52 Ratings
52 Ratings
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Score 8.4 out of 100
2 Ratings
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Score 9 out of 100

Attribute Ratings

  • PayPal Zettle is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

PayPal Zettle

85%
18 Ratings
5.0

Verifone Point

50%
1 Rating

Likelihood to Renew

10.0

PayPal Zettle

100%
1 Rating

Verifone Point

N/A
0 Ratings

Usability

9.0

PayPal Zettle

90%
1 Rating

Verifone Point

N/A
0 Ratings

Availability

10.0

PayPal Zettle

100%
1 Rating

Verifone Point

N/A
0 Ratings

Performance

10.0

PayPal Zettle

100%
1 Rating

Verifone Point

N/A
0 Ratings

Support Rating

9.9

PayPal Zettle

99%
8 Ratings

Verifone Point

N/A
0 Ratings

Implementation Rating

10.0

PayPal Zettle

100%
1 Rating

Verifone Point

N/A
0 Ratings

Product Scalability

10.0

PayPal Zettle

100%
1 Rating

Verifone Point

N/A
0 Ratings

Likelihood to Recommend

PayPal Zettle

I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.
Anonymous | TrustRadius Reviewer

Verifone Point

VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.
Anonymous | TrustRadius Reviewer

Pros

PayPal Zettle

  • The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS.
  • Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS.
  • It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email.
Jessica Alvarez | TrustRadius Reviewer

Verifone Point

  • Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
  • Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.
Anonymous | TrustRadius Reviewer

Cons

PayPal Zettle

  • While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site.
  • In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful.
  • Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong.
  • Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops.
Anonymous | TrustRadius Reviewer

Verifone Point

  • Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
  • Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
  • Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.
Anonymous | TrustRadius Reviewer

Pricing Details

PayPal Zettle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Verifone Point

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

PayPal Zettle

PayPal Zettle 10.0
Based on 1 answer
There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.
William Stewart | TrustRadius Reviewer

Verifone Point

No score
No answers yet
No answers on this topic

Usability

PayPal Zettle

PayPal Zettle 9.0
Based on 1 answer
I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes.
William Stewart | TrustRadius Reviewer

Verifone Point

No score
No answers yet
No answers on this topic

Reliability and Availability

PayPal Zettle

PayPal Zettle 10.0
Based on 1 answer
Adding skus was down for 1hr one day, otherwise have never experienced an outage.
William Stewart | TrustRadius Reviewer

Verifone Point

No score
No answers yet
No answers on this topic

Performance

PayPal Zettle

PayPal Zettle 10.0
Based on 1 answer
Everything is very fast. Adding products, selling products, processing cards, and receiving funds.
William Stewart | TrustRadius Reviewer

Verifone Point

No score
No answers yet
No answers on this topic

Support Rating

PayPal Zettle

PayPal Zettle 9.9
Based on 8 answers
Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
Kevin Miller | TrustRadius Reviewer

Verifone Point

No score
No answers yet
No answers on this topic

Implementation Rating

PayPal Zettle

PayPal Zettle 10.0
Based on 1 answer
It went very smoothly.
William Stewart | TrustRadius Reviewer

Verifone Point

No score
No answers yet
No answers on this topic

Alternatives Considered

PayPal Zettle

The main selection criteria were ease of use and the presence of a plugin for WooCommerce. However, in practice it turned out that an important factor is also the availability of the product for purchase in a small batch and at an affordable price. I chose PayPal Zettle because I was able to easily and simply purchase it in my country.
Vasilii Chistyakov | TrustRadius Reviewer

Verifone Point

We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.
Anonymous | TrustRadius Reviewer

Scalability

PayPal Zettle

PayPal Zettle 10.0
Based on 1 answer
Have not run into any limitations as of yet, with 500 SKUs entered and counting.
William Stewart | TrustRadius Reviewer

Verifone Point

No score
No answers yet
No answers on this topic

Return on Investment

PayPal Zettle

  • PayPal Here has allowed us to have a retail presence when we are away from our home location.
  • We have sold literally millions of dollars in merchandise at events over the last several years that we otherwise would not have been able to.
  • The only negative about PayPal Here is that we did not implement it sooner.
Anonymous | TrustRadius Reviewer

Verifone Point

  • No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management.
  • No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis.
Anonymous | TrustRadius Reviewer

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