Nuance Digital Engagement Platform vs. Verint Messaging
Nuance Digital Engagement Platform vs. Verint Messaging
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Nuance Digital Engagement Platform | N/A | The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016. | N/A | |
Verint Messaging | Mid-Size Companies (51-1,000 employees) | Verint Messaging (formerly Conversocial) is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows to enable companies to quickly and efficiently join and create conversations with their customers. | N/A |
Nuance Digital Engagement Platform | Verint Messaging | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nuance Digital Engagement Platform | Verint Messaging | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
Nuance Digital Engagement Platform | Verint Messaging | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nuance Digital Engagement Platform | Verint Messaging | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.2 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (6 ratings) |
Usability | - (0 ratings) | 8.2 (5 ratings) |
Availability | - (0 ratings) | 8.7 (2 ratings) |
Performance | - (0 ratings) | 8.5 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (5 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (3 ratings) |
Nuance Digital Engagement Platform | Verint Messaging | |
---|---|---|
Likelihood to Recommend | Nuance No answers on this topic | Verint |
Pros | Nuance No answers on this topic | Verint |
Cons | Nuance No answers on this topic | Verint |
Likelihood to Renew | Nuance No answers on this topic | Verint |
Usability | Nuance No answers on this topic | Verint |
Reliability and Availability | Nuance No answers on this topic | Verint |
Performance | Nuance No answers on this topic | Verint |
Support Rating | Nuance No answers on this topic | Verint |
In-Person Training | Nuance No answers on this topic | Verint |
Online Training | Nuance No answers on this topic | Verint |
Implementation Rating | Nuance No answers on this topic | Verint |
Alternatives Considered | Nuance No answers on this topic | Verint |
Return on Investment | Nuance No answers on this topic | Verint |
ScreenShots | Verint Messaging Screenshots |