PerfectServe vs. Zocdoc

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PerfectServe
Score 9.0 out of 10
N/A
PerfectServe aims to improve patient safety and reduce provider burnout by automating workflows, speeding time to care, optimizing shift schedules, and streamlining communication. Its scheduling features are designed to satisfy provider preferences and organizational requirements to build the best possible schedule. It also is designed to integrate communication across all systems and locations in the patient care continuum to empower nurse mobility, reduce care delays, and improve the patient…N/A
Zocdoc
Score 1.0 out of 10
N/A
Zocdoc headquartered in New York offers their medical appointment management and scheduling platform built to fill unused capacity by making it easy for nearby potential patients to book appointments on an availability basis. Additionally, Zocdoc helps practitioners gain feedback from appointments and share it online.N/A
Pricing
PerfectServeZocdoc
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PerfectServeZocdoc
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PerfectServeZocdoc
Top Pros
Top Cons

No answers on this topic

Best Alternatives
PerfectServeZocdoc
Small Businesses
AdvancedPM, by AdvancedMD
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Score 7.1 out of 10
AdvancedPM, by AdvancedMD
AdvancedPM, by AdvancedMD
Score 7.1 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises

No answers on this topic

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All AlternativesView all alternativesView all alternatives
User Ratings
PerfectServeZocdoc
Likelihood to Recommend
9.0
(1 ratings)
1.0
(2 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
PerfectServeZocdoc
Likelihood to Recommend
PerfectServe
Well suited: Short text messages for quick communication that needs to have protected information. Less appropriate: Calling service.
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Zocdoc
If was a zero on the scale I would choose. if Zocdoc charged a flat fee monthly for a referrals that would make more sense. Otherwise they are the only ones benefiting from the service. They are a total scam! do not utilize them as a referral source unless you want to lose money! Zocdoc is completely OK with tacking on innocuous and inaccurate charges. Further, they refuse to work with you on paying it. as it stands, I will be filing a complaint with a Better Business Bureau. Zocdoc has been accused of violating the anti kickback law put into place to stop such predator practice. Given that soft dock is a corporation and they have hired a team of lawyers to speak legally used to squeeze their way out of taking responsibility. They know what they're doing is wrong. They just don't care
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Pros
PerfectServe
  • Efficiency.
  • Protective information.
  • Increased communication.
  • Ease of use.
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Zocdoc
No answers on this topic
Cons
PerfectServe
  • Shorten downtime services.
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Zocdoc
  • high cost for customer acquisition
  • customers cancel and practice has no recourse, but must pay Zocdoc
  • Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us
  • High cost of service for nurse practitioners
  • High rate of attrition- few customers converted to our practice compared to other methods
  • We were promised one rate per customer acquired, then the posted rate was increased, twice
  • Unable to even charge a no show fee for patients who changed at last minute
  • the service as set up encourages patients to bait and switch to other providers at the last minute
  • there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle
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Usability
PerfectServe
No answers on this topic
Zocdoc
if there was a rating of zero this is what I would give him. Perhaps -10? as I mentioned they are great at getting your referrals, just the wrong ones. There is no extremely process for getting the right client to the right provider. Their calendar sink does not work so they will book over the top of you frequently. They refused to work with you on a reasonable payment plan
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Alternatives Considered
PerfectServe
Much better.
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Zocdoc
I can't select it, but I do use psychology today. They charge a flat fee and allow you to list your profile and information on their website. I have gained many referrals from them for 1/8 of the price
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Return on Investment
PerfectServe
  • Improved communication for those who use it.
  • Difficulty when sudden downtime with need for back up plan.
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Zocdoc
  • I have lost money utilizing Zocdoc.
  • Even though they claim their calendars sync with Google, they frequently booked over me, which upset clients I attempted to work with.
  • When confronted with their unethical behavior, they basically have it "It sucks to be you" attitude.
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