PTC Service Knowledge and Diagnostics vs. ServiceNow IT Service Management
PTC Service Knowledge and Diagnostics vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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PTC Service Knowledge and Diagnostics | N/A | The PTC Service Knowledge and Diagnostics solution features connected interactive diagnostics that automates issue diagnostics and enables remote diagnostics of smart, connected products (SCP) with an intelligent knowledge base system. | N/A | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
PTC Service Knowledge and Diagnostics | ServiceNow IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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PTC Service Knowledge and Diagnostics | ServiceNow IT Service Management | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
PTC Service Knowledge and Diagnostics | ServiceNow IT Service Management | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
PTC Service Knowledge and Diagnostics | ServiceNow IT Service Management | |
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Likelihood to Recommend | PTC No answers on this topic | ServiceNow |
Pros | PTC No answers on this topic | ServiceNow |
Cons | PTC No answers on this topic | ServiceNow |
Likelihood to Renew | PTC No answers on this topic | ServiceNow |
Usability | PTC No answers on this topic | ServiceNow |
Reliability and Availability | PTC No answers on this topic | ServiceNow |
Performance | PTC No answers on this topic | ServiceNow |
Support Rating | PTC No answers on this topic | ServiceNow |
Online Training | PTC No answers on this topic | ServiceNow |
Implementation Rating | PTC No answers on this topic | ServiceNow |
Alternatives Considered | PTC No answers on this topic | ServiceNow |
Scalability | PTC No answers on this topic | ServiceNow |
Return on Investment | PTC No answers on this topic | ServiceNow |
ScreenShots |