What users are saying about
58 Ratings
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Score 7.9 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

N-able N-central

N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
Anonymous | TrustRadius Reviewer

Neustar Webmetrics

If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
Tyler Twitchell | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

N-able N-central
Neustar Webmetrics
7.5
Remote monitoring
N-able N-central
Neustar Webmetrics
8.0
Automated alerts and notifications
N-able N-central
Neustar Webmetrics
7.0

Reporting

N-able N-central
Neustar Webmetrics
6.3
Performance data reports
N-able N-central
Neustar Webmetrics
9.0
Customizable reporting
N-able N-central
Neustar Webmetrics
5.0
Data visualization
N-able N-central
Neustar Webmetrics
5.0

Security

N-able N-central
Neustar Webmetrics
7.0
Adinistraor access control
N-able N-central
Neustar Webmetrics
7.0

Pros

N-able N-central

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Neustar Webmetrics

  • It allows access to a history of checks, how much time they took, and if any errors were detected.
  • It can alert several people, or many in a group, for information related to the application availability.
  • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
Tyler Twitchell | TrustRadius Reviewer

Cons

N-able N-central

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Neustar Webmetrics

  • The interface can be buggy.
  • We have experienced false positives of a system outage that was not accurate.
  • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
Tyler Twitchell | TrustRadius Reviewer

Likelihood to Renew

N-able N-central

N-able N-central 9.1
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Neustar Webmetrics

No score
No answers yet
No answers on this topic

Usability

N-able N-central

N-able N-central 9.0
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Neustar Webmetrics

No score
No answers yet
No answers on this topic

Support Rating

N-able N-central

N-able N-central 8.6
Based on 14 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
chris maddox | TrustRadius Reviewer

Neustar Webmetrics

No score
No answers yet
No answers on this topic

Implementation Rating

N-able N-central

N-able N-central 8.4
Based on 4 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Neustar Webmetrics

No score
No answers yet
No answers on this topic

Alternatives Considered

N-able N-central

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Neustar Webmetrics

To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
Tyler Twitchell | TrustRadius Reviewer

Return on Investment

N-able N-central

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Neustar Webmetrics

  • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
  • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
  • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
Tyler Twitchell | TrustRadius Reviewer

Screenshots

Pricing Details

N-able N-central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Neustar Webmetrics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

N-able N-central
8.6
Neustar Webmetrics
7.0

Likelihood to Renew

N-able N-central
9.1
Neustar Webmetrics

Usability

N-able N-central
9.0
Neustar Webmetrics

Support Rating

N-able N-central
8.6
Neustar Webmetrics

Implementation Rating

N-able N-central
8.4
Neustar Webmetrics

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