Pulseway vs. Scout

If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take.

Incentivized

Scout does a fantastic job with all of the modules and it is easy to navigate. A nice addition was the cyber security module. I can not think of a less appropriate scenario.

Incentivized

• It monitors computers and notifies us of any issues with any computer.
• It allows remote control of computers, such as requesting a computer to reboot itself.
• It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.

Incentivized

• I specifically use the risk assessment module and do risk assessments on any new product we introduce into our network or any company that we are thinking about taking on as a client.
• I also use the vendor management module for any due diligence that comes up with a new company or a company that we may use once and then not use again.

Incentivized

• It would be nice if they increased their scope of supported third-party apps.
• It would be great if they would create an ios app for their ticket system.
• If they could possibly build in a location service for tracking devices, that would be helpful.
• If they had two-factor authentication, it would be nice.

Incentivized

• There are not many areas that I would change in Scout. If I were to change anything it would be just to add a description of when I would use a report, such as managers, board of directors, or regulators.

Incentivized

Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.

Incentivized

I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.

Incentivized

Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.

Incentivized

I've already explained why this product beats Excel hands down in time and money. I also love the way it sends you an email when you forget any due diligence or testing that needs to be done.

Incentivized

• Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
• I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
• Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.

Incentivized

• I like that everything is in one place. We used to use Excel spreadsheets and it was very hard to keep everything in one place or to find something specific. Now it is very easy finding what you're looking for with this all in one solution.
• This solution pays for itself with the time saved from not looking at spreadsheets.
• When the regulators come and they ask for a assessment I can get it for them in very short order.

Incentivized