Likelihood to Recommend
Our organization uses Saba Cloud primarily to manage all types of learning systems or staff training empirically. In addition, it provides us with a quick test-based follow-up to the trainees. We use Saba Cloud to train our clientele in a professional manner with respect to our worldwide online service. With this tool we are able to enhance the customer experience with the organization. Similarly, our organization uses Saba Cloud to monitor the performance and effectiveness of our employees and customers after having access to all the information provided by the application to subsequently make learning and development reports.
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A good scenario for this program is when you need to roll out more customized and specific content that is targeted to a specific department or group. Each leader or department can create their own content that makes it easy for their own employees to complete and finish it at their own pace and on their own hours. It is not that great for leaders or administrators that want to create and upload custom content, this process is not easy and takes more time than it should.
Read full review Pros Skills Management - Saba has allowed us to set specific expectations for employees based upon their role, and this has clarified the skill requirements for employees. Goal Management - With Saba, managers can easily create goals aligned up to senior leadership, and then work with their direct reports to create supporting goals. Learning Management - Using Saba's built-in Smart Lists, assigning compliance training is a simple process that used to be a challenge in our former LMS. Read full review The user interface and command are fairly self-guiding and self-explanatory. It's not that difficult to know or figure out where to go next or what to click next. The lesson progression and tracker are clear as well. You know easily where you are in a module, how much is left, etc. It also is easy for managers and those on the backend to track progress and see completion. It reaches all employees virtually which is crucial since we are fully remote now and have employees in all time zones across the country. Read full review Cons Saba continues to improve their reporting and analytics. While it is much improved over previous versions, it can be improved. Release Notes for system updates need to be delivered to admins farther in advance of the update in order to prepare properly. Read full review Customizing the [Vector] LMS content can be difficult sometimes on the backend, it is not intuitive and our [Vector] LMS administrators have to get involved every time - even for simple customizations. Improving the experience on the backend when loading or curating content needs improvement. Once it's uploaded it's fine, but getting to that point is cumbersome. Platform stability is questionable at times in terms of timing out, glitches, having to restart modules, etc. This should be looked into and made more stable. Read full review Likelihood to Renew
Typically customers that acquire a Saba solution rarely move away. There are reasons and "legends" behind this. The investment is significant. Time and money are required to make the engine go smoothly. But once it runs at full capacity, it doesn't stop! Professional Services are extremely competent and able to close implementation gaps quickly.
Read full review Usability
As someone who creates classes and is also a learning administrator in the system, I have run into some issues with the system's capabilities for my needs. I am not a fan of having to use Adobe Captivate to download a PowerPoint presentation into the system, as my training sessions are much more than a glorified PowerPoint. Our organization has yet to turn on Saba Meetings, which may help with these limitations.
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For the times that we have used the support provided by Saba, it has been a very pleasurable experience for our department. Part of our package with Saba includes a specified number of hours of "training" time with Saba. During these meetings, we have shared our desires of the product and the support personnel have either shown us how to accomplish our task or they have taken our requests to their developers to look at future enhancements. Overall, very pleased with the support.
Read full review Implementation Rating
Was not involved with integration.
Read full review Alternatives Considered
We had extensive reviews with a plan of what we needed and must have out of the system, including custom learning paths and tracking inside our HRIS system to grant permissions and positions based on completed learning certifications and courses. We weighed each option and chose based on the one that met the most of the must-haves.
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I was not involved in the selection process for [Vector] LMS; however, from my experiences with other platforms, this one seems to be solid. It's not perfect as no platform is, but it seems to get the job done especially for those on the user end. As mentioned, if you want to upload custom content it can be a task that requires more time and effort than it should.
Read full review Return on Investment This may seem small but with 90% of our workforce not at our main facility just the fact that since July 1, 2021, we have had over 18,956 compliance-related training completed by our staff. Do the math the ROI is wonderful. Read full review I cannot speak to the cost of the platform as I wasn't involved in the process, but it seems to be a good investment. Most features are logical and easy to use unless you're on the backend. The negative impact is most felt by leaders that want custom content to be created or uploaded. This is not a quick turnaround and can cause delays or issues. The positive impact is it allows people to complete it at their own pace and can be reached by all employees. Especially in the virtual environment, it is really useful. Read full review