Service Fusion vs. Zoho FSM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Service Fusion
Score 8.2 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
Zoho FSM
Score 0.0 out of 10
N/A
Zoho FSM is field service management software that streamlines organizations' field operations and elevates their customer service.
$30
per month for 60 appointments per month
Pricing
Service FusionZoho FSM
Editions & Modules
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
Free
$0
for 30 appointments
Standard
starting at $25
per month, billed annually for 60 appointments
Professional
starting at $35
per month, billed annually for 60 appointments
Offerings
Pricing Offerings
Service FusionZoho FSM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Zoho FSM follows an appointment-based pricing plan. Organizations can choose the pricing slabs on the Standard or Professional plans based on their requirements
More Pricing Information
Community Pulse
Service FusionZoho FSM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Service FusionZoho FSM
Small Businesses
Method:CRM
Method:CRM
Score 9.2 out of 10
Method:CRM
Method:CRM
Score 9.2 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Service FusionZoho FSM
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Service FusionZoho FSM
Likelihood to Recommend
Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
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Zoho
No answers on this topic
Pros
Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
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Zoho
No answers on this topic
Cons
Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
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Zoho
No answers on this topic
Return on Investment
Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
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Zoho
No answers on this topic
ScreenShots

Zoho FSM Screenshots

Screenshot of the advanced work order management on Zoho FSMScreenshot of the Dispatch Console with Gantt, Map and Calendar views for smooth scheduling and dispatchingScreenshot of the app's workforce management interfaceScreenshot of information and tools for field agents, where they work on the go with the Zoho FSM mobile appScreenshot of billing and payments with the Zoho Finance Suite integration on Zoho FSM