What users are saying about
5 Ratings
22 Ratings
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Score 7.7 out of 100
5 Ratings
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Score 9.8 out of 100

Feature Set Ratings

    Incident and problem management

    5.3

    N-able MSP Manager

    53%

    Virima

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 7/7 features

    Organize and prioritize service tickets

    4.5
    45%
    4 Ratings
    N/A
    0 Ratings

    Expert directory

    3.5
    35%
    4 Ratings
    N/A
    0 Ratings

    Service restoration

    3.9
    39%
    2 Ratings
    N/A
    0 Ratings

    Self-service tools

    3.5
    35%
    4 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM asset management

    6.7

    N-able MSP Manager

    67%

    Virima

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 2/2 features

    Configuration mangement

    6.3
    63%
    3 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    7.2
    72%
    3 Ratings
    N/A
    0 Ratings

    Change management

    2.8

    N-able MSP Manager

    28%

    Virima

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 2/2 features

    Change calendar

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Service-level management

    4.5
    45%
    4 Ratings
    N/A
    0 Ratings

    IT Asset Management

    N-able MSP Manager

    Feature Set Not Supported
    N/A
    9.6

    Virima

    96%
    Virima ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    9.7
    97%
    4 Ratings

    License management

    N/A
    0 Ratings
    9.7
    97%
    4 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Contract management

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Asset relationship management

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Attribute Ratings

    • Virima is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.0

    N-able MSP Manager

    40%
    4 Ratings
    9.7

    Virima

    97%
    4 Ratings

    Support Rating

    3.9

    N-able MSP Manager

    39%
    4 Ratings

    Virima

    N/A
    0 Ratings

    Likelihood to Recommend

    N-able

    It's a good company to grow with because as needs change there are more features available.
    Read full review

    Virima Technologies

    The reason why i would recommend Virima its because they offer most excellent SaaS solution which is bound to solve the most stringent IT assets and services management problems. Has a graphical representation for changes to provide better insights. Helps to monitor our network and enhance security highly. I love the support team they are very responsive and easy to reach at.
    Read full review

    Pros

    N-able

    • Web Based
    • Automated Ticket creation
    Read full review

    Virima Technologies

    • Virima is outstanding in relation to information Technology asset tracking.
    • Great in in terms of company or organization contract management.
    • excellent in terms of license management.
    Read full review

    Cons

    N-able

    • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
    • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
    • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
    Read full review

    Virima Technologies

    • Offers a vivid service mapping feature that represents the full picture of how business services are supported and what is occurring at the application, computes, and network layer that could be impacting availability performance.
    • Application dependency mapping.
    • IT Assets Management.
    Read full review

    Pricing Details

    N-able MSP Manager

    Starting Price

    Editions & Modules

    N-able MSP Manager editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Virima

      Starting Price

      Editions & Modules

      Virima editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        N-able

        They're good at resolving issues when they arise.
        Read full review

        Virima Technologies

        No answers on this topic

        Alternatives Considered

        N-able

        MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
        Read full review

        Virima Technologies

        Magnificent with data security and data warehousing. Terrific with IT asset tracking. Great with contract management. Brilliant with license management.
        Read full review

        Return on Investment

        N-able

        • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
        • Searching for a ticket requires scrolling, wasting time
        Read full review

        Virima Technologies

        • Monitors and enhances security on our Network system.
        • High automated IT Asset Management.
        • Virima links our business processes to the technology and services business that it rely on.
        • Great support team.
        • Overall i am a fully satisfied customer.
        Read full review

        Screenshots

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