase's intake feature is new and less robust and intuitive to use compared to
Clio Grow (formerly Lexicata). From the beginning, G Suite has always been an integral tool for email and calendar management. MyCase offers email and calendar support but G Suite is easiest to use on multiple platforms and hardware devices compared to MyCase.
Read full review A law firm I previously worked at used ProLaw to enter our firm's billing, sending out bills and doing reports. I only entered time using ProLaw, so I cannot go into much detail about it. However, Sage Timeslips can do a lot more than ProLaw, and it is a lot easier to enter new cases, enter time and expenses and run reports compared to ProLaw.
Read full review Return on Investment Reduced the time spent on emailing for legal processes Collaborative tool for expenses and time track Streamlined calendar helps to reduce the deadlines and complete the process on time. Read full review Sage Timeslips has enabled our firm to manage a variety of users across various offices to streamline our billing process. The ability to customize the system to meet our clients billing guidelines and various billing systems is a huge benefit for us. Sage Timeslips allows our firm to have consistency and easy tracking of billable time to ensure we are meeting our quotas. Read full review ScreenShots