Omnify vs. SportsPlus

Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.

If you are looking for a team app for all organization teams SportsPlus works well. This is not for you if you are looking for just one team. Also this integrates well with registration and payment collection. This works best if you can use it to manage all areas of your club. The more you can use the better value you will get out of it.

• Omnify's customer service during setup is excellent. Very knowledgeable and patient.
• Omnify's seems infinitely customizable to suit any need.
• Omnify's web presence is simple to use to make a reservation.
• Omnify can be customized to include pictures of your business, facility, etc.

• Registration and payment processing is good.
• Mobile app is included for all players at no extra cost.

• We would love to have more specific options for restricting the number of times a client can book a reservation per week.
• It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
• We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.

Incentivized

• I had a couple of parents who had some initial problems with their accounts, which eventually got fixed.
• Few times the mobile app notifications arrived later.
• Sometimes it is confusing to switch between the mobile app and mobile browser view for certain confirmations.

I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.

Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.

Sometimes it took time to resolve non-urgent issues.

Before Omnify we used Jumbula. Jumbula made registering families much easier but Omnify has the benefit of auto-renew and auto-pay plus the membership set up in general is something new that Omnify provides. We have also used Formsite in the past but it requires a bit more administrative back end work for our employees than Omnify does.

Incentivized

SportsPlus is cost efficient when compared to others and it worked well in our initial evaluation which made it easy to go with SportsPlus.

• My ROI is calculated by customer satisfaction and Omnify allowed us to operate three community pools during a pandemic, making those that wanted to use community amenities able to do so in a measured and safe way.

• It has worked very well for us, and we use it regularly.