Likelihood to Recommend I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
Henry Jennings Principal Engineer - Global Desktop Infrastructure Services
Read full review Good for below cases 1. There is a front end and need to correlate data with front end data 2. multiple microservices and need to check the health of each system 3. correlate data from various sources 4. Application performance is a key to be captured 5. application performance is a key metric.
Read full review Pros It allows for an IT department to be proactive with finding/solving issues before they happen It allows for a company to have a great tool for engaging with end users using campaigns/surveys It shows the full overall picture of a device/network connections when troubleshooting user issues. Read full review Detect and Troubleshoot, which allows team to eliminate errors. Dashboard creates a one stop location for environment health Provides visibility, access to logs and user data real time. Read full review Cons The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.) Some useful features are only available to cloud customers. Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing. Read full review I wish Splunk Application Performance Monitoring could integrate with packet capture and analysis tools and provide the integrated analysis results on each tier of the application Read full review Usability Splunk is a great tool for log mining. It is less time-consuming and easy to use. It provides high security, it has customisable dashboards. Furthermore, it acts as a search head, and it gives real-time status. It has the ability to collect data from any source and multiple sources, and it can correlate them.
Read full review Alternatives Considered Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
Read full review It is good that the correlation analysis and the cause of the failure can be analyzed more extensively through the collection of many data. It is good because it provides a user interface (usability) well and can be used conveniently. It is good because it can utilize anomaly detection through various AI-based ML models.
Read full review Return on Investment SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable. Read full review It gave us more quicker alerts in a organize way to distribute to specific audience. Helped us to improve our uptime by getting pro-active alerts via emails More collaboration in a DevOps culture Read full review ScreenShots