SALESmanago vs. Zendesk Suite
SALESmanago vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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SALESmanago | Enterprise companies (1,001+ employees) | SALESmanago is a Customer Engagement Platform for eCommerce marketing teams, including AI-driven solutions that boast users among 2000+ mid-size businesses in 50 countries, as well as global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret. SALESmanago aims to improve eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior… | $499 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
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Email & Online Marketing |
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Lead Management |
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Campaign Management |
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Social Media Marketing |
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Reporting & Analytics |
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Platform & Infrastructure |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SALESmanago | Zendesk Suite | |
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Small Businesses | Vbout Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PFL Direct Mail Platform Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | PFL Direct Mail Platform Score 9.3 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SALESmanago | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (31 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
SALESmanago | Zendesk Suite | |
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Likelihood to Recommend | SALESmanago | Zendesk |
Pros | SALESmanago | Zendesk |
Cons | SALESmanago | Zendesk |
Likelihood to Renew | SALESmanago No answers on this topic | Zendesk |
Usability | SALESmanago No answers on this topic | Zendesk |
Reliability and Availability | SALESmanago No answers on this topic | Zendesk |
Performance | SALESmanago No answers on this topic | Zendesk |
Support Rating | SALESmanago No answers on this topic | Zendesk |
Online Training | SALESmanago No answers on this topic | Zendesk |
Implementation Rating | SALESmanago No answers on this topic | Zendesk |
Alternatives Considered | SALESmanago | Zendesk |
Return on Investment | SALESmanago | Zendesk |
ScreenShots | SALESmanago Screenshots | Zendesk Suite Screenshots |