SAP Concur vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Concur
Score 8.2 out of 10
N/A
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per month
UKG Pro
Score 7.7 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
SAP ConcurUKG Pro
Editions & Modules
Concur Travel and Expense
$9.00
per report (average price)
No answers on this topic
Offerings
Pricing Offerings
SAP ConcurUKG Pro
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP ConcurUKG Pro
Considered Both Products
SAP Concur

No answer on this topic

UKG Pro
Chose UKG Pro
Very easy to use and configure vs. SAP or Workday. Value - cost is much less for functionality you get
Chose UKG Pro
We made it through the entire implementation process with Paylocity before finding out that the system could not handle our mileage tracking and reimbursements for our company vehicles. We moved to UKG Pro less than two years later, as we needed one unified system for Payroll, …
Chose UKG Pro
Until I first evaluated and implemented the UKG Pro (UltiPro) SaaS system, my past experience was entirely with on-premise HCM/Payroll systems and/or third-party vendors such as ADP. I have been a COBOL software developer for 15 years, a Project Manager and Sr Implementation …
Chose UKG Pro
I was not a decision maker in our switch from ADP. I do know that pricing may have been a factor. I do think they both have pros/cons that HR had to take in consideration when switching. I know that it is not an easy thing to switch your software so their reasoning also …
Chose UKG Pro
The decision making was done by our US team, they chose this as it seemed like the best option at the time. The level of service that we have been receiving lately, makes us wish we had chosen Workday. When UKG is working well it is fine, but when it is not it is very …
Chose UKG Pro
After spending six months to implement and go live with synchro, we knew we need to return to UKG within a month.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SAP ConcurUKG Pro
Expense Management
Comparison of Expense Management features of Product A and Product B
SAP Concur
8.3
283 Ratings
0% below category average
UKG Pro
-
Ratings
Employee Expense Reporting8.4278 Ratings00 Ratings
Corporate Card Reconciliation8.2203 Ratings00 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
SAP Concur
8.1
239 Ratings
1% below category average
UKG Pro
-
Ratings
Customizable Approval Policies8.1204 Ratings00 Ratings
Financial Document Management8.5171 Ratings00 Ratings
Payment Status Tracking8.3208 Ratings00 Ratings
Payment Audit Trail8.2187 Ratings00 Ratings
Duplicate Bill Detection7.8166 Ratings00 Ratings
Advanced OCR7.8147 Ratings00 Ratings
Electronic Funds Transfer8.2138 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.4
820 Ratings
7% above category average
Employee demographic data00 Ratings8.7746 Ratings
Employment history00 Ratings8.7777 Ratings
Job profiles and administration00 Ratings8.2748 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.5735 Ratings
Organizational charting00 Ratings7.9658 Ratings
Organization and location management00 Ratings8.6670 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.4530 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.7
761 Ratings
8% above category average
Pay calculation00 Ratings9.1723 Ratings
Support for external payroll vendors00 Ratings8.9347 Ratings
Off-cycle/On-Demand payment00 Ratings9.0245 Ratings
Benefit plan administration00 Ratings8.2656 Ratings
Direct deposit files00 Ratings9.3715 Ratings
Salary revision and increment management00 Ratings8.7585 Ratings
Reimbursement management00 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.2
577 Ratings
2% above category average
Approval workflow00 Ratings8.6517 Ratings
Balance details00 Ratings8.1540 Ratings
Annual carry-forward and encashment00 Ratings7.8443 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.7
813 Ratings
7% above category average
View and generate pay and benefit information00 Ratings8.9784 Ratings
Update personal information00 Ratings8.9790 Ratings
View company policy documentation00 Ratings8.7576 Ratings
Employee recognition00 Ratings8.1296 Ratings
View job history00 Ratings8.8774 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.8
196 Ratings
10% above category average
Tracking of all physical assets00 Ratings8.8196 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.0
751 Ratings
6% above category average
Report builder00 Ratings8.0730 Ratings
Pre-built reports00 Ratings8.0741 Ratings
Ability to combine HR data with external data00 Ratings7.9509 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.7
571 Ratings
9% above category average
New hire portal00 Ratings8.5568 Ratings
Manager tracking tools00 Ratings8.9454 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.1
387 Ratings
2% above category average
Corporate goal setting00 Ratings8.4300 Ratings
Individual goal setting00 Ratings7.9368 Ratings
Line-of sight-visibility00 Ratings8.2259 Ratings
Performance tracking00 Ratings7.9342 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.3
476 Ratings
5% above category average
Performance plans00 Ratings8.1424 Ratings
Performance improvement plans00 Ratings8.1334 Ratings
Review status tracking00 Ratings8.5445 Ratings
Review reminders00 Ratings8.0408 Ratings
Multiple review frequency00 Ratings8.7343 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
9.0
193 Ratings
14% above category average
Create succession plans/pools00 Ratings9.0159 Ratings
Candidate ranking00 Ratings9.1169 Ratings
Candidate search00 Ratings8.8168 Ratings
Candidate development00 Ratings9.1157 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
SAP Concur
-
Ratings
UKG Pro
8.3
470 Ratings
7% above category average
Job Requisition Management00 Ratings8.4446 Ratings
Company Website Posting00 Ratings8.9434 Ratings
Publish to Social Media00 Ratings8.4344 Ratings
Job Search Site Posting00 Ratings8.7402 Ratings
Duplicate Candidate Prevention00 Ratings7.2334 Ratings
Applicant Tracking00 Ratings8.3433 Ratings
Notifications and Alerts00 Ratings8.5401 Ratings
Best Alternatives
SAP ConcurUKG Pro
Small Businesses
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.6 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.3 out of 10
Medium-sized Companies
Rippling
Rippling
Score 9.0 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Enterprises
Webexpenses
Webexpenses
Score 8.7 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP ConcurUKG Pro
Likelihood to Recommend
8.2
(759 ratings)
8.3
(947 ratings)
Likelihood to Renew
9.0
(31 ratings)
8.3
(196 ratings)
Usability
8.4
(74 ratings)
9.0
(189 ratings)
Availability
9.0
(10 ratings)
10.0
(75 ratings)
Performance
9.0
(7 ratings)
10.0
(332 ratings)
Support Rating
8.2
(37 ratings)
5.6
(495 ratings)
In-Person Training
7.7
(4 ratings)
9.8
(87 ratings)
Online Training
9.1
(5 ratings)
9.5
(204 ratings)
Implementation Rating
9.0
(10 ratings)
9.9
(86 ratings)
Configurability
9.0
(5 ratings)
9.9
(76 ratings)
Ease of integration
9.0
(49 ratings)
10.0
(66 ratings)
Product Scalability
8.2
(49 ratings)
9.9
(94 ratings)
Vendor post-sale
5.0
(6 ratings)
9.6
(56 ratings)
Vendor pre-sale
5.9
(5 ratings)
10.0
(49 ratings)
User Testimonials
SAP ConcurUKG Pro
Likelihood to Recommend
SAP Concur
SAP Concur works very well to book travel. It provides several options for airlines, hotels and cars. Automatically updates the calendar. Reminds to complete relevant subsequent activities. The app allows to capture the receipts and amounts very easily. While reconciliation this becomes very easy and fast. It allows to capture tips and one can manually update the amount.
Read full review
UKG
As a hospital with 1300 employees, we find that UKG is fully scalable and addresses all our needs with one product. UKG offers the Ready solution, which is aimed at smaller organizations. There are several different benefit solutions. Because of the other offerings, UKG products would work well for large, global organizations and smaller businesses that need automation and technology for payroll and timekeeping.
Read full review
Pros
SAP Concur
  • SAP Concur has mobile applications for iOS and Android devices.
  • It offers capabilities that automate complex and repetitive accounting processes.
  • In addition, SAP Concur offers invoice, travel, and expense modules in one place.
  • It eradicates errors when paying vendors by matching POs, invoices, and receivables.
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
SAP Concur
  • For a new user of SAP Concur, it becomes difficult to file the first reimbursement as that person is new to the application and probably, one needs to to go through the instructions to get used to it. So, user interface can be improved and could be tried to make more interactive. Other than that, it's all good to go.
Read full review
UKG
  • Onboarding and recruiting need an environment that is more stable and dependable.
  • Core Benefits could be enhanced to allow OE and LE events via the mobile app.
  • Service and support need to be increased; days and weeks now, when we first went live, it was minutes and hours.
  • Adapting all version of time management into one or two versions, at no cost to the customer would allow the resources from UTA, UTM and WFM Classic to be directed to future enhancements and would allow support services to be increased for the 2 remaining platforms.
Read full review
Likelihood to Renew
SAP Concur
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Read full review
UKG
We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.
Read full review
Usability
SAP Concur
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Read full review
UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
Read full review
Reliability and Availability
SAP Concur
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Read full review
UKG
For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages
Read full review
Performance
SAP Concur
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Read full review
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Read full review
Support Rating
SAP Concur
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Read full review
UKG
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
Read full review
In-Person Training
SAP Concur
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
Read full review
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Read full review
Online Training
SAP Concur
I can use it after that training, so it fits the purpose.
Read full review
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Read full review
Implementation Rating
SAP Concur
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Read full review
UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Read full review
Alternatives Considered
SAP Concur
Expensify and Zoho Expense work for small and mid-size businesses. Big multinationals do not receive benefits from the apps. Coupa is good as a solution for organizations with non-SAP leading systems. If you plan to use SAP ERP as the main/lending system then SAP Concur is the best solution, mainly for its native integration with SAP ecosystem.
Read full review
UKG
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
Read full review
Scalability
SAP Concur
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
Read full review
UKG
Read full review
Return on Investment
SAP Concur
  • Concur's automation has produced impressive efficiency improvements, which have decreased the time and effort required for expense management.
  • Manual errors and policy violations have decreased, which has led to cost savings.
  • We now adhere to corporate regulations better, which lowers risks thanks to Concur's policy compliance checker.
Read full review
UKG
  • Personally as a veteran user of UKG Pro, in past employers I have seen many amazing increases in employee engagement and ROI.
  • With QuVa, we are still very new to the UKG Pro platform and are just now beginning to get out of the implementation phase where we can start measuring the change. I will be looking for changes in Overtime spending to reduce as a result of more informative and actionable dashboards for managers to monitor overtime and timeclock abuses in real time. I am also expecting employees to engage more with new features being pushed out to the mobile app.
Read full review
ScreenShots

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice