Serviceaide Intelligent Service Management (former CA Cloud Service Management) vs. TOPdesk
Serviceaide Intelligent Service Management (former CA Cloud Service Management) vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Serviceaide Intelligent Service Management (former CA Cloud Service Management) | N/A | Serviceaide Intelligent Service Management is an ITSM solution acquired by Serviceaide from their partner CA Technologies (now a Broadcom company) in October 2016. The product is based on the former CA Cloud Service Management product. | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Serviceaide Intelligent Service Management (former CA Cloud Service Management) | TOPdesk | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Serviceaide Intelligent Service Management (former CA Cloud Service Management) | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | TOPdesk | |
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Likelihood to Recommend | Serviceaide No answers on this topic | TOPdesk |
Pros | Serviceaide No answers on this topic | TOPdesk |
Cons | Serviceaide No answers on this topic | TOPdesk |
Likelihood to Renew | Serviceaide No answers on this topic | TOPdesk |
Usability | Serviceaide No answers on this topic | TOPdesk |
Reliability and Availability | Serviceaide No answers on this topic | TOPdesk |
Performance | Serviceaide No answers on this topic | TOPdesk |
Support Rating | Serviceaide No answers on this topic | TOPdesk |
In-Person Training | Serviceaide No answers on this topic | TOPdesk |
Online Training | Serviceaide No answers on this topic | TOPdesk |
Implementation Rating | Serviceaide No answers on this topic | TOPdesk |
Alternatives Considered | Serviceaide No answers on this topic | TOPdesk |
Scalability | Serviceaide No answers on this topic | TOPdesk |
Return on Investment | Serviceaide No answers on this topic | TOPdesk |
ScreenShots |