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21 Ratings

SALESmanago CDP & Marketing Automation

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21 Ratings
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Score 9.3 out of 100
2 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

SALESmanago CDP & Marketing Automation

If you have an online shop you work with clients so you need a tool to help you built an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools which are well fitted to different areas of business activity that increase the number of your clients and finally your income.
Anonymous | TrustRadius Reviewer

Usersnap for Customer Feedback

Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
Annie Hathaway | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

SALESmanago CDP & Marketing Automation
8.6
Usersnap for Customer Feedback
WYSIWYG email editor
SALESmanago CDP & Marketing Automation
8.7
Usersnap for Customer Feedback
Dynamic content
SALESmanago CDP & Marketing Automation
8.7
Usersnap for Customer Feedback
Ability to test dynamic content
SALESmanago CDP & Marketing Automation
9.0
Usersnap for Customer Feedback
Landing pages
SALESmanago CDP & Marketing Automation
7.5
Usersnap for Customer Feedback
A/B testing
SALESmanago CDP & Marketing Automation
8.4
Usersnap for Customer Feedback
Mobile optimization
SALESmanago CDP & Marketing Automation
7.9
Usersnap for Customer Feedback
Email deliverability reporting
SALESmanago CDP & Marketing Automation
9.5
Usersnap for Customer Feedback
List management
SALESmanago CDP & Marketing Automation
9.5
Usersnap for Customer Feedback
Triggered drip sequences
SALESmanago CDP & Marketing Automation
8.5
Usersnap for Customer Feedback

Lead Management

SALESmanago CDP & Marketing Automation
7.7
Usersnap for Customer Feedback
Lead nurturing
SALESmanago CDP & Marketing Automation
8.1
Usersnap for Customer Feedback
Lead scoring and grading
SALESmanago CDP & Marketing Automation
8.1
Usersnap for Customer Feedback
Data quality management
SALESmanago CDP & Marketing Automation
7.1
Usersnap for Customer Feedback
Automated sales alerts and tasks
SALESmanago CDP & Marketing Automation
7.5
Usersnap for Customer Feedback

Campaign Management

SALESmanago CDP & Marketing Automation
7.5
Usersnap for Customer Feedback
Calendaring
SALESmanago CDP & Marketing Automation
7.9
Usersnap for Customer Feedback
Event/webinar marketing
SALESmanago CDP & Marketing Automation
7.1
Usersnap for Customer Feedback

Social Media Marketing

SALESmanago CDP & Marketing Automation
7.6
Usersnap for Customer Feedback
Social sharing and campaigns
SALESmanago CDP & Marketing Automation
7.6
Usersnap for Customer Feedback
Social profile integration
SALESmanago CDP & Marketing Automation
7.6
Usersnap for Customer Feedback

Reporting & Analytics

SALESmanago CDP & Marketing Automation
8.4
Usersnap for Customer Feedback
Dashboards
SALESmanago CDP & Marketing Automation
8.7
Usersnap for Customer Feedback
Standard reports
SALESmanago CDP & Marketing Automation
8.7
Usersnap for Customer Feedback
Custom reports
SALESmanago CDP & Marketing Automation
7.9
Usersnap for Customer Feedback

Platform & Infrastructure

SALESmanago CDP & Marketing Automation
8.7
Usersnap for Customer Feedback
API
SALESmanago CDP & Marketing Automation
8.1
Usersnap for Customer Feedback
Role-based workflow & approvals
SALESmanago CDP & Marketing Automation
8.0
Usersnap for Customer Feedback
Customizability
SALESmanago CDP & Marketing Automation
7.4
Usersnap for Customer Feedback
Integration with Salesforce.com
SALESmanago CDP & Marketing Automation
8.9
Usersnap for Customer Feedback
Integration with Microsoft Dynamics CRM
SALESmanago CDP & Marketing Automation
10.0
Usersnap for Customer Feedback
Integration with SugarCRM
SALESmanago CDP & Marketing Automation
10.0
Usersnap for Customer Feedback

Pros

SALESmanago CDP & Marketing Automation

  • The solution is easy to use, once you learn it. Given that the marketing automation software is very complex, they managed to create a user-friendly interface, easy to use even without programming knowledge.
  • Educates users and customers - It is impressive how many resources SALESmanago invested in educating customers. We are talking about video tutorials, webinars every Tuesday, Wednesday and Thursday, blog articles, infographics, free eBooks, Marketing Automation Day, events etc.
  • Multiple tools integrated into one - it's a habit that you find all the information and tools you need in one place. There are other solutions on the market, but SALESmanago is among the only ones that provides an overview
  • 30 day free trial - the advantage is that you do not have to pay first to use the solution. In the 30 day trial you have the opportunity to discover all the secrets of this tool and see if it fits to your business.
daraban cosmin | TrustRadius Reviewer

Usersnap for Customer Feedback

  • Organize customer feedback.
  • Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
  • Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
Juan Palma | TrustRadius Reviewer

Cons

SALESmanago CDP & Marketing Automation

  • Their expansion into the US has not been very successful, and if you are a West Coast customer want training, be prepared to get up at 4 a.m.
  • While their functionality is comparable to competing products there is nothing particularly unique to what they offer
  • Their instructional literature was obviously not produced by people for who English is a first language and they are not particularly English proficient.
Lou Covey | TrustRadius Reviewer

Usersnap for Customer Feedback

  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
Annie Hathaway | TrustRadius Reviewer

Support Rating

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Usersnap for Customer Feedback

Usersnap for Customer Feedback 7.0
Based on 1 answer
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
Annie Hathaway | TrustRadius Reviewer

Alternatives Considered

SALESmanago CDP & Marketing Automation

In my opinion, SALESmanago is a system that gathers plenty of important tools in one ecosystem and it does it mostly smoothly.All the tools on SALESmanago seem to be well connected between each other. This system was chosen by my predecessors and specific details about decision making is not known to me.
Anonymous | TrustRadius Reviewer

Usersnap for Customer Feedback

Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.
Juan Palma | TrustRadius Reviewer

Return on Investment

SALESmanago CDP & Marketing Automation

  • Just cart recovery boosts turnover a lot.
  • 1-1 newsletter with dynamic content is great way to deliver intelligent email marketing.
  • If you make a long term contract there is a big discount.
David Vopelka | TrustRadius Reviewer

Usersnap for Customer Feedback

  • Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
Juan Palma | TrustRadius Reviewer

Screenshots

Usersnap for Customer Feedback

Pricing Details

SALESmanago CDP & Marketing Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
222 USD

Usersnap for Customer Feedback

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SALESmanago CDP & Marketing Automation
9.5
Usersnap for Customer Feedback
8.4

Support Rating

SALESmanago CDP & Marketing Automation
Usersnap for Customer Feedback
7.0

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