What users are saying about
17 Ratings
4 Ratings
17 Ratings
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Score 7.9 out of 100
4 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Novatime

I believe that Novatime would be well suited for a business that has multiple people working the same or similar shifts. I would think that such places like a fast-food restaurant, hotel/hospitality industry, movie theater, and/or retail store would be a place where something like this would be a place where this software might flourish. In small businesses that have personalized care settings and jobs where the hours may change from day to day, I would recommend this particular timekeeping software.
Anonymous | TrustRadius Reviewer

Tracksmart

I feel like when you have a handful of people on your team and the shifts change each week, Tracksmart is really a fantastic tool that your team can use to trade shifts and be notified of what their new schedules will be each week. It's helpful to track when employees need time off and make sure they are on time as well.
Angel Brockbank | TrustRadius Reviewer

Pros

Novatime

  • Processing payroll is quite simple.
  • PTO request off is straight forward.
  • It's rather intuitive in use.
Anonymous | TrustRadius Reviewer

Tracksmart

  • The platform is easy to use and it tracks everyone's attendance very well.
  • I like how the system notifies me via email to review and approve employee's days requested.
  • Companies can choose to offer employee's just PTOs or vacation, personal, sick-day, jury duty, bereavement, etc. among other reasons.
  • Last but not least, the system tracks individual employee's days taken and keeps count of the days remaining for each employee, saving the HR administrator time and money for our organization.
Anonymous | TrustRadius Reviewer

Cons

Novatime

  • You cannot write your own reports. All of the reports are canned ones and if you want one that is not included, you have to go through their design team and pay for it to be added to the list.
  • Since they have "upgraded" their tabs and added things to their pages, their site has slowed down and it takes much longer for some of their pages to load because of the amount of information that is now stored on each of their individual pages. It is nice to have all that information on one page, but it does take longer for it to come up.
  • The scheduling system is set up for organizations that have set schedules and/or multiple people on the same schedule (i.e. 3 people who work 9-3; 5 people who work 3-7; 4 people who work 4-11). If you have only one person who works each individual shift, the scheduling feature is not as helpful. It still works to show actual vs. worked hours and such; however, it will not work as easily to help fill in missing spots if one of your employees is on leave and/or absent.
Jennifer Steffens | TrustRadius Reviewer

Tracksmart

  • I wish the clock-in and attendance were on the same page
  • Sometime it says it's "resting" when trying to login
Anonymous | TrustRadius Reviewer

Usability

Novatime

Novatime 7.0
Based on 1 answer
On the employee's side of things, Novatime is pretty intuitive and fairly easy to use. All they have to do is either press a button to punch in or punch out. If they are entering in their hours, all they have to do is type in the number of hours per day.On the manager's side of things, Novatime is also fairly easy to use. It highlights in red any missed punches and in green any OT that the employee has. There are links on the homepage of the manager's page that will lead them to a list of all their employees' missed punches for a pay period and they can fix them all before payroll is due.Novatime becomes a bit more complicated on the administrator's side. The issues I have run into with Novatime normally come after updates/upgrades to their system. They have been getting better, but the administrator's side is still a bit clunky and takes a while to find what you are looking for. It is not as intuitive as the other sides and takes a bit of computer knowledge to figure it out.
Jennifer Steffens | TrustRadius Reviewer

Tracksmart

No score
No answers yet
No answers on this topic

Support Rating

Novatime

Novatime 8.5
Based on 4 answers
We have a great team of guys that are always willing to go the extra mile and keep everyone happy with professional and friendly service.
Adam Bander | TrustRadius Reviewer

Tracksmart

Tracksmart 9.0
Based on 1 answer
Tracksmart has been very helpful when we have problems with our scheduling or questions about how to do different tasks. They are responsive and it's always a positive experience when we interact with them.
Angel Brockbank | TrustRadius Reviewer

Alternatives Considered

Novatime

Ascentis Timekeeper is superior in it's ability in its configuration of highly complex organizational policies.
Karen Halladay SPHR, SHRM-SCP, CCP, CTM | TrustRadius Reviewer

Tracksmart

Tracksmart is very simple to use compared to ClickTime. Tracksmart keeps a good count of PTOs, vacation, personal sick-days, etc. Which saves the organization a lot of time as everyone knows the remaining days available.
Anonymous | TrustRadius Reviewer

Return on Investment

Novatime

  • Customer service
  • HR support
Anonymous | TrustRadius Reviewer

Tracksmart

  • Makes employees more accountable
  • Easier to request time off rather than taking management's time up - they can view requests at their convenience
  • Some employees don't like it and don't utilize it consistently - might be better if it could be some sort of clock-in icon on desktop instead of a website window that needs to be opened.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Novatime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tracksmart

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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