Overview
ProductRatingMost Used ByProduct SummaryStarting Price
QuickBooks Online
Score 8.1 out of 10
N/A
QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
$38
per month
Sage Accounting
Score 7.6 out of 10
N/A
Sage Accounting is online accounting software made to simplify life for small business owners, entrepreneurs, and freelancers by providing the functions needed to take care of daily business to-dos. Users can create and send professional quotes and invoices, track income and expenses and know where the business' financials stand. Every Sage Business Cloud Accounting subscription includes unlimited access to support as well as automatic backups and product updates.
$19
per month
Zoho CRM
Score 8.5 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
QuickBooks OnlineSage AccountingZoho CRM
Editions & Modules
Simple Start
$38
per month
Essentials
$75
per month
Plus
$115
per month
Advanced
$275
per month
No answers on this topic
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
QuickBooks OnlineSage AccountingZoho CRM
Free Trial
YesYesYes
Free/Freemium Version
NoNoYes
Premium Consulting/Integration Services
YesNoYes
Entry-level Setup FeeNo setup feeNo setup fee$14 /user/month
Additional DetailsVersions and pricing listed are for CA products. Versions available and pricing may vary by country. * 2 months free to start, or free for 1 month to try, then $19/$43/$62 +tax/mo (tier depending). Offer valid for new customers only on monthly subscriptions of Sage Business Cloud Accounting. After the promotional period, the monthly subscription rate will renew at the then current rate. May not be combined with any other offers or discounts. To ensure continuous service the subscription plan is an automatically renewing plan. Subsequent months will automatically be billed to the same credit card each month on the anniversary date of purchase. Plans can be terminated at any time prior to the renewal data and not charged for renewal.
More Pricing Information
Community Pulse
QuickBooks OnlineSage AccountingZoho CRM
Considered Multiple Products
QuickBooks Online
Chose QuickBooks Online
QuickBooks is the best overall as it is intuitive and easy to use, whilst meeting the needs of a CFO. Xero is very popular for IFRS reporting standards and the English-speaking countries internationally. MYOB is the most popular in Australia. SAGE is very strong for …
Chose QuickBooks Online
Sage excells at more complex accounting, but clients do not find the app on the move as easy to use as QuickBooks Online
Chose QuickBooks Online
I truly hated Sage as a bookkeeper. I know that accountants don't have the same experience, but from a day to day perspective, it was not user friendly.
Chose QuickBooks Online
Easier to use and setup. More accountants are familiar with it so that also made the selection easier. Other software was also more expensive and had features that we weren't going to utilize at our current growth stage.
Chose QuickBooks Online
NetSuite does more, but is expensive and difficult to implement and support, especially without a costly integrator. QuickBooks Online gets the job done at a good cost, provides most functionality that firms like mine need and much lesser cost.
Chose QuickBooks Online
Sage has more features. However, the cost is more, not as stable of a program and have had issues with transactions.
Sage Accounting
Chose Sage Accounting
The first integration we had created for our product was with QuickBooks Online. There was a fair amount of work put in to create this solution, and a huge amount of testing to make sure it works properly.
Once Sage Accounting had an API available for integration, we included …
Chose Sage Accounting
I got lost in QB the reconciliations the story of the business went wrong and it was difficult to trace the error so move back to Sage cloud
Chose Sage Accounting
I find Sage Accounting a much more enjoyable experience over quickbooks, and it feels like a much more mature product over Wave Accounting. Sage Accounting has some aspects of the best of both worlds.
Chose Sage Accounting
Sage Accounting has a worse mobile app in my opinion. Sage Accounting has very poor multi currency support I feel.
Chose Sage Accounting
Sage Accounting is definitely more 'professional' and much more rigid. QB is much more user friendly.
Chose Sage Accounting
It's more affordable, which is great. But the biggest difference is how we found Quickbooks to be overly complex, whereas Sage Accounting is easy to use and easy to understand!
Chose Sage Accounting
We actually prefer Sage Accounting due to lower initial cost and all the features that we need already included. Also the initial setup is much easier.
Chose Sage Accounting
Sage Accounting is my preferred accounting software as it meets and fulfilling our legal and regulatory requirements. The software is also preferred by our external auditors [...].
Some other software, compare to Sage Accounting are good for non-accountants. They can also use …
Chose Sage Accounting
The reporting function in QBO is convoluted. Pulling reports for either basic business management or for Accounting/Bookkeeping functions are much easier in Sage Accounting.
Customer service for QBO is very difficult to access. Reaching and getting customer support with Sage …
Chose Sage Accounting
Sage Accounting is good, but Xero is even more beginner friendly. And more affordable and also incorporates Hubdoc. I use Sage Accounting because that's what work is already using, and also for my own clients, I already have the old Desktop version which works just as fine.
Chose Sage Accounting
Comparing Sage Accounting to QuickBooks is comparing apples to oranges. Sage Accounting is very straightforward to use, and users can pick up the basics very quickly. Entering invoices, for example, resembles the actual paper copy of the invoice, as it does with purchases and …
Chose Sage Accounting
I would rank Sage Accounting as the lowest of the 3.
Chose Sage Accounting
Sage Accounting is great for invoicing clients who are abroad and can see any outstanding invoices at a glance.
Chose Sage Accounting
Wave offers free package which is good enough for small company like me.
Quickbook offers more customization, yet offers no after sale support.
Jobber is really expensive, even if with a corporate discount.
Company Cam offers more functionality that may suit our company better. …
Chose Sage Accounting
I like Sage better, being an accountant, the approach is accounting focused. Whereas Quickbooks tries to make the user experience easier, but messes up the accounting, its easy in Quickbooks to create accounts and post expense items for example to a balance sheet account. …
Chose Sage Accounting
QuickBooks Accounting
You're a small business or sole trader: seeking straightforward easy accounting features. You want a user-friendly interface: that's easy to learn and use even by the non accounting persons
Sage online accounting
Chose Sage Accounting
While Sage Accounting (at least the version I am familiar with), lacks more involvement with the owner (features like Xero's hubdoc encourage owner use of accounting software) I generally prefer the layout, design and overall product that is Sage Accounting. I find that the …
Chose Sage Accounting
Quickbooks is not for me i don't like anything about it, the terminology they use is not clear and the layout is not user friendly. Xero i use in my practice as some clients prefer it. If i have the choice i do use Sage but if the client prefers Xero i will use. It can be …
Chose Sage Accounting
Sage Accounting has wider functionality and superior HMRC integration
Chose Sage Accounting
Sage Accounting allows for better customization and setup
Zoho CRM
Chose Zoho CRM
We used QuickBooks prior to moving to Zoho CRM. The price and inflexibility of QB was the reason for looking elsewhere. I doubt we would ever go back to QB.
Chose Zoho CRM
We had previously used NetSuite prior to Zoho. It was expensive, very complicated, and difficult to manage. Zoho is considerably less costly, and easier to run out of the box, but also easier to customize.
Features
QuickBooks OnlineSage AccountingZoho CRM
Payroll Management
Comparison of Payroll Management features of Product A and Product B
QuickBooks Online
8.0
115 Ratings
6% above category average
Sage Accounting
9.3
19 Ratings
21% above category average
Zoho CRM
-
Ratings
Pay calculation8.3105 Ratings10.015 Ratings00 Ratings
Benefit plan administration7.456 Ratings9.312 Ratings00 Ratings
Direct deposit files8.596 Ratings8.812 Ratings00 Ratings
Salary revision and increment management8.269 Ratings9.410 Ratings00 Ratings
Reimbursement management7.976 Ratings9.112 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
QuickBooks Online
7.2
104 Ratings
5% below category average
Sage Accounting
8.6
23 Ratings
13% above category average
Zoho CRM
8.1
276 Ratings
5% above category average
API for custom integration7.286 Ratings9.120 Ratings8.2202 Ratings
Plug-ins7.286 Ratings8.017 Ratings00 Ratings
Custom fields00 Ratings00 Ratings8.3274 Ratings
Custom objects00 Ratings00 Ratings8.1221 Ratings
Scripting environment00 Ratings00 Ratings7.9177 Ratings
Security
Comparison of Security features of Product A and Product B
QuickBooks Online
8.5
176 Ratings
4% above category average
Sage Accounting
9.7
42 Ratings
17% above category average
Zoho CRM
8.3
265 Ratings
1% below category average
Single sign-on capability8.6141 Ratings9.931 Ratings8.3230 Ratings
Role-based user permissions8.4166 Ratings9.539 Ratings8.3260 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
QuickBooks Online
8.3
202 Ratings
6% above category average
Sage Accounting
9.2
44 Ratings
17% above category average
Zoho CRM
-
Ratings
Dashboards8.4189 Ratings8.240 Ratings00 Ratings
Standard reports8.6196 Ratings9.844 Ratings00 Ratings
Custom reports8.1180 Ratings9.735 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
QuickBooks Online
7.9
219 Ratings
4% above category average
Sage Accounting
8.7
119 Ratings
14% above category average
Zoho CRM
-
Ratings
Accounts payable8.8185 Ratings7.7104 Ratings00 Ratings
Accounts receivable8.8202 Ratings9.945 Ratings00 Ratings
Cash management8.1185 Ratings7.793 Ratings00 Ratings
Bank reconciliation9.0208 Ratings7.2112 Ratings00 Ratings
Expense management8.4192 Ratings9.934 Ratings00 Ratings
Time tracking7.087 Ratings6.611 Ratings00 Ratings
Fixed asset management8.087 Ratings8.328 Ratings00 Ratings
Multi-currency support7.441 Ratings10.018 Ratings00 Ratings
Multi-division support7.370 Ratings9.918 Ratings00 Ratings
Regulations compliance7.870 Ratings9.529 Ratings00 Ratings
Electronic tax filing8.1105 Ratings6.464 Ratings00 Ratings
Self-service portal7.5115 Ratings10.025 Ratings00 Ratings
Global Financial Support6.933 Ratings9.28 Ratings00 Ratings
Primary and Secondary Ledgers8.062 Ratings9.515 Ratings00 Ratings
Intercompany Accounting7.963 Ratings8.011 Ratings00 Ratings
Localizations7.847 Ratings8.39 Ratings00 Ratings
Journals and Reconciliations8.5132 Ratings9.033 Ratings00 Ratings
Enterprise Accounting7.051 Ratings7.010 Ratings00 Ratings
Configurable Accounting7.977 Ratings9.318 Ratings00 Ratings
Centralized Rules Framework7.651 Ratings8.98 Ratings00 Ratings
Standardized Processes8.896 Ratings9.520 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
QuickBooks Online
7.0
81 Ratings
5% below category average
Sage Accounting
6.9
17 Ratings
6% below category average
Zoho CRM
-
Ratings
Inventory tracking6.876 Ratings6.717 Ratings00 Ratings
Automatic reordering7.142 Ratings8.36 Ratings00 Ratings
Location management7.447 Ratings5.87 Ratings00 Ratings
Manufacturing module6.832 Ratings7.05 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
QuickBooks Online
7.8
133 Ratings
4% above category average
Sage Accounting
8.2
28 Ratings
9% above category average
Zoho CRM
-
Ratings
Pricing7.983 Ratings9.917 Ratings00 Ratings
Order entry7.779 Ratings7.615 Ratings00 Ratings
Credit card processing8.3101 Ratings8.118 Ratings00 Ratings
Cost of goods sold8.3100 Ratings7.520 Ratings00 Ratings
Order Orchestration7.241 Ratings7.56 Ratings00 Ratings
End-to-end order visibility7.844 Ratings7.67 Ratings00 Ratings
Order exception Resolution7.337 Ratings8.85 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
QuickBooks Online
-
Ratings
Sage Accounting
-
Ratings
Zoho CRM
8.3
287 Ratings
6% above category average
Customer data management / contact management00 Ratings00 Ratings8.4278 Ratings
Workflow management00 Ratings00 Ratings8.2265 Ratings
Territory management00 Ratings00 Ratings8.6195 Ratings
Opportunity management00 Ratings00 Ratings8.6252 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings00 Ratings8.6247 Ratings
Contract management00 Ratings00 Ratings8.6202 Ratings
Quote & order management00 Ratings00 Ratings8.0202 Ratings
Interaction tracking00 Ratings00 Ratings8.0248 Ratings
Channel / partner relationship management00 Ratings00 Ratings8.2191 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
QuickBooks Online
-
Ratings
Sage Accounting
-
Ratings
Zoho CRM
8.2
220 Ratings
7% above category average
Case management00 Ratings00 Ratings8.3212 Ratings
Call center management00 Ratings00 Ratings7.8171 Ratings
Help desk management00 Ratings00 Ratings8.4188 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
QuickBooks Online
-
Ratings
Sage Accounting
-
Ratings
Zoho CRM
8.4
265 Ratings
8% above category average
Lead management00 Ratings00 Ratings8.4260 Ratings
Email marketing00 Ratings00 Ratings8.3218 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
QuickBooks Online
-
Ratings
Sage Accounting
-
Ratings
Zoho CRM
8.3
262 Ratings
8% above category average
Task management00 Ratings00 Ratings8.4247 Ratings
Billing and invoicing management00 Ratings00 Ratings8.2179 Ratings
Reporting00 Ratings00 Ratings8.4241 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
QuickBooks Online
-
Ratings
Sage Accounting
-
Ratings
Zoho CRM
8.3
257 Ratings
8% above category average
Forecasting00 Ratings00 Ratings8.3215 Ratings
Pipeline visualization00 Ratings00 Ratings8.2234 Ratings
Customizable reports00 Ratings00 Ratings8.5248 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
QuickBooks Online
-
Ratings
Sage Accounting
-
Ratings
Zoho CRM
8.1
164 Ratings
8% above category average
Social data00 Ratings00 Ratings8.1163 Ratings
Social engagement00 Ratings00 Ratings8.1156 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
QuickBooks Online
-
Ratings
Sage Accounting
-
Ratings
Zoho CRM
8.5
209 Ratings
13% above category average
Marketing automation00 Ratings00 Ratings8.6206 Ratings
Compensation management00 Ratings00 Ratings8.3137 Ratings
Platform
Comparison of Platform features of Product A and Product B
QuickBooks Online
-
Ratings
Sage Accounting
-
Ratings
Zoho CRM
8.5
229 Ratings
11% above category average
Mobile access00 Ratings00 Ratings8.5229 Ratings
Best Alternatives
QuickBooks OnlineSage AccountingZoho CRM
Small Businesses
QuickBooks Self-Employed (discontinued)
QuickBooks Self-Employed (discontinued)
Score 6.4 out of 10
QuickBooks Self-Employed (discontinued)
QuickBooks Self-Employed (discontinued)
Score 6.4 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Zoho Books
Zoho Books
Score 9.1 out of 10
Zoho Books
Zoho Books
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
SAP Cloud ERP
SAP Cloud ERP
Score 8.6 out of 10
SAP Cloud ERP
SAP Cloud ERP
Score 8.6 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
QuickBooks OnlineSage AccountingZoho CRM
Likelihood to Recommend
8.3
(230 ratings)
7.8
(100 ratings)
8.5
(310 ratings)
Likelihood to Renew
9.4
(27 ratings)
8.2
(11 ratings)
7.6
(42 ratings)
Usability
8.4
(146 ratings)
8.1
(68 ratings)
7.8
(172 ratings)
Availability
8.9
(6 ratings)
9.0
(7 ratings)
8.9
(7 ratings)
Performance
1.0
(5 ratings)
8.9
(7 ratings)
8.5
(8 ratings)
Support Rating
9.7
(70 ratings)
9.3
(21 ratings)
6.2
(69 ratings)
In-Person Training
-
(0 ratings)
9.2
(2 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
9.2
(4 ratings)
5.6
(8 ratings)
Implementation Rating
9.8
(7 ratings)
7.2
(6 ratings)
5.5
(16 ratings)
Configurability
1.0
(2 ratings)
8.6
(6 ratings)
5.1
(114 ratings)
Contract Terms and Pricing Model
5.0
(1 ratings)
9.3
(2 ratings)
9.5
(21 ratings)
Ease of integration
1.3
(2 ratings)
3.4
(3 ratings)
7.1
(5 ratings)
Product Scalability
2.0
(3 ratings)
6.3
(7 ratings)
5.8
(6 ratings)
Professional Services
5.0
(1 ratings)
10.0
(1 ratings)
8.3
(7 ratings)
Vendor post-sale
5.0
(3 ratings)
7.3
(5 ratings)
7.8
(13 ratings)
Vendor pre-sale
5.0
(3 ratings)
7.3
(5 ratings)
7.9
(13 ratings)
User Testimonials
QuickBooks OnlineSage AccountingZoho CRM
Likelihood to Recommend
Intuit
QBO is a great solution for small and midsize companies. If the goal is to record all transactions and pull reliable financial reports, QBO is a great option. QBO is also a great solution if most operations are run in a system like Ramp. It syncs well with systems like that and turns the data into something management can use to make decisions. QBO is great because so many people use it. It is easy to find training online, and many people have experience with it.
Read full review
Sage
Sage is frustrating to work with, and the only way I seem to be able to communicate with them is by chatbot, which never knows the answer to my questions. I always have to wait days for an answer. It is not well-suited for small businesses or non-accounting professionals.
Read full review
Zoho
Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
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Pros
Intuit
  • Workflows for accounts payable invoice review are terrific.
  • Bill payment allows you to pay vendors online via ACH or check without having to write a physical check, which reduces admin time.
  • The cloud based login lends well to a remote or hybrid work environment for staff.
  • QuickBooks Online allows you to pre-configure vendors' general ledger expense accounts. This helps with general ledger coding accuracy and consistency.
  • QuickBooks Online integrates with Rippling HRIS, Coast, Capital One, JPMorgan Chase, etc., which lends well to an efficient month-end closing and reduced administrative time.
Read full review
Sage
  • Sage Accounting makes it easy to pay my invoices with an automated QR code that opens a payment portal.
  • Sage Accounting automatically shows my bank account balance and that's pretty neat.
  • Sage Accounting has excellent security with 2 factor authentication and I trust my money is kept safe.
Read full review
Zoho
  • Hooks into our website and can import data from forms.
  • Has great automation tools built in.
  • Reporting features are great.
  • Easy to learn, makes it easy for us to onboard new users onto it.
  • Fairly customizable. We have fine tuned it to work the way we need it to.
Read full review
Cons
Intuit
  • I dislike that the online bill pay option through QuickBooks is required for their invoicing.
  • The auto-fill portion of the customer setup, specifically the company name, is listed, but it also auto-fills in the name portion, which is inconvenient and time-consuming to remove.
Read full review
Sage
  • The packages for integrating with Sage50 desktop application files are not backwards compatible, so we must store many copies in order to support multiple versions of the Sage50 application that our customers use, in case they aren't immediately updating to the latest version at all times.
Read full review
Zoho
  • Need some way to switch a field type without losing the pre-existing data.
  • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
  • Frustrating that only 3 custom lookup fields are allowed per module in our license.
Read full review
Likelihood to Renew
Intuit
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
Read full review
Sage
We're very happy with the functionality and overall experience of using Sage Accounting for our accounting needs. Currently, we are not even considering whether we would need to look around for a different option. The only things that would make us consider changing would be a significant increase in price or changes to the software which reduce it's ease of function.
Read full review
Zoho
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
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Usability
Intuit
Beyond being overkill for a small org's needs, QBO is constantly stealing screen real estate and attention by hammering users for account upgrades, connecting to one of their approved consultants or buying add-ons. The idea of using a simple configurable bookeeping and light accounting interface is completely missing. At the very least, we should be able to hide functions like inventory that we will never use.
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Sage
We have been using Sage Accounting ever since the original Simply Accounting versions. All through the versions, we've noticed that the app has remained consistent with its screen usage; therefore, retraining of staff is not necessary between versions. As well as the ability to have staff members put down and pick up the use of Sage Accounting
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Zoho
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
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Reliability and Availability
Intuit
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Read full review
Sage
Sage has been always available when I want it. If there is any maintenance work to be done by the Sage team, you are told well in advance. Maintenance is generally carried out late at night or before the day begins for most of us. It continues to be the most reliable software I use.
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Zoho
In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
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Performance
Intuit
Everything process has its bugs lately with the new interface. Nothing has worked smoothly since this all began last month.
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Sage
Performance is top notch, if it is not, it is probably your wi-fi connection. It has happened that pages load slowly because of an error on Sage side but almost never. Overall reports load fine, the site is fast, navigation is fine. I have a client that has so many invoices, it is slow or gets stuck when you try to load a report for a whole year but it is just too many invoices, it makes sense. Just take 2 report for 6 months and combine them, its not an issue for me. I am happy with Sage Accounting's performance.
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Zoho
I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
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Support Rating
Intuit
In my experience, most representatives keep me on the phone for hours, literally, for a single issue and then usually cannot resolve it satisfactorily. I have 10 open cases that need resolution and, in my experience, there has been NO follow-up communication on any of them.
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Sage
Sage Accounting are easy to contact and have knowledgeable and helpful staff. Whenever I've encountered a problem I've always been able to get assistance and guidance and it feels like the person at the end of the phone/screen knows the product well.
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Zoho
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
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In-Person Training
Intuit
No answers on this topic
Sage
Staff are always friendly, and patient, always work at a speed that suits you. You are never rushed, and In only a short time they seem to be able to help you make great strides. It has been a pleasure not a chore, learning how SAGE Accounting works and benefits me and the company.
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Zoho
I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
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Online Training
Intuit
No answers on this topic
Sage
I find the online training was very informative and they answered all my questions. I am also certified in Sage One and provided online training in the program which I have set up several people on and they love how it keeps them organized.
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Zoho
There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
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Implementation Rating
Intuit
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
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Sage
The clients' business owner worked with Sage on implementation before I began working for them. After consultation with them it is clear the process was quickly performed and without complication. The key takeaway was that Sage is seen as a partner to the business. That said, it was always necessary to engage with an accountant such as myself to extract the best out of the software.
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Zoho
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
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Alternatives Considered
Intuit
As a freelance bookkeeper, the Desktop version of QuickBooks Online doesn't allow for ease of access from any device. Having to be on a computer with the software downloaded creates additional work to gain access to all required filings etc. Also, I personally find the linking functionality on the Online version to be much more streamlined and user friendly.
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Sage
All Sage products work together, and the systems are set up in similar ways, making training/learning easier. Sage is used by many companies locally and internationally, making managing accounts for both providers and clients/customers easier. It is a complete package for macro enterprises.
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Zoho
Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
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Contract Terms and Pricing Model
Intuit
No answers on this topic
Sage
The pricing structure is fair and offers good value for money. The billing is done through their online system and you can access your bills at any time. Most contacts only require 30 days' notice, so no need to feel tied in, although I can't imagine why you would want to leave Sage.
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Zoho
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
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Scalability
Intuit
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
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Sage
You can use Sage in your company for various aspects/positions such as bookkeepers, invoicing clerks, accountant, purchasing etc. Everyone can have their own user login and permissions can be set that specific people can do specific jobs without being able to access other peoples progress or accounts of the company.
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Zoho
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
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Professional Services
Intuit
No answers on this topic
Sage
Do not use
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Zoho
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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Return on Investment
Intuit
  • QuickBooks has given us a useful portal by which to get an overview of our financials.
  • QuickBooks has given us a relatively easy way to send out invoices quickly and efficiently.
  • Due to the customization limitations on QuickBooks, we've had to get creative in third-party implementations to better represent our brand and to track financials.
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Sage
  • Being cloud-based, meaning I can work from anywhere, has had a massive ROI, as I am no longer tied to the office.
  • CoPilot has meant we can spend more hours creating work for our business than chasing for payments.
  • Statement Runs mean we do not have to spend half a day carrying out the tasks individually.
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Zoho
  • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
  • we have found a much higher customer engagement rate and ROI
  • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
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ScreenShots

QuickBooks Online Screenshots

Screenshot of the accounting and bank transactions interfaceScreenshot of an overview of the accounting inventoryScreenshot of book marksScreenshot of the business tax overviewScreenshot of the customer hubScreenshot of the dashboard

Sage Accounting Screenshots

Screenshot of the All-in-One DashboardScreenshot of the Accounting DashboardScreenshot of an Invoicing Quote EstimateScreenshot of the Purchases TrackerScreenshot of Stock InventoryScreenshot of a VAT Returns List

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.