OmniFocus vs. OneDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OmniFocus
Score 8.4 out of 10
N/A
OmniFocus is a project management platform for iOS: Mac, iPad, and iPhone. It has features such as task management, Siri capture, and workflow automation.
$4.99
per month
OneDesk
Score 8.0 out of 10
N/A
OneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.
$55
per month
Pricing
OmniFocusOneDesk
Editions & Modules
Web Add-On Subscription
$4.99
per month
Cross-Platform Subscription
$9.99
per month
OmniFocus 3 Standalone (Mac only)
$49.99
per month
OmniFocus 3 Standalone (iPhone only)
$49.99
per month
Per User Per Month (Billed Annually)
$9
Paid Annually
Per User Per Month (Billed Monthly)
$11
Paid Monthly
Offerings
Pricing Offerings
OmniFocusOneDesk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details—For any number of user licences, you can choose to pay the monthly price and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free per year.
More Pricing Information
Community Pulse
OmniFocusOneDesk
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
OmniFocusOneDesk
Project Management
Comparison of Project Management features of Product A and Product B
OmniFocus
7.9
12 Ratings
5% above category average
OneDesk
-
Ratings
Task Management10.012 Ratings00 Ratings
Resource Management7.07 Ratings00 Ratings
Gantt Charts10.02 Ratings00 Ratings
Scheduling9.910 Ratings00 Ratings
Workflow Automation7.05 Ratings00 Ratings
Team Collaboration7.03 Ratings00 Ratings
Support for Agile Methodology10.03 Ratings00 Ratings
Support for Waterfall Methodology10.02 Ratings00 Ratings
Document Management4.05 Ratings00 Ratings
Email integration5.07 Ratings00 Ratings
Mobile Access10.012 Ratings00 Ratings
Timesheet Tracking6.02 Ratings00 Ratings
Change request and Case Management10.02 Ratings00 Ratings
Budget and Expense Management5.02 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
OmniFocus
2.7
2 Ratings
93% below category average
OneDesk
-
Ratings
Quotes/estimates7.02 Ratings00 Ratings
Invoicing1.01 Ratings00 Ratings
Project & financial reporting2.01 Ratings00 Ratings
Integration with accounting software1.01 Ratings00 Ratings
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OmniFocusOneDesk
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User Ratings
OmniFocusOneDesk
Likelihood to Recommend
10.0
(12 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(3 ratings)
-
(0 ratings)
User Testimonials
OmniFocusOneDesk
Likelihood to Recommend
The Omni Group
1) Great for managing your work and personal activities. 2) One of the best implementations of the Getting Things Done method. 3) Not really suited for collaborative work management; OmniFocus is managed on a per-user basis so you can't share/assign tasks.
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OneDesk
No answers on this topic
Pros
The Omni Group
  • Ease of viewing your projects at a high-level.
  • Ease of viewing what tasks need to be done at the present moment and the sorting of those tasks by availability, due date, start date, needed resources, and project.
  • The visual interface is really nice to work with, the UX/UI is intelligent and intuitive.
  • It's the most extensible software I've used. There is a community of people that publish compatible scripts for Omnifocus at no charge.
  • The code is robust and I've almost never had a bug or a glitch that resulted in issues.
  • The software syncs in the cloud between MacOS and iOS seamlessly and faster than other To-Do software. The sync aspect is available free of charge.
  • The development team at Omnifocus is on top of bugs and they have been adding releases regularly to increase functionality and performance.
  • While OmniFocus adheres to the GTD (Getting things done) principles, it can be used in almost any manner and you aren't stuck with just that methodology.
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OneDesk
No answers on this topic
Cons
The Omni Group
  • I would really like to see graphic presentations of how I allocate my time, what categories of tasks don't get accomplished, etc.
  • I would like to see OmniFocus include Gantt chart functionality, such as allowing me to see how long it took me to accomplish a task from start to finish. Allowing me to actually input time spent, and seeing it on a Gantt chart, would be icing on the cake.
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OneDesk
No answers on this topic
Likelihood to Renew
The Omni Group
Over the past 4 years of use I still haven't found any product that comes close in terms of capability
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OneDesk
No answers on this topic
Support Rating
The Omni Group
OmniFocus has excellent user forums. They're active as well as mature, since the product has been around for years. I've never needed to actually contact customer support because OmniFocus is popular enough that I've always been able to find an answer in the forums, or in an article, or in a YouTube video.
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OneDesk
No answers on this topic
Alternatives Considered
The Omni Group
OmniFocus is built for the user with a lot going on - consequently, it does a great job at organizing lots of things in a manageable workload. It's perfect for taking a project and breaking it down into small tasks for yourself or teams. Once you get past the learning curve, it's quick at adding new tasks. Overall, it's an excellent product.
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OneDesk
No answers on this topic
Return on Investment
The Omni Group
  • OmniFocus keeps our tasks moving forward. Using a free script you can search all your current projects for projects that have no next step assigned to it to ensure nothing falls through the cracks.
  • When we serve our clients, the attention to detail we are able to give them comes from accurate tracking of what we need to deliver.
  • We complete projects 25% faster than before and we can see where the bottlenecks are immediate. We have also been forced to document tasks in a more concrete manner which allows for better execution.
Read full review
OneDesk
No answers on this topic
ScreenShots

OneDesk Screenshots

Screenshot of Gantt Chart with click & drag capability allows you to change start & end dates, add time constraints, and more.Screenshot of Hierarchical tree view shows relationship between nested tickets, projects, and porfolios.Screenshot of View all tickets and who they have been assigned in customizable views.Screenshot of Kanban Status Board allows you to customize the columns of statuses and click & drag to change status.Screenshot of Hierarchical tree view shows relationship between nested tasks, projects, and porfolios.