5 Ratings
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Score 8 out of 100
24 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Listening/monitoring

    6.4

    NapoleonCat

    64%

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 4/4 features

    Boolean keyword searches

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Filtering out noise/spam

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Sentiment analysis

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Broad channel coverage

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Publishing

    10.0

    NapoleonCat

    100%

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 2/2 features

    Content planning and scheduling

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Engagement

    10.0

    NapoleonCat

    100%

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 3/3 features

    Automated routing and prioritization

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customer interaction histories

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Bulk actions

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Marketing

    6.4

    NapoleonCat

    64%

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 1/1 features

    Campaigns and promotions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Channel coverage/integration

    10.0

    NapoleonCat

    100%

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 6/6 features

    Twitter

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Facebook

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    LinkedIn

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Instagram

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Pinterest

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    YouTube

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Reporting/analytics

    10.0

    NapoleonCat

    100%

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 3/3 features

    Campaign success analytics

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Real-time tracking

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Competitor analysis

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Account management

    10.0

    NapoleonCat

    100%

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 2/2 features

    Role-based user permissions & privileges

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile access

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • NapoleonCat is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    6.7

    NapoleonCat

    67%
    3 Ratings
    2.1

    Brand Embassy, now part of NICE inContact CXone

    21%
    12 Ratings

    Likelihood to Renew

    NapoleonCat

    N/A
    0 Ratings
    7.7

    Brand Embassy, now part of NICE inContact CXone

    77%
    5 Ratings

    Usability

    6.7

    NapoleonCat

    67%
    2 Ratings
    1.0

    Brand Embassy, now part of NICE inContact CXone

    10%
    1 Rating

    Availability

    NapoleonCat

    N/A
    0 Ratings
    8.2

    Brand Embassy, now part of NICE inContact CXone

    82%
    2 Ratings

    Support Rating

    6.7

    NapoleonCat

    67%
    4 Ratings
    3.0

    Brand Embassy, now part of NICE inContact CXone

    30%
    7 Ratings

    Likelihood to Recommend

    NapoleonCat

    It is most effective in tracking the marketing efforts of competitors and gathering of information from social media platforms that is turned into actionable knowledge. NapoleonCat upgrades how we serve our customers and by automating social media marketing processes, time is saved so that teams can concentrate on other strategic tasks
    Read full review

    NICE Systems

    Though the strengths I listed in the prior question are really hopeful, the negatives outweigh the positives so much that at this time I could not in good conscience recommend this product. I really hope those issues improve - if they do, this would be a really strong tool for a customer service-based company like ours. Particularly one with so many people working remotely. For now, I'm honestly thankful I was able to take a different position here in which I never plan to touch NICE again.
    Read full review

    Pros

    NapoleonCat

    • Multi-hashtag searches
    • Customer service
    • Social campaign management
    Read full review

    NICE Systems

    • Easy to understand and use interface with detailed perks for responding, evaluating and tracking user feedback.
    • Excellent and easy to generate reports with lots of relevant data for day-to-day operations.
    • Agent performance and team management.
    • Easily measurable KPIs thanks to detailed reporting.
    • Use of tags and sentiment help make analysis of customer behavior easier.
    Read full review

    Cons

    NapoleonCat

    • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
    • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
    Read full review

    NICE Systems

    • In terms of reports that we get from Brand Embassy, it would be great to have information about the number of cases, or conversations that we have with our customers. At the moment, we have just info about number of interactions and the total workload.
    • There are options to tag every conversation, in order to track why our customers contact us. Their tag menu is a bit too small, it would be great if it was larger.
    Read full review

    Pricing Details

    NapoleonCat

    Starting Price

    $0

    Editions & Modules

    NapoleonCat editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Plans start at $27. Prices are fully customizable and depend on the number of social media profiles you want to manage or monitor and the size of your social media team. A 14-day free trial is available, no credit card required.

      Brand Embassy, now part of NICE inContact CXone

      Starting Price

      $39 per month

      Editions & Modules

      Brand Embassy, now part of NICE inContact CXone editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        NapoleonCat

        No answers on this topic

        NICE Systems

        I still use the platform: - its use is customer friendly - improves and speed up customer care on SM - improves speed and quality of internal processes/communication - monitor/measure all valuable metrics
        Read full review

        Usability

        NapoleonCat

        NapoleonCat is easy to implement and use. Users can manage all their social media activities from a single online dashboard that also includes reporting. Users can manage posts while on the go using the mobile app.
        Read full review

        NICE Systems

        Please see all other details from previous answers in this survey.
        Read full review

        Support Rating

        NapoleonCat

        Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
        Read full review

        NICE Systems

        It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
        Read full review

        Alternatives Considered

        NapoleonCat

        Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)
        Read full review

        NICE Systems

        Generally I don't see huge differences between social CRM tools - it's mainly in the details of how well it's implemented and connected to your channels. For example other tools cannot easily process non-standard channels like custom made forums or have a e-mail based ticketing for private follow ups. Brand Embassy shines in this area.
        Read full review

        Return on Investment

        NapoleonCat

        • Maintaining a positive brand image
        • Identifying potential influencers
        • Spying on competitors
        Read full review

        NICE Systems

        • The first year when we started to focus on social care, we received 736 mentions. 4 years later we are dealing with 725, 942 mentions per year without the necessity to hire more people into our social care team. The seven of them are still able to respond to our customers very quickly and with high quality. And we believe that Brand Embassy is the key to our success in social care. Thanks to this tool we can simply manage such a big amount of mentions and questions.
        Read full review

        Screenshots

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