What users are saying about
Top Rated
212 Ratings
25 Ratings
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Score 8.9 out of 100
Top Rated
212 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Redgate SQL Monitor

Redgate SQL Monitor is well suited for database administrators or companies who implement software that relies on SQL servers. It will help them test new changes and ensure this will not impact the performance of their software. It is a last resort for MSPs to use to get to the bottom of an ongoing performance issue with their SQL server.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks is well suited for Information Technology departments who have a limited budget. The free version of this software is one of the best tools to help a security practitioner perform a risk analysis on their network. Other similar tools that are free are limited in the IP ranges that they can scan, but not Spiceworks. I can scan several subnets with this tool. Another cool feature is that I don't have to visit each workstation on our network to obtain information about it. Spiceworks gives me all the information I need right at my own desktop. Spiceworks is well suited for small IT shops and small security departments. Other tools of this capability will cost you thousands
BART HUNTER | TrustRadius Reviewer

Feature Rating Comparison

SQL Performance Monitoring

Redgate SQL Monitor
9.8
Spiceworks Help Desk
Performance dashboard
Redgate SQL Monitor
9.9
Spiceworks Help Desk
Intelligent alerting
Redgate SQL Monitor
9.0
Spiceworks Help Desk
Top SQL
Redgate SQL Monitor
10.0
Spiceworks Help Desk
Historical trend data
Redgate SQL Monitor
10.0
Spiceworks Help Desk
Virtualization support
Redgate SQL Monitor
10.0
Spiceworks Help Desk

Incident and problem management

Redgate SQL Monitor
Spiceworks Help Desk
8.5
Organize and prioritize service tickets
Redgate SQL Monitor
Spiceworks Help Desk
8.7
Expert directory
Redgate SQL Monitor
Spiceworks Help Desk
8.2
Subscription-based notifications
Redgate SQL Monitor
Spiceworks Help Desk
8.3
ITSM collaboration and documentation
Redgate SQL Monitor
Spiceworks Help Desk
8.0
Ticket creation and submission
Redgate SQL Monitor
Spiceworks Help Desk
9.1
Ticket response
Redgate SQL Monitor
Spiceworks Help Desk
9.0

Self Help Community

Redgate SQL Monitor
Spiceworks Help Desk
8.7
External knowledge base
Redgate SQL Monitor
Spiceworks Help Desk
9.2
Internal knowledge base
Redgate SQL Monitor
Spiceworks Help Desk
8.2

Multi-Channel Help

Redgate SQL Monitor
Spiceworks Help Desk
8.0
Customer portal
Redgate SQL Monitor
Spiceworks Help Desk
8.8
IVR
Redgate SQL Monitor
Spiceworks Help Desk
7.5
Social integration
Redgate SQL Monitor
Spiceworks Help Desk
8.1
Email support
Redgate SQL Monitor
Spiceworks Help Desk
8.2
Help Desk CRM integration
Redgate SQL Monitor
Spiceworks Help Desk
7.5

Pros

Redgate SQL Monitor

  • It will tell you if your server is under attack.
  • You can quickly see how your server is performing and which queries are taking the longest
  • I gives you the feeling that you are in control of your database, that you know what is going on for when they users ring up and tell you that the server is slow
Doug Thompson | TrustRadius Reviewer

Spiceworks Help Desk

  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
Andrew Shannon | TrustRadius Reviewer

Cons

Redgate SQL Monitor

  • Incremental releases can be buggy
  • Isn't the best for pinpointing performance issues
  • Web interface can be sluggish
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

  • As a user, I would like to have a login where I can track my specific requests in one place
  • We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Redgate SQL Monitor

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 9.2
Based on 28 answers
There is no contract to renew, since it's free. Spiceworks has helped me so much that I couldn't imagine trying to replace it with a different product. I'd have a hard time finding a single product that does everything that Spiceworks does, let alone one that does it as well as Spiceworks and for free
Chris Johnson | TrustRadius Reviewer

Usability

Redgate SQL Monitor

Redgate SQL Monitor 7.0
Based on 1 answer
Access to metrics is simple but I like easy access to top SQL
Chris Taylor | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 8.0
Based on 7 answers
1. Its free.2. Its easy to install.3. You can have it up and running in under 1-hour.4. You get dashboards that are easy to read so you know the state of your network.5. You can create your own reports and not just the ones already installed.6. Excellent tool for network administrators and security practitioners.7. Did I mention that its free?
BART HUNTER | TrustRadius Reviewer

Reliability and Availability

Redgate SQL Monitor

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager | TrustRadius Reviewer

Support Rating

Redgate SQL Monitor

Redgate SQL Monitor 10.0
Based on 2 answers
Fast support responses from Redgate
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 8.5
Based on 48 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

Redgate SQL Monitor

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 12 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Jennifer Metcalf | TrustRadius Reviewer

Alternatives Considered

Redgate SQL Monitor

Redgate SQL Monitor is a lot cheaper than SolarWinds Database Performance Analyzer. I prefer the SolarWinds' design and that it offers integration with other SolarWinds products we already use. SolarWinds supports more than SQL servers (Oracle, MySQL, Maria DB, IBM DB2) and the analysis seems to be much better. The Spiceworks SQL Server monitoring is a free tool and is ideal for monitoring small business SQL instances.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

I've used a specialized home based Notes database system prior to Spiceworks. That system was a kludge and outgrew what it originally was supposed to be. We had to make things work in it. Spiceworks is a generic system that while basic allows you to track your issues. It's a good system to use for a small shop.
Andrew Murphy | TrustRadius Reviewer

Return on Investment

Redgate SQL Monitor

  • The quality of the product and give a negative investment impression, on the plus side when it does work it is a god send.
  • Day to day tasks as made simpler, and a feeling of security of realised. Just don't change anything.
Doug Thompson | TrustRadius Reviewer

Spiceworks Help Desk

  • Spcieworks has saved me time looking for certain machines that might be online—positive.
  • Spiceworks is free, so I am able to manage my inventory for no cost —positive.
  • I can quickly look up what computer a user is logged into when troubleshooting over the phone. This is priceless—positive.
Michael Timms | TrustRadius Reviewer

Screenshots

Pricing Details

Redgate SQL Monitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Spiceworks Help Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Redgate SQL Monitor
9.8
Spiceworks Help Desk
8.7

Likelihood to Renew

Redgate SQL Monitor
Spiceworks Help Desk
9.2

Usability

Redgate SQL Monitor
7.0
Spiceworks Help Desk
8.0

Reliability and Availability

Redgate SQL Monitor
Spiceworks Help Desk
10.0

Performance

Redgate SQL Monitor
Spiceworks Help Desk
8.0

Support Rating

Redgate SQL Monitor
10.0
Spiceworks Help Desk
8.5

Implementation Rating

Redgate SQL Monitor
Spiceworks Help Desk
10.0

Scalability

Redgate SQL Monitor
Spiceworks Help Desk
10.0

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