OpenText Qfiniti vs. Verint Workforce Engagement (discontinued)
OpenText Qfiniti vs. Verint Workforce Engagement (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A | |
Verint Workforce Engagement (discontinued) | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
OpenText Qfiniti | Verint Workforce Engagement (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpenText Qfiniti | Verint Workforce Engagement (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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OpenText Qfiniti | Verint Workforce Engagement (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText Qfiniti | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (8 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (1 ratings) |
OpenText Qfiniti | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | OpenText No answers on this topic | Verint |
Pros | OpenText No answers on this topic | Verint |
Cons | OpenText No answers on this topic | Verint |
Likelihood to Renew | OpenText No answers on this topic | Verint |
Usability | OpenText No answers on this topic | Verint |
Support Rating | OpenText No answers on this topic | Verint |
Implementation Rating | OpenText No answers on this topic | Verint |
Alternatives Considered | OpenText No answers on this topic | Verint |
Return on Investment | OpenText No answers on this topic | Verint |
ScreenShots |