Redmine vs. Replicon Polaris PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Redmine
Score 6.8 out of 10
N/A
Redmine is an open-source web project management application built through Ruby on Rails.N/A
Replicon Polaris PSA
Score 7.8 out of 10
N/A
Replicon Polaris PSA is a professional services automation platform containing project management, expense tracking, and billing features, from Replicon headquartered in Redwood City, California.N/A
Pricing
RedmineReplicon Polaris PSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RedmineReplicon Polaris PSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
RedmineReplicon Polaris PSA
Project Management
Comparison of Project Management features of Product A and Product B
Redmine
7.7
12 Ratings
0% below category average
Replicon Polaris PSA
-
Ratings
Task Management9.012 Ratings00 Ratings
Resource Management7.011 Ratings00 Ratings
Gantt Charts8.011 Ratings00 Ratings
Scheduling8.010 Ratings00 Ratings
Workflow Automation5.88 Ratings00 Ratings
Team Collaboration8.011 Ratings00 Ratings
Support for Agile Methodology6.910 Ratings00 Ratings
Support for Waterfall Methodology8.010 Ratings00 Ratings
Document Management8.010 Ratings00 Ratings
Email integration9.19 Ratings00 Ratings
Mobile Access5.59 Ratings00 Ratings
Timesheet Tracking7.510 Ratings00 Ratings
Change request and Case Management8.011 Ratings00 Ratings
Budget and Expense Management8.510 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Redmine
7.5
7 Ratings
2% below category average
Replicon Polaris PSA
-
Ratings
Quotes/estimates7.33 Ratings00 Ratings
Invoicing7.82 Ratings00 Ratings
Project & financial reporting7.05 Ratings00 Ratings
Integration with accounting software7.92 Ratings00 Ratings
Best Alternatives
RedmineReplicon Polaris PSA
Small Businesses
FunctionFox
FunctionFox
Score 9.9 out of 10
Atera
Atera
Score 9.0 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Atera
Atera
Score 9.0 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.4 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RedmineReplicon Polaris PSA
Likelihood to Recommend
9.0
(12 ratings)
10.0
(4 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
6.5
(6 ratings)
-
(0 ratings)
User Testimonials
RedmineReplicon Polaris PSA
Likelihood to Recommend
Open Source
Redmine is a perfect solution for businesses that are looking for a FREE and open source solution for project management. It is great for teams that are managing numerous tasks or projects at one time. Redmine is easy to set up and is fairly self-explanatory for anyone who is semi tech-savvy.
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Replicon Inc
It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
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Pros
Open Source
  • Issue Tracker - Redmine allows in-depth issue tracking complete with workflows and customization.
  • Release Tracker - Redmine allows releases to be tracked by milestones, collecting relevant issues in each milestone.
  • Agile Management - With a few free or low-cost add-ons, Redmine becomes a great tool for Agile project management
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Replicon Inc
  • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
  • It's so easy use & maintain.
  • Support team is really impressive, seem to know their product.
  • Reporting is a breeze.
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Cons
Open Source
  • The design and user-interface are a little outdated. It looks like a product that was designed ten years ago and doesn't have a polished look and feel like newer apps have.
  • It's not particularly designed to support agile-based project management methodologies such as Scrum.
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Replicon Inc
  • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
  • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
  • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
  • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
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Usability
Open Source
Redmine is a great product to have in an organization. It's extremely flexible, costs much less to maintain than other alternatives, and as a tool, it is relatively fast to get experienced with. The primary advantages of working with Redmine are: flexible platform, API, open-source and highly configurable, stability.
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Replicon Inc
No answers on this topic
Support Rating
Open Source
Redmine is free, easy to use and it's everything you could want in a free project management program. The fact that it has wiki integration and that it can track on such a granular level is amazing. Assigning tasks to other users, such as our development team, is fantastic and ensures we are always up-to-date on where we are what - on what projects.
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Replicon Inc
No answers on this topic
Alternatives Considered
Open Source
Jira is a great project management tool for software product life cycle management for an agile environment based on agile methodologies. Jira is an intuitive and modernized user interface design compared with Redmine but Redmine is a lightweight and affordable project management and task tracking solution with its essential features and functionalities.
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Replicon Inc
We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
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Return on Investment
Open Source
  • Customers receive updates on all progress made for their issues -- this results in an informed customer who is being given transparency on all steps of our process.
  • Customers have responded well from being able to not have to track down emails and instead come to a central place for requests.
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Replicon Inc
  • No negative; we just use it for timesheets.
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ScreenShots