What users are saying about
21 Ratings
3 Ratings
21 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Oncontact
5.2
Customer data management / contact management
Nutshell
9.0
Oncontact
5.0
Workflow management
Nutshell
8.1
Oncontact
4.5
Territory management
Nutshell
6.0
Oncontact
5.0
Opportunity management
Nutshell
8.7
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Oncontact
9.0
Quote & order management
Nutshell
6.8
Oncontact
4.0
Interaction tracking
Nutshell
9.3
Oncontact
4.5
Channel / partner relationship management
Nutshell
3.0
Oncontact
5.0
Contract management
Nutshell
Oncontact
4.0

Customer Service & Support

Nutshell
8.8
Oncontact
3.7
Case management
Nutshell
9.7
Oncontact
5.5
Call center management
Nutshell
8.0
Oncontact
4.5
Help desk management
Nutshell
Oncontact
1.0

Marketing Automation

Nutshell
8.1
Oncontact
8.5
Lead management
Nutshell
8.4
Oncontact
8.0
Email marketing
Nutshell
7.8
Oncontact
9.0

CRM Project Management

Nutshell
9.0
Oncontact
9.0
Task management
Nutshell
9.1
Oncontact
9.0
Reporting
Nutshell
8.8
Oncontact
9.0

CRM Reporting & Analytics

Nutshell
8.2
Oncontact
8.7
Forecasting
Nutshell
8.0
Oncontact
9.0
Pipeline visualization
Nutshell
7.9
Oncontact
8.0
Customizable reports
Nutshell
8.7
Oncontact
9.0

Customization

Nutshell
8.2
Oncontact
5.0
Custom fields
Nutshell
7.9
Oncontact
4.5
Custom objects
Nutshell
9.0
Oncontact
4.5
Scripting environment
Nutshell
9.0
Oncontact
4.0
API for custom integration
Nutshell
7.1
Oncontact
7.0

Security

Nutshell
7.5
Oncontact
10.0
Single sign-on capability
Nutshell
9.0
Oncontact
10.0
Role-based user permissions
Nutshell
6.0
Oncontact
10.0

Social CRM

Nutshell
7.7
Oncontact
7.0
Social data
Nutshell
7.4
Oncontact
7.0
Social engagement
Nutshell
8.0
Oncontact
7.0

Integrations with 3rd-party Software

Nutshell
8.0
Oncontact
7.0
Marketing automation
Nutshell
8.0
Oncontact
7.0
Compensation management
Nutshell
8.0
Oncontact

Platform

Nutshell
7.7
Oncontact
8.0
Mobile access
Nutshell
7.7
Oncontact
8.0

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.5
Oncontact
5.0

Likelihood to Renew

Nutshell
10.0
Oncontact
10.0

Usability

Nutshell
9.0
Oncontact

Support Rating

Nutshell
9.5
Oncontact

Implementation Rating

Nutshell
8.0
Oncontact

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