TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    N-able MSP Manager

    Score10 out of 10
    N/AN-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A

    Virima

    Score9.6 out of 10
    N/AVirima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will be ready to make informed decisions with fast-tracked insights.N/A
    Pricing
    N-able MSP ManagerVirima
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    N-able MSP ManagerVirima
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    N-able MSP ManagerVirima
    IT Asset Management
    Comparison of IT Asset Management features of N-able MSP Manager and Virima
    Feature
    N-able MSP Manager
    -
    Ratings
    Virima
    9.4
    3 Ratings
    19% above category average
    Software and hardware inventory tracking00 Ratings9.63 Ratings
    License management00 Ratings9.63 Ratings
    Asset lifecycle monitoring00 Ratings9.33 Ratings
    Contract management00 Ratings9.33 Ratings
    Asset relationship management00 Ratings9.33 Ratings
    Best Alternatives
    N-able MSP ManagerVirima
    Small Businesses
    Autotask PSA
    Score7.7 out of 10
    No answers on this topic
    Medium-sized Companies
    Workday Professional Services Automation
    Score8.2 out of 10
    KACE Asset Management Appliance
    Score8.9 out of 10
    Enterprises
    Planview AdaptiveWork
    Score8.8 out of 10
    KACE Systems Management Appliance
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    N-able MSP ManagerVirima
    Likelihood to Recommend
    4.0
    (4 ratings)
    9.6
    (3 ratings)
    Support Rating
    3.9
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    N-able MSP ManagerVirima
    Likelihood to Recommend
    N-able
    It's a good company to grow with because as needs change there are more features available.
    Incentivized
    Read full review
    Virima Technologies
    The reason why i would recommend Virima its because they offer most excellent SaaS solution which is bound to solve the most stringent IT assets and services management problems. Has a graphical representation for changes to provide better insights. Helps to monitor our network and enhance security highly. I love the support team they are very responsive and easy to reach at.
    Incentivized
    Read full review
    Pros
    N-able
    • Web Based
    • Automated Ticket creation
    Incentivized
    Read full review
    Virima Technologies
    • Virima is outstanding in relation to information Technology asset tracking.
    • Great in in terms of company or organization contract management.
    • excellent in terms of license management.
    Incentivized
    Read full review
    Cons
    N-able
    • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
    • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
    • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
    Incentivized
    Read full review
    Virima Technologies
    • Offers a vivid service mapping feature that represents the full picture of how business services are supported and what is occurring at the application, computes, and network layer that could be impacting availability performance.
    • Application dependency mapping.
    • IT Assets Management.
    Incentivized
    Read full review
    Support Rating
    N-able
    They're good at resolving issues when they arise.
    Incentivized
    Read full review
    Virima Technologies
    No answers on this topic
    Alternatives Considered
    N-able
    MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
    Incentivized
    Read full review
    Virima Technologies
    Accessing and Managing Virima is easy. Great support team very responsive,but i would like to have more visibility into the product management space. Nevertheless its a considerable tool that does what it was deployed to do.
    Incentivized
    Read full review
    Return on Investment
    N-able
    • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
    • Searching for a ticket requires scrolling, wasting time
    Incentivized
    Read full review
    Virima Technologies
    • Excellence in our company licensing management.
    • Outstanding in terms of Information Technology asset tracking.
    • Services mapping in the company.
    Incentivized
    Read full review
    ScreenShots

    N-able MSP Manager Screenshots

    Screenshot of N-able MSP Manager Dashboard